Resolved
Michael M Uom

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Verified Reviewer
| map-marker Rio, Virginia

Resolved: Couch has yet to arrive

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Updated by user Apr 02, 2021

Company fixed the issue and I have been provided with product or service ordered. Within a week of making this post, Grand contacted my wife and told her the couch would be there the next day.

Got a call at work from my wife when it arrived, no apologies or anything about how horrible they were. Still will not recommend ever shopping there again.

Original review Feb 19, 2021
Bought a couch in August 2020, here it is almost the end of February 2021 and my couch has still not arrived. Every time I call them they keep giving me a later arrival date. At this point I am considering legal action and will never shop there again.
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Cons:
  • Dishonesty about the arrival time

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT BUHY ANYTHING FROM THIS DISHONEST COMPANY

Joaquim Kwt

Couch broke within seven months...

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Grand Home Furnishings - Couch broke within seven months...
Grand Home Furnishings - Couch broke within seven months... - Image 2
Grand Home Furnishings - Couch broke within seven months... - Image 3
Bought a couch from the store in Wise Virginia and within seven months the entire frame broke. My daughter's boyfriend got stabbed by a piece of wood sticking out. Very poorly made sofa!! I have emailed the company twice and no response. I called the store where I purchased the couch and they said that I bought it "as is". However, the lady I talked to said she would speak to her manager. She called me back and said they will send someone out to look at it. I really hope they fix it because the sofa has not been abused in any way.
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Reason of review:
Bad quality
Nathanyel Lzs
map-marker Johnson City, Tennessee

LIES....THEY WILL LIE TO YOU

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I recently moved into a new home. We needed a new couch, so I went to Grand to purchase one. I was in a bit of a hurry as my belongings were in a moving truck. Unsure of the best way to pay for my purchase, the salesperson told me that I could finance for 90 days, and that would be the same as cash. That worked for me as my other option was to put it on my credit card. I called on the day that my first payment was due, to PAY MY ACCOUNT IN FULL, and they had added 12% on the cost of my couch! They intentionally lied to me. SCAM. I have three rooms still to furnish and you can be assured I will be shopping elsewhere. My son is a Realtor for the largest real estate company in the tri cities, you can also be assured that they will get NO REFERENCES FROM THEM. Word is out. Grand Home Furnishings will LIE TO YOU, SCAM YOU AND RIP YOU OFF.
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Reason of review:
lied abou terms

Preferred solution: The salesmen said that I would have 90 days same as cash. That is what I want. I have paid off my purchase in full.

Anonymous
map-marker Glen Allen, Virginia

Mattress Review

Used this at grand home furnishing supposed to be 500 and some dollars for mattress ended up 1200 and some dollars contract not what we were told big rip off do not use this they are crooks
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Reason of review:
Pricing issue

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