Annamay Tix
map-marker Longwood, Florida

Bad “granite” installation

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I hired Granite Perfection LLC to install new granite tops and the job was not done well. The seam is in an awkward spot and very noticeable. There was excess glue and the seam was uneven. I contacted them 2-3 days later to let them know about the seam and cloudiness film over the top of the countertop along with some scratches and a cracked sink from the unlevelness of the granite top. It took me a month of messaging to get them to finally come out and fix their mistakes. They tried fixing the seam but wound up making even worse. You can see the grind marks where they tried to make the seam level. They said that there was nothing they could do about the scratches(even though they caused them.) When Ramon seen the cracked sink he told me that definitely wasn’t right and he would let Hamlet know about it. 2 minutes after they left I noticed an even more noticeable cloudy film over the seam which was where the grinded the unlevel seam. I wrote them back within minutes of them leaving to come back to fix it. I guess after realizing they could not fix the seam they texted me back saying that I insisted that they do it, even though they warned that it would happen. But that was untrue. I never said that. The only thing I insisted was that they fix what they initially messed up, not to make it worse. They emailed us back and said they did the best that they could and sorry I felt otherwise. I was deceived on what they could deliver according to their website and they do not stand by their work or what they claim on their website. I wrote that on reviews and to the BBB and they have then since changed their website and said they never told us that although I have proof of what their website promised before. And about the cracked sink. They told us they would not fix it and that I had to contact the manufacturer and take it up with them. I asked since they cracked it would they pay for the delivery cost and labor for the new sink and they said no, and that I was being unreasonable. I contacted the sink manufacturer and they told me once the sink is installed there is no warranty which doesn’t make sense to me. Come to find out not only did Granite Perfection lie about all of that they also lied about the stone they sold us. They sold us level 2 granite which we wanted but come to find out it’s not even granite at all, it’s marble. They falsely sold us the wrong stone. We wanted granite countertops. I have photos of the original install and then after they came to “fix” it and then also have proof that they did not sell us what we paid for and lied about it. I also have their rebuttals from the BBB where they aren’t being honest either and say they didn’t want to fix it because they didn’t want to do “charity work” The reason we even were renovating our kitchen was because we experienced extensive hurricane damage and I feel this company took complete advantage of us... They have made it clear they will do nothing to fix the issue. It won’t let me add more than one photo.
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Reason of review:
Bad quality

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Aug 18, 2020

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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