Grand Welcome
Grand Welcome Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 2 Grand Welcome reviews. Consumers are mostly dissatisfied and rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Read cancellation and refunds policy carefully; reviewers cite customer complaints about refunds and cancellations.
- Expect higher price level and verify what fees are nonrefundable before booking.
- Confirm arrival instructions and unit condition ahead of travel to avoid safety and maintenance issues.
Negative Feedback / Risk Areas
- Reports of withheld refunds and strict cancellation handling during Covid-19, including disputes over credits and cleaning fees.
- Safety hazards and poor unit upkeep cited, plus incorrect arrival instructions and limited amenities.
- Website and exchange process problems and concerns about billing and customer service responsiveness.
Positive Feedback
No notable positive comments in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 2 Grand Welcome reviews. Consumers are mostly dissatisfied and rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Read cancellation and refunds policy carefully; reviewers cite customer complaints about refunds and cancellations.
- Expect higher price level and verify what fees are nonrefundable before booking.
- Confirm arrival instructions and unit condition ahead of travel to avoid safety and maintenance issues.
Negative Feedback / Risk Areas
- Reports of withheld refunds and strict cancellation handling during Covid-19, including disputes over credits and cleaning fees.
- Safety hazards and poor unit upkeep cited, plus incorrect arrival instructions and limited amenities.
- Website and exchange process problems and concerns about billing and customer service responsiveness.
Positive Feedback
No notable positive comments in the provided reviews.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Resolved: Yosemite West, safety hazard review.
- - Snow from yesterday wasn't cleared, and arrival directions were wrong.
- - No elevator; snow-packed stairs; poor lighting, spiders, and kitchenware.
Company fixed the issue and I have been provided with apology. While Grand Welcome offered some consideration, it was a token offer at $100.
After multiple back and forth, they offered $240 which I accepted as I was frustrated with working with them. Small probability that I will use them again.
Heavy wet snow from the prior day was not cleared. Arrival instructions were wrong, and we went to the wrong unit.
Our unit was down outside, snow packed, steps. We needed to shovel (heart attack risk for 70+ year olds). Big time safety risk as no elevator to haul down luggage. Poor lighting in the unit which also had 4 large spiders.
Insufficient kitchen hardware including plates and cups. More to say but this is enough.
- Multiple contact attempts with marginal resolution
Preferred solution: Price reduction
User's recommendation: Beware. I will not go back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey kept my money during the Covid-19 pandemic
- - Cancellation was March 14 after the resort closed; no refund and a $75 fee.
- - Credit for 2020 was offered, then voided; cleaning fee refunded.
I rented a condo to a ski resort in Mammoth lakes CA. I was supposed to stay from March 15-20th.
On March 14th I was informed that the ski resort closed down and the town council asked for traveler's to please not come.
I called to cancel and they said no refund and wanted to charge me an additional $75 to cancel. I asked if I could just get a credit so I could come back next winter and was told no. They said I could have a credit good only for 2020. So I told them the ski resort was closed and doesn't open until November and I can't travel in November or December due to work.
I was told it was my decision to cancel and other people are still traveling.
I finally reached another representative, and she said I could get a credit for next year.
On the same day they returned the cleaning fee and voided the credit they had just given me (as that was a way cheaper route to go for them)
And they told me since I got the cleaning fee I don't get the credit. Then I wrote a review on YELP, and they commented that they would give me a credit so when I reached out about that they said no credit because you got the cleaning fee.
Very unreasonable and shiesty
I travel quite a bit will never do business with Grandwelcome vacation rentals again.
- Shiesty
- Unreasonable
Preferred solution: Price reduction
User's recommendation: Buyer beware very unreasonable and shiesty
Travel Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
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