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Customers service without a smile

The pools are decent, was nice to choose from 3 different jacuzzi's.The service on the other hand is beyond terrible. When my family and I were there the people above us kept making lots of noise, sounded like they were moving furniture around. When someone complaint to the front desk the manager didn't care, even when we weren't getting wifi which they claimed to have! Wouldn't even give us a discount or refund for the inconveniences both the guests and the management provided. Noticed a sign in the pool area which apparently a "certificate of excellence" which prolly means excellence in terrible customer service.
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#508646 Review #508646 is a subjective opinion of poster.

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