GotW3

Since T-Mobile did some updates the intionce again is off and on for more than a week now. They do this every now and then to try to get you to upgrade your service to pay more money.

When you decline upgrading all of a sudden your issues stop!

It's crazy now that works. Like right now lights are flashing that shouldn't be!!!

They resolved the issue quickly but, for the 14th time they called t h e wrong number to alert me the issue had been corrected. minor issue but it irks me

Internet not working but was helped via phone and questions answered by friendly and knowledgeable staff.

I called last week and asked him if theres anyway I can pay my bill Friday when I got paid and they said yes as long as it was paid before closing on Friday, so Friday when I got my check, I called talk to a nice young man, and he said that they had tried to

Internet stopped working and a day later received a new SIM card .. no instructions.. been on hold for almost an hour trying to get my internet back

Wont play all show apps. Keeps freezing up.

Cant watch Hulu. Need to resolve soon.

Getting frustrated :(

Want to pay my bill but you *** are impossible to deal with. The current card is no longer good. If service is interrupted you are history

Advertised 25MBS. Delivered 0.25 MBS.

No customer support. Would not refund payments.

AVOID AT ALL COSTS. Plan to file a Better Business Bureau (BBB complaint) as it would be a Consumer Service to remove this so called provider from the ISP business to save other Customers the overcharges and frustration we endured.

I had this service which worked fine until they sent a new SIM card and said it had to be replaced. When I did the service stopped working and each time I emailed they responded advising they knew of the problem and to not call.

I emailed several times and each time the response from the company was to please be patient and a refund would be issued when service was restored. They had to end up sending out another SIM card which once install the service started back working. Only now they are refusing to give proper credit like their email had stated. Stay away from this company.

They will tell you to email, and they will call you then. Have not received a call to this date.tStaback.

This is about what happened when I tried to become a customer with Gotw3. We signed up with a Ebay reseller that represents Gotw3 because we live in a rural area.

After paying 215 for my router through the reseller I was told I'd have to contact Gotw3 for the service. But the reseller was happy to set me up on auto-draft and take my first month payment. This cost 125.00. That was another lie, I was told it would be 100.00.

I received my router on a Friday and hooked it up, it did not work from the start. I made several calls, what felt like 20 or more over the course of 4 days trying to get help from customer service. There's no one to help they just tell you to leave your number and an available agent will call when available during business hours, this is BS. Their "form" that they keep telling you on the line to fill out doesn't "send" when you hit send.

No one ever emails you back.

Oh but I take that back they do email you back but only when it's too late. Stay away from these guys, they don't want to provide you service they just want to take your money.

I purchased GotW3 in May 2020 for new internet service for my house The internet stopped working the first week of October 2020- with no explanation from the Company Finally they sent out a new sim card replacement at the end of October 2020I contacted customer service over 30 times in that span of time spent hours on the phone with them to no avail I was always told that I would get a refund when it was fixed I could not longer take no internet and had to get a new provider in Nov 2020Now GotW3 refuses to refund my 2 months of premium They are a dishonest company - Beware even did a BBB claim to no avial

poor internet speed and poor customer service, don't waste your time. you will spend more time waiting for a call back or on hold than you will using the internet

I bought this service it worked 2 days. I called customer service to report it not working anymore and could not get through.

Used the website no response, several attempts I contacted the BBB to hopefully put some pressure on them.

Save yourself the 350.00 and the headache stay away from this company. I bet

I have called, emailed and contacted them through their website 50 times, with no response.

they had a SIM card update the end of October 2020, after that I had 2.5 months of intermittent or no service. I checked with support almost on a weekly basis to which they either didn't reply or told me that it was being worked on with no improvements on service.

They verbally stated that I would be getting refunds for the poor service to which they denied earlier today. I have moved to a new service that seems to be much more reliable