Granite Transformations
Reviews and Complaints
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Don’t waste your money
Bad service
- Installation management
- Installation
Preferred solution: Fix countertop
Great Product, Great Experience
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Verified Reviewer | Lenexa, KansasResolved: Terrible service and orginization
- Dishonest management
Preferred solution: Deliver product or service ordered
No follow up with problems
I contacted GT and a salesman was out within a few days. We were pleased with Joe and the product.
We placed our order that day and canceled other scheduled estimates. They were on schedule and the installers were professional. The first day the did the kitchen counters. When they came back the second day to do the backsplash I pointed all the swirl grove marks in the counter obviously caused from the maker.
The installers said they had never seen that before and tried to take pictures but it didn't show up. They said they would let the office know so someone could come look at it and let me know how they were going to fix it. I waited 2 days and on the third day I called my sales rep. He said he had never heard of this problem before and that someone would be calling me to come look at it.
I waited 2 more days, still no phone call so I text Joe and told he no one has called. He replied that Susan would call me that day to schedule something and it's been 3 days and still no call.
So I am left with damaged countertops but they don't t care cause they got paid. Inspect your counters before you let them get installed!
Looks great but..
Preferred solution: tell me what cleaner to use and where to buy
Side panels to cabinets
I got my kitchen upgraded by Granite Transmission in 2011. I really like the way the kitchen looks.
But a few months ago someone notice a panel coming off. Then my daughter saw another one. I called Granite and they said it's not under warranty anymore. There people could come out, but the price was to high.
I have a handyman who is cheaper, but being a single mother I shouldn't have to pay for this repair when the whole kitchen was costly. There warranty should be longer or lifetime. I still like my kitchen and how it was done. But for a big company like that it wouldn't take much to fix it.
So I will not refer Granite Transformations to anyone. I think they should rethink the warranty of the materials that might come loose. Someone is going to catch there clothes on it and rip it off.
I guess I will go to Menards and ask what I can use to keep them from coming off. I just read your terms of service and for a big company your service warranty is not good.
Excellent experience!
From the initial consultation with Cindy, to the install with David, All was a big success! I had found some tile on my own but didn't have any experience with DIY projects.
I needed a professional! Cindy was knowledgable about her products and what would work well in my kitchen and bath. She was really patient with me, as well. There were a lot of options and it was difficult to choose from all the beautiful products.
David was professional and also had an experienced eye to support the transformation. My kitchen and bath are Beautiful and I am so Grateful to have had a wonderful, professional experience!
- Cindys knowledge and style davids professionalism
Granite Transformations - Review in Household Services category
I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen.
About 15 min later the other worker came down from upstairs. Apparently he had been in my bathroom taking a ***. They left a mess in my driveway. They used my water hose to clean the debris and didn't put it back.
The next day I had 2 new workers. One was named Oscar. He was very professional. Long story short.
I love my kitchen.
Would I use them again? Not sure
Unethical and Questionable Business Practices
Granite Transformations product workmanship and installation are poor at best. Granite Transformations operates using unethical and questionable business practices.
Below is a high level summary of my experiences with Granite Transformations. 1. Uneven counter top which did not align with the stove and counter top on the opposite side of the stove. The oven door hit the counter top when opening and closing.
2. Scraps from cutting the edges of the original counter tops were left next to and behind refrigerator. 3. Cabinets littered with sawdust.
4. Counters shimmed with popsicle sticks to level them prior to the granite tops being glued. Shims should have been used, not popsicle sticks. 5.
Counter top was not re-screwed to the cabinets where it had been shimmed. 6. The finish on the end of the cabinets were damaged. 7.
Sink not properly caulked. 8. Chip out of the counter top. 9.
Underneath of counter top overlay was not finished completely. Not smooth and clean. The mess left by the installers took 2.5 hours to clean up. As a resolution, I initially requested Granite Transformations fix the issues and refund 20% of my purchase price.
They refused both verbally and in writing. I promptly disputed the charges with my credit card company, filed a complaint with the BBB and filed a complaint with the Ohio State Attorney General. After haggling with me, Granite transformations offered to do what I originally asked, fix the issues and refund 20% of my purchase price. At this point I was no longer willing to negotiate with them or support a business with questionable business practices, so I requested they remove their product from my home and provide a full refund.
Instead of Granite Transformations working with me to resolve the issue and my concern amicably and investing in having a fully satisfied customer, they invested their time and money in their legal counsel to dispute my filings and get my complaints removed from the BBB site and Attorney General and then refused to provide me with a partial refund even after agreeing to do so. Searching the BBB site returns a complaint filed on 10/19/2016 for Problems with Product/Service and the details read “Complaint Details Unavailable”. My complaint was factual and legitimate.
If you are considering Granite Transformations I would strongly recommend reconsidering your options and avoid this company. If you are interested in the full details of my experience, please email standupforconsumers@***.com and I will gladly share the full details of my experience with Granite Transformations.
Love my counter tops!
I don't know why all the bad reviews here....maybe people don't have time to write about the great experiences they have in life. Some things just have to be bragged about.
I am so excited about my new counter tops. It took six weeks from beginning to end. Everyone I dealt with was very professional. The two men Edgar Rico and Gerardo Blanko are the absolute best!
The installation they did is beyond excellent. These two men went the extra mile to make my kitchen remodel a dream come true. When they were done all the clean up was done....NO MESS.
A truly great experience. Love my kitchen, Sherri Crandall in Redding,CA
Poor product quality
Poor quality product. Three years after owning the counter cracked all around the tap [which they installed] and then a few months later three more cracks in the main body of the counter.
They initially tried to blame us for the cracks but their repair person said the damage is not consistent with consumer damage and the owner should get involved to work out a replacement under the supposed "lifetime" warranty, which is an obvious lie. My once beautiful counter now has two ugly seams on it and poly resin filled cracks. They have completely ignored my requests to have the counter replaced, and did not respond to the Better Business Bureau requests for resolution.
This is an expensive product that doesn't hold up. Don't waste your money, go with real stone, or something else that will last.
- Pretty counter until it started to crack
- Did not honor warranty after counter cracked in several places
Preferred solution: Full refund
I WOULD NEVER RECOMMEND GRANITE TRANSFORMATIONS
Never again
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Very happy I looked at the complaint area first.
Grace. Good you made a comment.
Sounds like you are being wise and smart.. I was going to hire this company too.. Bad news, will never go away...
Bad news is what hurts business..I am always checking the complaints here before I decide "who" I WILL hire..Hope MORE do this too..Sad people are So Gullible... I (((shake))) my head..Sam
Ready to call but not good reviews Yikes!