Granite Telecommunications Reviews
Granite Telecommunications Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Granite Telecommunications has a 1.6 star rating from 3 reviews and consumers are mostly dissatisfied, citing billing disputes, deceptive contracts, and poor customer service despite reported availability and reliable service.
Key Takeaways for Future Customers
- Review contracts carefully to avoid hidden fees and deceptive contracts.
- Expect billing problems and long resolution times when checking Granite Telecommunications reviews.
- Consider backup providers before committing if uninterrupted service is critical.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and early termination fees.
- Poor customer service responsiveness and unresolved outages.
- Reports of misleading fees buried in multiple documents.
Positive Feedback
Some reviewers note availability and reliable service when connections are working.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Granite Telecommunications has a 1.6 star rating from 3 reviews and consumers are mostly dissatisfied, citing billing disputes, deceptive contracts, and poor customer service despite reported availability and reliable service.
Key Takeaways for Future Customers
- Review contracts carefully to avoid hidden fees and deceptive contracts.
- Expect billing problems and long resolution times when checking Granite Telecommunications reviews.
- Consider backup providers before committing if uninterrupted service is critical.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and early termination fees.
- Poor customer service responsiveness and unresolved outages.
- Reports of misleading fees buried in multiple documents.
Positive Feedback
Some reviewers note availability and reliable service when connections are working.
Media from reviews
Awful Support
- - Fiber outage since Thursday; complete failure by Sunday night; planning to switch to TPX.
- - Twenty calls over four days; same agent could only note the issue.
Granite Telecommunications absolutely disgusted. Our Deadicated fiber has been out since Thursday.
Its now Sunday night complete failure furthermore its interesting how all of the support desk I called in twenty times over four days and every single call was answered by the exact same person who claimed he could do nothing but put a note in the system. Excuse after excuse as to why nothing is fine.
He couldnt/wouldnt get me a manger nothing
Worst Telecom do not trust them with your business or clients to all my MSP and intelliSYS, ScanSource, MSP BUSINESS OWNERS friends.
So my guess is 1 single guy in India is running coast to coast support for this telecom. Very sad.
I will be moving to TPX
- Awful the worst customer service
Preferred solution: Apology
User's recommendation: Skip them do not engage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville-Jefferson County, Kentucky
This company is the essence of inept
- - Billing corrections slow and ongoing since Sep 2022.
- - Fax line canceled; no credit; $2,400 termination; replacements delayed, extra shipping.
Here is a short list of things that went wrong since September of 2021. The general billing was never corrected until September of 2022 (and is still being corrected).
We had listed a fax line on one of our locations, but at the last minute decided we didn't need it (never hooked anything up). We cancelled it in January, the credit wasn't given for the line cost and they charged me an early termination fee of $2400. Nothing was said to me at the time of cancellation - I would have kept the fax line if I was going to have to pay for 10 years worth of fax line. Granite added a line to our account instead of replacing the phone that didn't work.
They eventually took the line off (after months of me telling them) with no credit for the line charge and added a $580 termination fee.
When we received phones that did not work or that quit working within a month of using them (which was A LOT), we asked for replacements. This usually took around a month to get new phones. I would have to ask 3 or 4 times to get the phones, then they would be overnighted and Granite would charge us for the excess shipping fees. Not to mention the hours and hours and hours I have spent begging for help, keeping track of incorrect billing, sending phones back, setting things up, etc.
This company is the essence of inept. Nothing was ever easy or correct.
- This company is the essence of inept
Preferred solution: out of contract with no fees
User's recommendation: Stay far, far, far, far away
Delaware, Ohio
No phone service
Our phone service is out every single week and on the weekends, they refuse to fix it and I have a business account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay Away!
- - Billing problems for seven months; adjustments made.
- - Service down two days; customer service unable to help; inboxes full.
Billing problems for the first 7 months of service, over and over told it was corrected and an adjustment made. Now service down for 2 days with customer service "unable" to do much, customer service email boxes full - including the main trouble box.
- Availability
- Difficulty reaching someone
- Poor customer service
- Billing
Preferred solution: Price reduction
User's recommendation: do no use this company
Quincy, Massachusetts
Deceptive Business Practices
- - Granite refused to cancel after 2.5 years unless a $978 cancellation fee is paid.
- - We paid for installation and cabling at the site.
We obtained 1MB data service from Granitenet (aka Granite Telecommunications) for our small business. After 2.5 years of service we needed to relocate and had to cancel service.
Granite refused to cancel our service unless a cancellation fee of $978 was paid. Note, we actually paid for installation and cabling at the site. The language of the fee was not in the actual letter of agreement that we signed, but instead is buried in one of approximately 20 documents posted on their site at http://granitenet.com/legal They deliberately separate their fees from their agreements, otherwise, if consumers were aware of these fees they would not sign the contracts. It would be better for Granite, and their customers, if they discontinued this business practice.
This could include communicating fees directly on documents that are signed (i.e.
one agreement document), establishing a reasonable cancellation fee, or preferably discontinuing the entire practice of cancellation fees. To help change this business practice we established a site at http://granitenetreviews.com where other customers and employees can advocate without fear of censorship.
- Reliable service
- Penalties
- Deceptive contracts
- Fees
Preferred solution: Waive cancellation fee
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