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To help others avoid this garage

1.4
Gravelsautobody - To help others avoid this garage
Update by user May 30, 2022

Nothing has been done. Joe chrisali keep stating to me via email or phone conversation. It's not his problem

Original review posted by user May 29, 2022
March 23rd I purchased a vehicle from Carvana. It was bought sight unseen. There were some errors and issues that needed to be replaced. Carvana gave me a list of garages to take this car to pond bringing it to gravels. I explained to them the issues that needed to be done and gave them a list and told them who to contact for pre-authorization for repairs. The car was brought into them on April 5th. Parts did not come in till May 11th. The only part that was repaired was weather stripping on the rear doors. The gas door was not fixed. The engine was not looked at. The hydraulics were not fixed and communication was poor. At best, I was delayed. I was lied to the day that I sat there for the repairs. They lied to my face. The door that they did fix on the driver side to align is no better. It actually got worse. They did not even stand by their work. Joe CrisalSTAi was my point of contact, was nothing short of obnoxious and rude and lied to my face then became angry and told me LISTEN . You bought a piece of junk. There's nothing I can do for you. I cannot upload a receipt because this company gave me no paperwork at all stating the work that was done.
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#3619416 Review #3619416 is a subjective opinion of poster.
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

To advise others to stay clear of this garage

1.3
Gravelsautobody - To advise others to stay clear of this garage
Update by user Jun 22, 2022

To date they have done nothing to stand by there faulty work, and making a issue worse, at my cost .The only response from the garage was an attack on the customer for calling Joe out on his lies.

Update by user Jun 21, 2022

The garage has done nothing to reach out to resolve the problem or to stand by the work that they stated they did that they did not. Upon writing a Google review.

The response I attached below from the garage. It just shows how unprofessional this garage is and it is...

Original review posted by user May 21, 2022
Wanted to let everybody know this garage only has cosmetic fixings, I was told by Joe that there was a mechanic on site to look at my vehicle. There ended up being no mechanic. This was a Carvana car that I needed done in a certain time frame in the engine. Checked. This garage took 6 weeks to order two pieces of weather stripping. Upon bringing the car in to finally get fixed for the three things that were issues I left with only one fixed. Nobody told me anything else otherwise and I also got stuck inside my vehicle because their faulty door part was put in. This garage. Especially Joe chriselli never communicated with me in any way, shape or form. You have to harass this garage to find out when to bring your car in. It was not fully evaluated before parts were ordered and or prior authorization. Now making me have to file a claim with silver wok Carvana to find another garage because I was within the time frame. Just wanted everyone to stay away from this garage at all costs. It will be nothing but money and a headache.
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#3595801 Review #3595801 is a subjective opinion of poster.
Cons
  • From communication to delay on parts
Loss
$1000
Preferred solution
I would like for them to stand by their work. That's the work that they did. The rest was lied about and not completed

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