Skip to content
GoTo

GoTo Reviews

www.goto.com
What is your customer experience with GoTo?

GoTo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

GoTo has a 1.0 star rating from 1 review, 100% unfavorable and consumers mostly dissatisfied with no recommendations in GoTo reviews.

Key Takeaways for Future Customers

  • Watch for unexpected multiple perfume shipments and auto-ship or subscription issues.
  • Monitor billing closely and document requests for refunds.
  • Expect to escalate unresolved issues with customer service and file formal complaints.

Negative Feedback / Risk Areas

  • Recurring customer complaints about unauthorized charges and refund delays.
  • Reports of unwanted packages and apparent subscription or auto-ship problems.
  • Failure to assist with accident reporting to police and lack of driver support.

Positive Feedback

No positive points cited in the available review.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Anonymous
map-marker Queen Creek, Arizona

Order this company is terrible to deal with do not order from him

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I never applied for a multiple go to perfume packages to come to my home. I only ordered one bottle.

I now have eight packages with four bottles of coda perfume in each package. I want to return all of these go to perfumes and get a refund as you have been charging my banking account for these items I did not order.

View full review
Anonymous
map-marker Queen Creek, Arizona

Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have received multiple packages of this perfume that I did not order. I have reported you to the Better Business Bureau and I will go up the ladder to report you to another business people. If this isnt resolved immediately I am tired of sending these messages and I want a full refund.

User's recommendation: No recommendations

View full review
Angeleena Zlx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

GoTo did not report to the police on accident

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Goto ride accident; driver refused police reporting.
  • - User paid Rp 103,000.
  • - Requests: refund Rp 103,000; hospital costs; auto police reporting.

My brother in law riding gojek 30 Sept 2023 and having accident which cause him to be in hospital (shoulder blade bone fracture).

For insurance we need to have police report. We have to report to the police, and the police require the driver to present.

In which I call the driver to come to the police station. But the driver refuse (says he does not have any money), and request me to pay the transport for him. I then pay for his ride Rp 103.000.

1. I request Goto to return my money 103.000

2.

Goto should be responsible for my brother in law in hospital

3.

Goto should automatically (without requested by customer) to report to police on any accident. And give the report to customer for further use.

I am not 100% blame the driver, but Goto should take care about their driver, including assistance during reporting to the police.

User's recommendation: On any accident. Goto should automatically process the accident report to the police.

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article