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Zero customer service

1.4
Purchased Dome. Thermometer melted. Have called them 2x, written to them 6 more/ Still waiting for someone to correct issue. If you purchase anything from them and you have an issue you need to be prepared to write and call them over and over and over again to get someones attention. Spent $2000 and cannot use the oven.

User's recommendation: Do not count on their customer service people to be there to help you. It takes WEEKS for someone to get to you. Call them do not write and call and call until you get someone who can hopefully rectify the issue you are having.

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#4533351 Review #4533351 is a subjective opinion of poster.
Location
El Segundo, California
Pros
  • Nice oven when it works
Cons
  • No one responds
Loss
$1900
Preferred solution
Oven thermometer repaired or replaced or replace the entire oven

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Verified Reviewer New Reviewer

DOME - questions

3.1
Hi Purchased DOME a few months ago: Two topics: 1. Gas Flame control, when i set flame to LOW setting *** turned to far right) the flame still bellows out of the front opening which instructions say, should NEVER happen? Is there a way to adjust the *** setting internally? or re-set? I tried adjusting flame by closing the valve some at propane tank but shouldn't need to do that and is a pain when i need more flame (plus it screws up the fill/empty gauge on tank) 2. In your recipes there is one for Sourdough bread but it refers to using a door on the DOME, i didn't get that with the DOME, and I don't see on it on your accessories...can you help on this? Please let me know thanks c-
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#3885335 Review #3885335 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Pros
  • Quality
Cons
  • So fr customer service
Preferred solution
ideally simply information/correction - or if need be - a replacement?
New Reviewer

Over charged twice

2.0
Was charged once at my bank and once at affirm for a Gozney Dome and could not resolve Gozney will not return my calls, messages and emails now for 2 days and affirm refuses to cancel my loan charge as the rep said no way as well so I am looking at 3600 inplace of one 1900 charge for one Gozney that I dont even have and have no idea why No One will contact me
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#3910999 Review #3910999 is a subjective opinion of poster.
Loss
$1800
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Faulty regulator

2.5