Gracious Style
Gracious Style Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gracious Style has 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Very poor service", "BUY ELSEWHERE".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Wellesley Hills, Massachusetts
I cannot return a place setting, 4 pcs. $111.00
because it was on sale they will not take it back. if i know this i would not have bought it.
i think its unfair that i am now stuck with a payment of $111.00 for a setting i do not want. i was willing too pay the shipping charge.
unfair!! carol schulman
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Verified ReviewerItems not received and no shipping updates
Ive called several times to see where items are and keep hearing we will update but they never update and its a constant call call
Preferred solution: Full refund
User's recommendation: Very poor service
OVERCHARGED SENT CANCELED ORDER
I ordered nearly $1300 worth of goods. Was unable to track on website with my order number, email and log in.
I ordered 3 items, 2 of which are a set. I called customer service 12/16 and was told 1/3 items shipped. 2/3 items wouldn't ship until after 12/31, and item 3/3 wouldn't be in until 3/31/2022.
I was put on hold with customer service while agent called the vendor - I asked to cancel the 2 items that had not shipped because I didn't want to wait 3 months to get Dinner Plates while I had Salad plates. I was told I could cancel.
Next day I am charged MORE than is on my invoice for the salad plates (although they supposedly weren't in until 12/31) and I was charged almost in full but overcharged but the dinner plates although just 3 shipped. I was told I could get the next 5 in MARCH!
Bernadette, the customer service rep told me Gracious Style was not responsible for giving me incorrect in stock date, or telling me that the plates hadn't shipped, even though I have emails noting my calls and saying I could cancel. So I have to chase down the overcharges with my credit card, deal with inconvenience of returns for order I cancelled (verified in writing by their agent) and for a partially sent order that cannot be filled until March 2022.
HORRIBLE EXPERIENCE-I woke up to 6 charges on my credit card, charge, then subtract, 2 overcharges that do not match my invoice. MESS
User's recommendation: BUY ELSEWHERE
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