Skip to content
GRAV

GRAV

grav.com
What is your customer experience with GRAV?

GRAV Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

GRAV has a 2.5 star rating from 3 reviews with mostly dissatisfied customers; products are described as beautiful but often broke, and price level is high.

Key Takeaways for Future Customers

  • Check GRAV reviews for recurring issues before ordering.
  • Expect limited customer service response and possible delays on refunds or support.

Negative Feedback / Risk Areas

  • Frequent GRAV customer complaints about unreachable customer service and unresponsive support.
  • Ordering problems tied to billing errors and site attempt limits requiring company reset.
  • Product breakage and shortages of reliable warranty or replacement help.

Positive Feedback

Products are praised as beautiful and diverse despite service and durability concerns.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
order problem mouthpiece site glass customer service customers glass joints bit
Filter review
Sort by
Anonymous
map-marker New York, New York

I can't get my order through

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - GRAV shows 'too many attempts' errors requiring a hard reset by the company.
  • - Frustrated, may switch to another company; may retry in 6–12 months.

I'm trying to order through GRAV always says too many attempts which means the site needs to be reset by the company and that's almost impossible. They probably go through cloud flair, checking with other customers that have the same problem.

It's basically give it up and go to another company that sells the same product. Yes, totally frustrated. After matching sidewalks, motorcycles bridges, you think that would be enough?

Too many attempts needs to be hard reset by the company. Well I'll give it a shot and maybe 6 months to a year

User's recommendation: Smoke Cartel

View full review
Stephen T Uww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective glass joint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 28, 2023

I was told that since I hadn’t made a purchase for too long they would no longer stand behind the quality of their product. (my words not theirs) This is a glass tube with a plug in it that broke when I was removing the plug.

Original review Dec 21, 2023

They are still blaming Covid for a delay in response from customer support. I just want to contact someone about my problem

Preferred solution: Replacement

View full review
Anonymous
map-marker Kansas City, Missouri

Just trying to place an order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

There is no service there. I have emailed and called but they are too busy counting their money to respond to their customers. They do not have the capability to respond or they just do not care!

User's recommendation: Find another company to by from

View full review
Jo T Jaq

I cannot reach anyone. Did not receive my discount code

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - There is no working customer service phone.
  • - I provided my email for a discount but never received it.

There is no customer service phone that works. I gave my email for a discount.

Never received. As is the case here - I do not appreciate the difficulty in getting help. Needing 100 words? Is this a college essay!

I have no other details. No phone no discount. Im now going to just type nonsense. Mary had a little lamb.

She didnt have a bong. She mustve used this wrnsite

User's recommendation: Go elsewherr

View full review
1 comment
Guest

I hear you. I'm having the same problem.

I had no problem ordering from grav last year, Maybe I made a mistake but it always says too many attempts and right when I try to hit my address it won't let me go any further.

Too many attempts. I guess I'll go to smoke cartel

Anonymous
map-marker Buffalo, New York

Can’t buy product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Billing address error blocks ordering a 7-pack of glass joints with mouthpiece.
  • - Wants to be contacted to complete the order.

I cant seem to order my 7 pack of glass joints with mouthpiece it tells me something like the billing address is wrong but Ive made other purchases after on another site and had no problem call me at (716) 696-**** so I can fill my order i hope we can come to an agreement and let me order my glass joints

View full review
Richard m Ypi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed that it broke the mourhstem by picking it up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Mouthpiece broke just by picking it up. I'd like to buy another of the same , or even a bit more. But ; I'd like some help on the price.thank you ,

Sincerely,

Richard a maus

Loss:
$75
Pros:
  • Beautiful
Cons:
  • Broke

Preferred solution: Price reduction

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article