GoWireless

Defective product received and having charging issue with my product. Product not working more than 2 hours

I a needed a phone, looking for a low cost phone and phone plan

Was told by in store sales rep that the 55+ plan and a free phone was available for new customers after the bills arrived turns out I'm paying over $400 for a free phone, no customer service satisfaction, no resolution

I'm Pissed

The Wauseon, OH store hassled my 87 years young mother unnecessarily. She already has mobility issues, and they refused to help her on her first trip to the store.

When I called to inquire about the matter, the person who took my call(Braydon?) immediately became defensive, The call escalated and he hung up the call on me. I reported this incident to Verizon Corporate. Upon their investigation the store denied hanging up on me. The only problem with such is that Verizon had a recording of the call.

Ooops!

Verizon Corporate apologized to me about the incident, but so far this store seems to be unwilling to take responsibility for their boorish customer service. I know I will avoid this business.

I keep getting bills from Verizon and I haven't had your service for at least 5 months I have a new carrier

My iPhone XLR was over heating and not maintaining a charge, and the camera lens had broken. My husband and I went into the local Verizon store to purchase a replacement phone for me we were one payment away finished paying off our phones when my phone was damaged, we were not looking to sign up for a new plan just wanted to replace my phone Jennifer, William, Anna and DeMichael were very helpful in assisting us in the purchase of the right phone for me along with accessories that would help to protect my phone from damage.

Service is terrible never got it resolved.

I am unable to use my phone in my home or around the area I live. My phone bill is too expensive for me not to be able to use it in my everyday locations.

I visited a Go Wireless outlet in Burley Idaho (didn't know I wasn't dealing with Verizon) to see about my phone which had a failing battery and referred to my insurance. I was told by Jesus A.

that my insurance didn't cover that, had in fact "expired" anyway, even though I was still paying monthly on it, and agreed that it was a ripoff to keep getting charged for insurance that won't cover anything, and went about selling me a new phone. I immediately had him cancell the "worthless" insurance. I was later informed that I had probably been suckered so I called Verizon. They informed me that my insurance was valid up to the day I cancelled it, that it would have most assuredly provided me with a new one, and apologised, saying that "Only those non Verizon stores do that, and we can't do much about it at this point, but we want to know when such things occurr"..

I want to complain further but am weighing further aggravation against taking the hit and moving on. Rip Off!

I had a horrendous experience at the Bayshore Plaza, Millsboro, DE location last wk. The salesman (Patrick U) misrepresented pricing, offers, etc.

He was very disrespectful to me (& lied) when I returned the next day to question what I learned from Verizon. (Salesman showed me nothing on his screen & gave me no paperwork when I made my purchase.) When I returned a 3rd time to meet with the Asst Mgr to return one item (I still have time to return the phones), she helped a little, but there are still several unresolved issues. After this, I began to do some research on GoWireless, and the complaints "everywhere" are the same as mine (& some refer to the same salesperson).

I will write up & send details of this experience to both corporate addresses, but I am hoping someone in upper level management will do something to repair this ill will, before I have to do that. Thank you!

The worker had an attitude once my daughter and I entered the store. I had been in a couple days before to get a screen cover under go advantage but didnt have my daughter password whose the main account holder.

So we both came in and was trying to navigate the when she state do you want my help or not with an a condescending tone. I decided to walk away. She then told my daughter she was trying aggressively. This was at the Hemet store on Sanderson.

She refused to give me her name. Tall lady with dreadlocks

Below is the shortened version of my recent horrendous experience with Go Wireless on W 11th Ave in Eugene, Oregon. I am trying to be a conscientious consumer and prevent anyone from having to go through what I just did.

PLEASE READ AND SHARE. The worst part occurred just days ago and is described in the second to last paragraph. We cannot let people like this get away with it and continue to operate!

I went into the Go Wireless store on W. 11th in Eugene on 9/12 to buy a phone.

I asked for one comparable to my ASUS zenphone. Andrew C. sold me a galaxy A01. He was boastful in an off-putting way as well as heavy-handed in his communication and demeaner.

I was never told the phone had only half the storage of my zenphone. Since then, I have had more than 5 other Verizon/Go Wireless employees agree that it was a bad call on his part and very poor salesmanship.

When I learned on day 26 that my new phones storage capacity was completely full and that the capacity was a mere 16 GB, I was shocked. I had only downloaded about 3 apps and 1 game. I returned to the store to get a return on 10/11.

Andrew Cs only solution was that I pay off the phone in full and buy a new one! He offered no other solution and was defensive and argumentative. He was rude and never apologized.

I came back the following day to speak with the manager, Samantha. She told me I had to go to the corporate store in VRC if I wanted to return the phone, because she was unable to do so after the 14-day return policy.

I went directly to the VRC store.

