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New Reviewer

Resolved: Couch has yet to arrive

Update by user Apr 02, 2021

Company fixed the issue and I have been provided with product or service ordered. Within a week of making this post, Grand contacted my wife and told her the couch would be there the next day.

Got a call at work from my wife when it arrived, no apologies or anything about how horrible they were. Still will not recommend ever shopping there again.

Original review posted by user Feb 19, 2021
Bought a couch in August 2020, here it is almost the end of February 2021 and my couch has still not arrived. Every time I call them they keep giving me a later arrival date. At this point I am considering legal action and will never shop there again.

User's recommendation: DO NOT BUHY ANYTHING FROM THIS DISHONEST COMPANY.

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Resolved
ID
#2427677 Review #2427677 is a subjective opinion of poster.
Location
Rio, Virginia
Cons
  • Dishonesty about the arrival time
Preferred solution
Deliver product or service ordered
New Reviewer

Couch broke within seven months...

Grand Home Furnishings - Couch broke within seven months...
Grand Home Furnishings - Couch broke within seven months...
Grand Home Furnishings - Couch broke within seven months...
Bought a couch from the store in Wise Virginia and within seven months the entire frame broke. My daughter's boyfriend got stabbed by a piece of wood sticking out. Very poorly made sofa!! I have emailed the company twice and no response. I called the store where I purchased the couch and they said that I bought it "as is". However, the lady I talked to said she would speak to her manager. She called me back and said they will send someone out to look at it. I really hope they fix it because the sofa has not been abused in any way.
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ID
#1073108 Review #1073108 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

LIES....THEY WILL LIE TO YOU