New Reviewer

Grand Royal Vacations - Vacation Ownership Review

What's crazy is I got the info from a family member. Grand Royal Vacations called me we paid half up front for 4 days trip to Kissimmee,Fl. Our account was hacked so we had changed bank info. Grand Royal Vacations tried to run card again without authorization, before i could inform them of what happened. However I'm calling today and phone number is temporarily unavailable 888-851-****, tried to send email confirmation@***.com and it says the address isn't found. We are only at a loss of 154.50, but my family was looking forward to going. It's sickening how people prey on others for a get rich quick scheme.
View full review
ID
#994333 Review #994333 is a subjective opinion of poster.
Service
Grand Royal Vacations Vacation Ownership
Reason of review
Problems with payment
New Reviewer

Grand Royal Vacations a total rip off

I was called by Grand Royal Vacations and asked to buy two vacations for $618. I investigated this company and found out they are located in Florida. I went on the Florida Attorney General's website and did not see any complaints about them so my husband and I signed the contract that they sent to my email address. Later I tried to book a vacation and I was told that the vacations described to me on the phone were not available. The woman I spoke with was Janette Torres, one of the owners of Grand Royal Vacations. She sent me a list of resorts available. When I picked a resort, I did not hear back about confirmation of my vacation, then it happened again -- the list was changed and then I picked another resort for my vacation and did not get a confirmation of a vacation. This went on and on. They change the resort list or say that the dates I want are not available, etc. DO NOT BUY A VACATION on the phone from anyone, especially from Grand Royal Vacations (home office is in Florida).
View full review
ID
#906715 Review #906715 is a subjective opinion of poster.
Location
Hillsborough Township, New Jersey
Service
Grand Royal Vacations Vacation Ownership
Reason of review
Problem with delivery
Loss
$618
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article