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Grace Funeral Chapels

Grace Funeral Chapels

www.gracefunerals.com
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What is your customer experience with Grace Funeral Chapels?

Grace Funeral Chapels Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

Consumers report a high price level and poor overall sentiment, with frequent mentions of unprofessional staff and billing concerns in Grace Funeral Chapels reviews.

Positive Feedback

The location is cited as convenient and some customers note practical facilities despite service issues.

Negative Feedback / Risk Areas

  • Recurring Grace Funeral Chapels customer complaints cite abusive, disrespectful staff and a problematic funeral director.
  • Complaints mention billing problems and disappointing customer service for grieving families.

Key Takeaways for Future Customers

  • Expect a convenient location but verify pricing and payment terms before contracting services.
  • Consider checking multiple reviews about staff conduct and customer service policies.
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Anonymous
map-marker Salt Lake City, Utah

Unethical and Careless of who could be fraudulent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Gave my moms ashes to a crook who only wanted to take everything she has even her so she has no funeral!

User's recommendation: Beware of going here!

View full review
Sharon W Cpy

Negative rating and should not be in operation.

AI Highlights
  • - There is staff abuse and unprofessionalism toward grieving families.
  • - Doris is abusive, aggressive, and dismissive toward clients and coworkers.

This establishment is located in Brooklyn NY and serves mostly low-income families. The employees are very abusive, disrespectful, condescending and unprofessional when dealing with the grieving families.

Funeral Director Rachel Doris is extremely abusive, overly aggressive, dismissive when servicing clients and other co-workers.

Miss Doris is often referred to as a PITBULL because of her unprofessional demeanor. Her supervisor/s are aware of Miss Doris's behavior as many complaints have been made against her, but no corrective measures have been in place to correct this individual's work attitude.

Pros:
  • Great location
Cons:
  • Staff is very unprofessional

Preferred solution: Additional training and termination of Rachel Doris

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