GoTo
GoTo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoTo has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "On any accident. Goto should automatically process the accident report to the police.".
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Verified Reviewer |
Bekasi, West Java
GoTo did not report to the police on accident
My brother in law riding gojek 30 Sept 2023 and having accident which cause him to be in hospital (shoulder blade bone fracture).
For insurance we need to have police report. We have to report to the police, and the police require the driver to present.
In which I call the driver to come to the police station. But the driver refuse (says he does not have any money), and request me to pay the transport for him. I then pay for his ride Rp 103.000.
1. I request Goto to return my money 103.000
2.
Goto should be responsible for my brother in law in hospital
3.
Goto should automatically (without requested by customer) to report to police on any accident. And give the report to customer for further use.
I am not 100% blame the driver, but Goto should take care about their driver, including assistance during reporting to the police.
User's recommendation: On any accident. Goto should automatically process the accident report to the police.
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