Lori V Hqh

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Verified Reviewer

Great people

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Great place to take your pet. The staff is so helpful and they take great care of the pets. Open 24 hours

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Pros:
  • Open 24 hours

Preferred solution: No solution needed

Misha L Xer

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Verified Reviewer

Almost Killed My Dog

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Updated by user Jan 16, 2024

https://***

Original review Jan 16, 2024
Our experience at Grady's was not only the worst veterinary experience of our lives, it was the worst customer experience we have ever had with any business. There is not enough space to list all of the things that went wrong with Grady's so we are actually launching a website/blog to detail what happened, and to ensure that Grady's can never do this to another unsuspecting pet owner in the Cincinnati area ever again.
The TL:DR is that Grady's failed on every level, from intake to communication, price gouging, treatment blunders and last but definitely not least, customer service.

They were the rudest, most clueless and most unprofessional people I have ever had to deal with. We thought our dog was going to die in their care. We are currently pursuing legal action for the damage Grady's caused in this situation.

These people are straight from the pits of Hades.
I can not understate just how bad our experience at this hospital was. I will not place the link here, because I don't want the review to be removed, but I am certain that a web search or social media search will lead anyone reading this to our new blog and our story detailing our experience at this absolute sham of a veterinary clinic.
STAY FAR AWAY FROM THIS PLACE AT ALL COSTS IF YOU CARE ABOUT YOUR PET!!!
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Loss:
$1000
Cons:
  • Terrible customer service
  • Incompetent at veterinary services
  • Terrible communication

Preferred solution: Apology

User's recommendation: Don't Use Grady's

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