Grand Welcome
Grand Welcome Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Welcome has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Buyer beware very unreasonable and shiesty".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer
They kept my money during the Covid-19 pandemic
I rented a condo to a ski resort in Mammoth lakes CA. I was supposed to stay from March 15-20th.
On March 14th I was informed that the ski resort closed down and the town council asked for traveler's to please not come.
I called to cancel and they said no refund and wanted to charge me an additional $75 to cancel. I asked if I could just get a credit so I could come back next winter and was told no. They said I could have a credit good only for 2020. So I told them the ski resort was closed and doesn't open until November and I can't travel in November or December due to work.
I was told it was my decision to cancel and other people are still traveling.
I finally reached another representative, and she said I could get a credit for next year.
On the same day they returned the cleaning fee and voided the credit they had just given me (as that was a way cheaper route to go for them)
And they told me since I got the cleaning fee I don't get the credit. Then I wrote a review on YELP, and they commented that they would give me a credit so when I reached out about that they said no credit because you got the cleaning fee.
Very unreasonable and shiesty
I travel quite a bit will never do business with Grandwelcome vacation rentals again.
- Unreasonable
- Shiesty
Preferred solution: Price reduction
User's recommendation: Buyer beware very unreasonable and shiesty
Travel Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
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