3 employees there immediately were confused and dismayed that she sent me there, because they do not have access to Go Wireless records nor use the same software program, and so were unable to help. They tried their best and got through to someone higher up in Go Wireless. This person, named Matt, sent an escalation form to the W 11th store, stating that it was their obligation to resolve the issue within 3 business days. Nobody ever contacted me within that time, so I spoke with Matt again over the phone.

He increased the level of the escalation form and sent one to the district manager named Jason, who then had the responsibility to resolve the issue within 3 business days. Again, nobody contacted me. In the meantime, since it was taking so long, I had to buy a new phone from the VRC store, because I had important travel plans that required apps being downloaded.

After my trip, I was directed by the Verizon Customer Service phone line to go back to the W 11th store and return the phone in its original box and get a receipt. They would then reimburse me electronically.

I went into the W 11th store on 10/27 and had the worst customer service experience in all my life. Andrew C started off by saying very loudly that he would not return the phone under any conditions, period. He ended up having to return the phone despite his proclamation. His behavior was extremely unprofessional.

He was rude, hostile, combative, demanding, and so openly bullying that it bordered on verbal abuse. I could not believe me eyes and ears! I have never heard of an employee acting so egregiously! He literally said Goodbye and Leave several times while I was trying to say something, while gesturing at me like a stray dog and rolling his eyes.

There is absolutely no excuse for this type of behavior in a customer-service position. The manager, Samantha, witnessed it all and did not say or do a single thing to stop his abuse.

I will never ever go back to that store, and for your sake, I recommend you dont either.

I would hate for someone to be treated the way I was just for trying to take care of business! ALWAYS go to a CORPORATE location (VRC or Coburg Rd) where they understand what customer service is!

I cannot begin to describe how disgusted I am with GoWireless as a company, their N.P. store manager Matt, as well as Verizon to a lesser degree, and I will describe our experience in great detail.

Similar to what Patrick W here experienced, my Mother and 16yr old Daughter were not only completely and utterly defrauded at this store by a salesman who not only used profanity to describe some of the HTC 1 phones negatively, but when I was made aware of the fraud, went in personally to handle it with the manager Matt, his lack of any actions or promised follow through made it clear that this is how they do business and is indicative of GoWireless as a company. This all started back in August, when my daughter broke her HTC 1, and went into our local GoWireless store here on Broadbeck Dr., in the Islands shopping center. My Mom took her, since they share a plan together. The salesman they dealt with was aggressive and pushy, and put a bad taste in my daughters mouth.

She wanted another HTC 1, as she was already familiar with it, and does very little beyond using it for calls and texting, but the salesman told her that she didn't want that phone, it was, Quote, "A Piece of S#I!" and that she should only get the top of the line HTC model, the HTC 10. He told them that they were eligible for a "Free Upgrade", and conveniently left out that the the full price of the phone would be amortized on her bill. My Mother, being on a fixed income, would certainly not have agreed to the $700+ phone, no how/no way. Once I was made aware of her now nearly $200 bill, 2 months later after she was complaining of the second bill in a row that was now doubled, I called Verizon to find out what was going on.

The Verizon rep explained that this new HTC 10 phone had had been added to the account, as well as insurance on both phones, (My Mother's phone is 4 years old and doesn't need a $15 per month plan!). The Verizon rep also expressed disdain over the situation, and was very apologetic on behalf of Verizon, indicating that these types of situations were anything but uncommon. She said that these Verizon affiliates are well known for these types of tactics, and unfortunately, there was nothing she could do, this would have to be taken up with GoWireless directly. I called this local GoWireless to find out who the manager was, and after a week, was finally able coordinate time off from work to go in and talk directly with the Manager, Matt.

I wanted to give him the opportunity to rectify this issue, and so my Mother and I explained the situation. Matt indicated that he knew who the salesman was, and also alluded to acknowledging that this was anything but the first time there have been issues with that employee. Unfortunately, that salesman no longer works at that location. Matt expressed what appeared to be genuine concern, and promised that he would call me back with an update regarding what could be done on Monday, or Tuesday at the latest.

Monday came and went, Tuesday also, then Wed/Thurs/Friday...... no reply. I called Saturday and talked to Matt. It took him a bit to remember who I was/what the situation was, and then just indicated that he had not heard back from anyone at corporate-no mention of why he had not bothered to follow up with a reply earlier to me as promised to indicate this.

At this point, his demeanor was one of indifference, and I was done with wasting anymore valuable time waiting for him to do nothing. I asked for his superior's number, and indicated I would take it from here. I will be contacting Verizon, HTC, the BBB, as well as local media sources, I already have all the contacts from my TV/Motion Picture Product Placement company.

The CV here is a realistically small/tight knit community, word gets around quick. It's unfortunate that I do not have positive feedback for GoWireless.