New Reviewer

Do Not Use

Update by user Jun 15, 2018

The Saga continues. Yes, Goway has contacted me and has continued to minimize/ignore our Safety Concerns.

There has been no effort by Goway to take some ownership for booking us into a bungalow that was NOT accessible for mobility impaired seniors or have hand railings on stairs; or booking us a meal plan that did not include diabetic food stuffs we requested. So much for Custom designed Vacations.... More serious, however, is the fact that Goway has not notified us that they will advocate/ insist on a safety plan/evacuation plan (in case of emergency) for the Resorts they book for you. Having experienced a severe storm during our Tahiti Vacation that resulted in hole in a roof, some flooding, debris all over the resort, tree branches coming down etc.

you would think that our Safety Concerns would matter.

Thus far, however, the Company prefers to ignore me and did not follow up on my request to call me. As mentioned, if you are a person that wants to be assured that Emergency/Safety Plans are part of your Resort's Program, or if you are a person with any special needs - STAY AWAY FROM GOWAY TRAVEL !!!

Original review posted by user May 12, 2018
For Retirees requiring a capable Travel Company, do NOT use Goway. If you have any medical issues this Company is Not for you. This Company fails to take your needs seriously and makes no real or timely effort to deal with serious Safety concerns. What a disappointment!! We are slightly mobility impaired, and diabetic, so be made it a point to alert the company to our special needs. But the custom travel package we requested did not take these special needs into serious consideration........and most disappointing they down-played and marginalized our concerns when brought to them. Since there is no effort to address the safety concerns we have written to them about, we feel compelled to let other special needs customers know TO STAY AWAY FROM "GOWAY".
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#1253918 Review #1253918 is a subjective opinion of poster.
Toronto, Ontario
  • Location of vacation
  • Goway service
Reason of review
Not as described/ advertised

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