Grand Concourse
Grand Concourse Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Concourse has a 3.1 star rating from 2 reviews. Consumers are mostly neutral. Recent recommendations urge making reservations early. Reviewers value the diversity of products; the price level is described as medium and reviewers report issues with the website and customer service.
Positive Feedback
Grand Concourse reviews highlight a diverse range of offerings and a midlevel price point, and guests recommend booking early for reservations.
Negative Feedback / Risk Areas
- Repeated Grand Concourse customer complaints about rude customer service interactions.
- Reports that staff refuse a waitlist and direct customers to check the website for availability.
- Frustration with online reservation information and website clarity.
Key Takeaways for Future Customers
- Book reservations early and confirm availability online frequently.
- Expect mixed customer service experiences and no formal waitlist option.
- Consider visiting or calling ahead before planning large events.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grand Concourse has a 3.1 star rating from 2 reviews. Consumers are mostly neutral. Recent recommendations urge making reservations early. Reviewers value the diversity of products; the price level is described as medium and reviewers report issues with the website and customer service.
Positive Feedback
Grand Concourse reviews highlight a diverse range of offerings and a midlevel price point, and guests recommend booking early for reservations.
Negative Feedback / Risk Areas
- Repeated Grand Concourse customer complaints about rude customer service interactions.
- Reports that staff refuse a waitlist and direct customers to check the website for availability.
- Frustration with online reservation information and website clarity.
Key Takeaways for Future Customers
- Book reservations early and confirm availability online frequently.
- Expect mixed customer service experiences and no formal waitlist option.
- Consider visiting or calling ahead before planning large events.
Turn one complaint into a collective action
Not satisfied with customer service
Very rude customer service employee. Was very short with me and condescending. He told me to just check online because we dont do a wait list for reservations.
User's recommendation: Make reservations early
Dissatisfied with customer service
- - Staff were rude and rushed during the reservation call.
- - No waitlist offered; told to check online for openings, and I’m reconsidering returning.
When I called for reservations the young man said they were filled for May 7th. I asked it I could be put on a waitlist if there was a cancellation.
He very rudely advised we dont do that and we very seldom get any cancellations. I asked how would I know if something becomes available, he told me just look online. He was certainly very short with me and wanted to rush me off the phone.
I thought that was his job to answer customer questions. I really wanted to bring my 60th birthday party there for brunch, but Im having second thoughts about considering coming back for anything.
User's recommendation: Book early and hope you get someone pleasant and helpful to speak to.
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