Anonymous
map-marker Wellesley Hills, Massachusetts

I cannot return a place setting, 4 pcs. $111.00

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because it was on sale they will not take it back. if i know this i would not have bought it. i think its unfair that i am now stuck with a payment of $111.00 for a setting i do not want. i was willing too pay the shipping charge. unfair!! carol schulman
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Kathleen P Alx

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Verified Reviewer

Items not received and no shipping updates

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Ive called several times to see where items are and keep hearing we will update but they never update and its a constant call call
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Preferred solution: Full refund

User's recommendation: Very poor service

Anonymous

OVERCHARGED SENT CANCELED ORDER

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I ordered nearly $1300 worth of goods. Was unable to track on website with my order number, email and log in.

I ordered 3 items, 2 of which are a set. I called customer service 12/16 and was told 1/3 items shipped. 2/3 items wouldn't ship until after 12/31, and item 3/3 wouldn't be in until 3/31/2022.

I was put on hold with customer service while agent called the vendor - I asked to cancel the 2 items that had not shipped because I didn't want to wait 3 months to get Dinner Plates while I had Salad plates. I was told I could cancel.

Next day I am charged MORE than is on my invoice for the salad plates (although they supposedly weren't in until 12/31) and I was charged almost in full but overcharged but the dinner plates although just 3 shipped. I was told I could get the next 5 in MARCH!

Bernadette, the customer service rep told me Gracious Style was not responsible for giving me incorrect in stock date, or telling me that the plates hadn't shipped, even though I have emails noting my calls and saying I could cancel. So I have to chase down the overcharges with my credit card, deal with inconvenience of returns for order I cancelled (verified in writing by their agent) and for a partially sent order that cannot be filled until March 2022.

HORRIBLE EXPERIENCE-I woke up to 6 charges on my credit card, charge, then subtract, 2 overcharges that do not match my invoice. MESS

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User's recommendation: BUY ELSEWHERE

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