Grand Eastonian Hotels and Suites
Grand Eastonian Hotels and Suites Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Eastonian Hotels and Suites has a 1.7 star rating from 1 review and overall customer sentiment is negative; consumers report dissatisfaction with cleanliness, service, and value.
Positive Feedback
Location is the only consistently noted benefit and website information is valued by reviewers.
Negative Feedback / Risk Areas
- Reports of poor cleanliness and hygiene raising health concerns.
- Poor customer service response and unresolved billing or refunds issues.
- Facilities and room quality described as motel‑level despite high price.
Key Takeaways for Future Customers
- Check Grand Eastonian Hotels and Suites reviews before booking and verify pool or amenities availability.
- Confirm hold and billing policies at check‑in and document any service requests for refunds.
- Consider alternatives if cleanliness and reliable customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Eastonian Hotels and Suites has a 1.7 star rating from 1 review and overall customer sentiment is negative; consumers report dissatisfaction with cleanliness, service, and value.
Positive Feedback
Location is the only consistently noted benefit and website information is valued by reviewers.
Negative Feedback / Risk Areas
- Reports of poor cleanliness and hygiene raising health concerns.
- Poor customer service response and unresolved billing or refunds issues.
- Facilities and room quality described as motel‑level despite high price.
Key Takeaways for Future Customers
- Check Grand Eastonian Hotels and Suites reviews before booking and verify pool or amenities availability.
- Confirm hold and billing policies at check‑in and document any service requests for refunds.
- Consider alternatives if cleanliness and reliable customer service are priorities.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Horrible Stay
- - Pool closed on arrival.
- - The Flat, the expensive room, was dirty.
- - A pillow had stains, sheets were left on the dirty floor, and I got sick next day.
The manager offered a refund which ment no stay and drive home an hour away. Waite until tomorrow and see if pool reopens.
It didn't. Or a discount on our next stay. Discount unknown. For another stay?
I'm still recovering with flue like symptoms. Thank you, but no thank you.
Service= Disservice Breakfast= Ide rather pay
The disappoint of the kids wasn't the worst of it. Staying in the most expensive room (The Flat) was horrific. I overlooked smudges on windows and dirty coffee table. I brought disinfective wipes, not the end of the world..
But it was the pillow in the hall closet with yellow brown drewl like stains all over it that really made my skin crawl. When asked for new sheets. They wanted us to go downstairs at 12am. After waiting and waiting I went to leave the room to go downstairs where I found the requested sheets and pillow case left on the dirty floor.
Is cleanliness so hard in a time of Covid? It certainly is for this Hotel. At the end of the day, I could have saved $320 allowing my kids to run free in my own home. Not to mention a trip to the Doctors office.
Yes, I was sick the very next day. I had to take off work the following Monday. In addition, the so called $300 hold has yet to be applied back to my account 3 days later. A charge never told or explained at check-in.
Just charged.
This is the worst hotel I have ever stayed at in my life! I would choose The Best Western in Tannersville anyday over this false advertised, filthy, and service that was a disservice to us all.
- Location and location only
- Lobbly was equivalent to motel 6
Preferred solution: Full refund
User's recommendation: Keep your fingers crossed for a clean and sanitized room that doesnt have you sick in bed from your stay.
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