Terrible Customer Service/Reliability
Definitely steer clear of them. Similar experience as the first writer. I scheduled an install date 1 month in advance, they didn't show, tried several other dates with same noshow. They wouldn't take responsibility because they use subcontractors, who are obviously unreliable and kept lying to me about why they didn't show. I finally showed up at their office and the subcontractor was there when they had told me he was on another job - redhanded! I threatened legal action unless I got my deposit back. The subcontractor paid up, to risk losing his job. Don't use them. Good prices, nice owners (Victor and Tanya), but terrible service. Left me hanging finding new countertops and finally hired Stonex who did a professional job.
Granite and Marble Studio, Kitchener, poor customer service
We had a terrible experience with the Granite and Marble Studio, Kitchener. After we had ordered our granite and paid our deposit, our contractor attempted to contact the store in order to arrange an installation date. The store ignored his repeated phone calls and emails for a period of approximately four weeks, after which we had to step in to force an installation date. When I confronted the store owner with regard to his unprofessional behaviour, he stated "all countertop companies are like that", and apparently thought nothing of the poor customer service we received. The installers did an average job, with little attention to detail. We have close friends who have used them, and have had the same terrible experience with regard to installation scheduling. Do not do business with this company. They are extremely unprofessional and unreliable and have absolutely no concern with regard to customer service.
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