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Stay Away!

Billing problems for the first 7 months of service, over and over told it was corrected and an adjustment made. Now service down for 2 days with customer service "unable" to do much, customer service email boxes full - including the main trouble box.

User's recommendation: do no use this company.

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ID
#2330750 Review #2330750 is a subjective opinion of poster.
Pros
  • Availability
Cons
  • Difficulty reaching someone
  • Incomplete quotes
  • Deceptive contracts
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Deceptive Business Practices

Granite Telecommunications - Deceptive Business Practices
We obtained 1MB data service from Granitenet (aka Granite Telecommunications) for our small business. After 2.5 years of service we needed to relocate and had to cancel service. Granite refused to cancel our service unless a cancellation fee of $978 was paid. Note, we actually paid for installation and cabling at the site. The language of the fee was not in the actual letter of agreement that we signed, but instead is buried in one of approximately 20 documents posted on their site at http://granitenet.com/legal They deliberately separate their fees from their agreements, otherwise, if consumers were aware of these fees they would not sign the contracts. It would be better for Granite, and their customers, if they discontinued this business practice. This could include communicating fees directly on documents that are signed (i.e. one agreement document), establishing a reasonable cancellation fee, or preferably discontinuing the entire practice of cancellation fees. To help change this business practice we established a site at http://granitenetreviews.com where other customers and employees can advocate without fear of censorship.
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ID
#1622772 Review #1622772 is a subjective opinion of poster.
Location
Quincy, Massachusetts
Service
Granite Telecommunications Internet Service
Pros
  • Reliable service
Cons
  • Deceptive contracts
  • Penalties
  • Fees
Reason of review
Return, Exchange or Cancellation Policy
Loss
$978
Preferred solution
Waive cancellation fee

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