GotW3 Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Lack of advertised service.

Advertised 25MBS. Delivered 0.25 MBS. No customer support. Would not refund payments. AVOID AT ALL COSTS. Plan to file a Better Business Bureau (BBB complaint) as it would be a Consumer Service to remove this so called provider from the ISP business to save other Customers the overcharges and frustration we endured.
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ID
#3017259 Review #3017259 is a subjective opinion of poster.
Cons
  • Too many to list
Loss
$427
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Avoid this so called service provider!

Update by user Oct 29, 2021

The email provided for a potential resolution is not working.

Original review posted by user Oct 28, 2021
Advertised 25 MBS. Delivered 0.25 MBS. No customer support. Excessive equipment charges. Unable to provide reliable service. Would not refund overcharges.

User's recommendation: AVOID GotW3!

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ID
#3017245 Review #3017245 is a subjective opinion of poster.
Service
Gotw3 Internet Service
Loss
$427
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Failed to refund for service interuption

I had this service which worked fine until they sent a new SIM card and said it had to be replaced. When I did the service stopped working and each time I emailed they responded advising they knew of the problem and to not call. I emailed several times and each time the response from the company was to please be patient and a refund would be issued when service was restored. They had to end up sending out another SIM card which once install the service started back working. Only now they are refusing to give proper credit like their email had stated. Stay away from this company. They will tell you to email, and they will call you then. Have not received a call to this date.tStaback.

User's recommendation: This company is not customer friendly.

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ID
#2540667 Review #2540667 is a subjective opinion of poster.
Service
Gotw3 Internet Service
Pros
  • Worked wonderfully before they sent out new sim card
Cons
  • You can never reach an agent for help
Loss
$450
Preferred solution
Price reduction

Poor internet Speeds and poor customer service

poor internet speed and poor customer service, don't waste your time. you will spend more time waiting for a call back or on hold than you will using the internet

User's recommendation: Do not use this internet provider.

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ID
#2430928 Review #2430928 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

BEWARE - BAD COMPANY - VERY DISHONEST

I purchased GotW3 in May 2020 for new internet service for my house The internet stopped working the first week of October 2020- with no explanation from the Company Finally they sent out a new sim card replacement at the end of October 2020I contacted customer service over 30 times in that span of time spent hours on the phone with them to no avail I was always told that I would get a refund when it was fixed I could not longer take no internet and had to get a new provider in Nov 2020Now GotW3 refuses to refund my 2 months of premium They are a dishonest company - Beware even did a BBB claim to no avial

User's recommendation: STAY AWAY FROM THIS COMPANY.

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ID
#2402663 Review #2402663 is a subjective opinion of poster.
Loss
$210
Preferred solution
Full refund
New Reviewer

Poor service and billing dispute

they had a SIM card update the end of October 2020, after that I had 2.5 months of intermittent or no service. I checked with support almost on a weekly basis to which they either didn't reply or told me that it was being worked on with no improvements on service. They verbally stated that I would be getting refunds for the poor service to which they denied earlier today. I have moved to a new service that seems to be much more reliable

User's recommendation: don't use, one star is too high of a rating for them.

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ID
#2387262 Review #2387262 is a subjective opinion of poster.
Service
Gotw3 Internet Service
Cons
  • Poor service and support
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Horrible company

I bought this service it worked 2 days. I called customer service to report it not working anymore and could not get through. Used the website no response, several attempts I contacted the BBB to hopefully put some pressure on them. Save yourself the 350.00 and the headache stay away from this company. I bet I have called, emailed and contacted them through their website 50 times, with no response.

User's recommendation: find a different company.

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ID
#2372267 Review #2372267 is a subjective opinion of poster.
Service
Gotw3 Internet Service
Cons
  • You can never reach an agent for help
  • It does not work
Loss
$350
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

BAD EXPERIENCE

GotW3 - BAD EXPERIENCE
GotW3 - BAD EXPERIENCE
This is about what happened when I tried to become a customer with Gotw3. We signed up with a Ebay reseller that represents Gotw3 because we live in a rural area. After paying 215 for my router through the reseller I was told I'd have to contact Gotw3 for the service. But the reseller was happy to set me up on auto-draft and take my first month payment. This cost 125.00. That was another lie, I was told it would be 100.00. I received my router on a Friday and hooked it up, it did not work from the start. I made several calls, what felt like 20 or more over the course of 4 days trying to get help from customer service. There's no one to help they just tell you to leave your number and an available agent will call when available during business hours, this is BS. Their "form" that they keep telling you on the line to fill out doesn't "send" when you hit send. No one ever emails you back. Oh but I take that back they do email you back but only when it's too late. Stay away from these guys, they don't want to provide you service they just want to take your money.

User's recommendation: STAY AWAY AT ALL COSTS! THEY ARE SCAMMERS.

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ID
#2217345 Review #2217345 is a subjective opinion of poster.
Service
Gotw3 Internet Service
Cons
  • You can never reach an agent for help
Loss
$340
Preferred solution
Full refund

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