Graceland Portable Buildings
Reviews and Complaints
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Verified ReviewerLiars
Went to graceland building place in leland was told they had 2 clearance buildings, was given a price taxes included 3400 range, no one went over contract and told me I'd b paying around 8000 if I didn't have cash, just sign and initial I called today to get payoff and when it was 63.00 less than my initial quoted price I questioned it then found out why they have so many repos, this place is dishonest, what if I couldn't read? I never read it because I took him at his word which means nothing to me now.
I've pd in the range of 800.00 and im so mad, I dont recommend them unless you can read or have cash, because of what they dont tell you, I would never have bought this building if I had known it was going to cost 8000.00 because I don't have 3400.00.
My words to you are these, if you are going to rob someone at least give them a heads up. I won't be giving any recommendations, 0, none.
- Liar
Preferred solution: Price reduction
User's recommendation: Be able to read or have cash
Building never delivered
Preferred solution: Deliver product or service ordered
Property damage
We had a graceland portable builing on our property, and we had ask them to come pick it up and when they did the driver crushed my 8x12 concrete slab, our new walk way and then crushed our sidewalk. The driver backed his truck and trailer across all three and loaded the building and drove back across all three again.
I called graceland and the driver and of both parties blamed the other.
Graceland has the sorriest so called professional people working for them they are people full of excuses and deceit and thinking they can come on your property and damage it and they will not suffer any consequences so we made a police report and we are now suing both parties. So anyone who gets a building from these people just know that they will not cover any damages they do to your property.
Preferred solution: Pay for property damage
User's recommendation: I would never
Mislead/ripped off
The buildings are not as efficient or well built as they state. They did not honor the warranty when the side door and frame rotted.
It took years to get a response. We were repeatedly told they had not received a claim-they sent an adjuster to our home and they claimed they had no record. Somehow, due to staffing changes, our calls, e-mails, etc. just conveniently disappeared temporarily until the warranty expired.
Then when we provided proof that the adjuster determined it should be covered, we were told that he was no longer employed there and they now determined it was not caused by the fact that they used a poor quality door/design and that it was caused by weather and refused to cover the cost to replace the door and frame that rotted within 2 years of purchase.
They felt that sending an amazon gift card for our inconvenience was sufficient. I will never purchase their products again and recommend that everyone avoid giving them your business.
Preferred solution: I am done and do not require a response.
User's recommendation: Do not purchase
Mislead
- Handling of billing and customer service
Preferred solution: Price reduction
User's recommendation: Do Not Purchase from Graceland. If you do, you will end up paying double the price.
Bad workmanship
- Looks nice
- Look at your shingles
- Shingles
- Doors
Preferred solution: Let the company propose a solution
User's recommendation: Dont buy one you will regret it
Don’t speak to Anna
Preferred solution: Anna to be disciplined for her unprofessionalism.
Sloten bluiding
Liked The Buildings. But Poor Deliver And Set Up/Lake Stevens,WA
Nothing about BUYING A SHED FROM GRACELAND PORTABLE SHEDS was very satisfying!
The dealer told me that they do not help with fence AFTER I signed contract. This review is only a start.
I plan on saying something negative about this company as long I have to pay MY SHED. GRACELAND PORTABLE SHEDS has bad customer service. BUT I HAVE A SHED NOW. The DRIVER tore up my yard with that stupid apparatus he used.
HE DID NOT LISTEN TO ME ABOUT WHERE I WANTED MY SHED TO GO .. AND CAME IN ALL WRONG TO UNLOAD TO END IN THE RIGHT POSITION IN THE YARD.
ALL HE HAD TO DO WAS DRIVE IN WITH THE SHED IN RIGHT WAY AND PARALLEL PARK MY NEW SHED INTO POSITION, BUT HECK NO! IT COST ME $100 TO GET MY FENCE BACK AND TOPSOIL TO REPLACE THE SOIL THAT WAS TORE UP BY THIS YAHOO.THANKS A LOT PEOPLE!
- Dealer joe johnston
- Delivery guy
Preferred solution: Price reduction
Shed is junk
- Shed is junk
Preferred solution: Let the company propose a solution
Gave me smaller building than ordered but being charged for the bigger size I ordered
Terrible I ordered a 16x36 building and few months after I was installing a ceiling and I noticed the inside was less than 14' wide and was exactly 14' from eave to eave. When I emailed about it they told me basically that it's not exact measurements!
Who builds with exact measurements not them.
But when I got out my contract it says on there 16'from eave to eave is what it is supposed to be. the charging me for a bigger shed instead of the one that I got will not adjust the price so I'm paying tons more for something that is not what I ordered I'm disgusted with these people and they have no care in the world they just want their money they want to harass me for money but they don't give a damn about that they built it to foot too small from what I ordered but going to charge me for two foot bigger
Preferred solution: Let the company propose a solution
Ripped off
I bought a shed. Their engineering incompetence left a big hole by the roll up door that allows squirrels to come and go.
They destroyed a $5000 paint job on my race car and chewed up a lot of material. The "Patented ventilation system" allows foreign matter to reign down into the shed causing a real mess. When they delivered the shed the quality and materials used for installation are a joke. They did not tell me I need a permit.
They did not install the tie downs required by Florida codes. Code enforcement came by a week later and said I did need a permit. I cannot get a permit because the tie downs aren't installed. So I have a fortune in fines and permit extensions, a $5000 paint job ruined, and still no permit.
So I quit paying them. So now they are suing me. I have told them I will destroy their reputation and create problems they never dreamed of.
They don't care. They will care I promise you.
Preferred solution: Drop the lawsuit, send me a receipt the shed is paid in full, and I will go away not happy but no longer vindictive and cancel my plans which are in place to discredit and embarrass you.
I'm calling but its say y'all number not in service trying to pay my bill
10’x16’ all kinds of negativity
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Rent to own is expensive. The total cost is plainly shown in the rent to own agreement
Agreed. If you can't read a contract, do not sign it.
If you don't understand no credit check rent to own, and how expensive it is, don't do it. Why would a company give somebody w/ poor credit free financing?
If you have good credit, why are you doing rent to own? These complaints are ridiculous.