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Verified Reviewer
New Reviewer

Lied to by instore sales rep at Tarpon springs location

Original review updated by user Mar 10, 2022
I a needed a phone, looking for a low cost phone and phone plan Was told by in store sales rep that the 55+ plan and a free phone was available for new customers after the bills arrived turns out I'm paying over $400 for a free phone, no customer service satisfaction, no resolution I'm Pissed

User's recommendation: Please ask if the store is a Go Wireless franchise and leave the store if it is Rip off artists.

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ID
#3396149 Review #3396149 is a subjective opinion of poster.
Location
Tarpon Springs, Florida
Cons
  • Mis-representation
Preferred solution
adjust the price of the phone to reflect what was promised by sale rep FREE PHONE!!!!

Arrogant attitude by store employee

The Wauseon, OH store hassled my 87 years young mother unnecessarily. She already has mobility issues, and they refused to help her on her first trip to the store. When I called to inquire about the matter, the person who took my call(Braydon?) immediately became defensive, The call escalated and he hung up the call on me. I reported this incident to Verizon Corporate. Upon their investigation the store denied hanging up on me. The only problem with such is that Verizon had a recording of the call. Ooops! Verizon Corporate apologized to me about the incident, but so far this store seems to be unwilling to take responsibility for their boorish customer service. I know I will avoid this business.

User's recommendation: Avoid this GoWireless store.

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ID
#3393458 Review #3393458 is a subjective opinion of poster.
Location
Beaufort, South Carolina
New Reviewer

Billing dispute

I keep getting bills from Verizon and I haven't had your service for at least 5 months I have a new carrier
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ID
#2923136 Review #2923136 is a subjective opinion of poster.
Preferred solution
Full refund

Phone service doesn't work

Service is terrible never got it resolved. I am unable to use my phone in my home or around the area I live. My phone bill is too expensive for me not to be able to use it in my everyday locations.

User's recommendation: Don’t use.

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ID
#2667304 Review #2667304 is a subjective opinion of poster.
Location
Fairburn, Georgia

Awesome customer service

My iPhone XLR was over heating and not maintaining a charge, and the camera lens had broken. My husband and I went into the local Verizon store to purchase a replacement phone for me we were one payment away finished paying off our phones when my phone was damaged, we were not looking to sign up for a new plan just wanted to replace my phone Jennifer, William, Anna and DeMichael were very helpful in assisting us in the purchase of the right phone for me along with accessories that would help to protect my phone from damage.
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ID
#2584708 Review #2584708 is a subjective opinion of poster.
Location
Mountain Home, Idaho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Go Wireless ripped me off

I visited a Go Wireless outlet in Burley Idaho (didn't know I wasn't dealing with Verizon) to see about my phone which had a failing battery and referred to my insurance. I was told by Jesus A. that my insurance didn't cover that, had in fact "expired" anyway, even though I was still paying monthly on it, and agreed that it was a ripoff to keep getting charged for insurance that won't cover anything, and went about selling me a new phone. I immediately had him cancell the "worthless" insurance. I was later informed that I had probably been suckered so I called Verizon. They informed me that my insurance was valid up to the day I cancelled it, that it would have most assuredly provided me with a new one, and apologised, saying that "Only those non Verizon stores do that, and we can't do much about it at this point, but we want to know when such things occurr".. I want to complain further but am weighing further aggravation against taking the hit and moving on. Rip Off!

User's recommendation: Only go to Verizon corporate stores.

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ID
#2483356 Review #2483356 is a subjective opinion of poster.
Location
Burley, Idaho
Pros
  • Convenient location
Cons
  • Salesperson misrepresented verizon
Loss
$425
Preferred solution
Let the company propose a solution
New Reviewer

Customer service at store