New Reviewer

Enraged Member Complaint

I made a monster mistake in the Bahamas and became a Grand Getaways member in 2011. After paying over four thousand dollars for this bogus "Vacation Club" I have not been able to find one bargain or advantage for a vacation that I can't get on Orbitz, Travelolcity, or Cheap Caribbean, etc, for less. Then I was "bullied" by a Grand Getaways "Senior Account Rep" (Pat Brokley) in May 2012 to "renew" my membership for $249.00 or "lose all my privileges, and forfeit my membership". For almost two years I have tried to search for vacation discounts and found none. The Customer Service dept has never called me back when I submit a "search request" This company is terrible. I want my entire investment refunded! And if I get a reponse from GG please don't give me the "standard reply" of your bogus "price guarantee"! Why would I give you any more money?!
View full review
ID
#396811 Review #396811 is a subjective opinion of poster.
Loss
$4249

GRAND GETAWAYS, COAST TO COAST

GRAND GETAWAYS, COAST TO COAST OUT OF SARASOTA.... IN ONE HUMBLE MANS OPINION, DON'T DEAL WITH THEM! AGENTS WILL NOT TAKE NO FOR AN ANSWER AND ARE VERY RUDE. I WAS UNABLE TO USE MY MEMBERSHIP AND ASKED THAT IT BE CANCELLED. THE AGENT I WAS SPEAKING WITH SAID HE WOULD NOT CANCEL IT UNTIL I GAVE HIM AN ANSWER AS TO WHY I DIDN'T USE THE MEMBERSHIP. MY ANSWER WAS THAT THE REASON WASN'T IMPORTANT JUST PLEASE DO AS I ASK......HE NEVER WOULD GIVE ME AN ANSWER. HE STATED HE WOULD JUST CONTINUE TO CALL AT LEAST 5 TIMES A DAY! IT APPEARS THAT THEY ARE VERY AGGRESSIVE OVER THE PHONE...OBVIOUSLY NOT IN FRONT OF YOU!
View full review
1 comment
#584341

To whom it may concern,

I apologize that you had to encounter that type of behavior from our company.

Please email qualityassurance@***.com at your earliest convenience with your name and contact information so we may so help you.

ID
#368361 Review #368361 is a subjective opinion of poster.
Location
Fort Pierce, Florida

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article