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Never recieved smokeless grill

I ordered the 15 piece cookware set and the smokeless grill and I never got my smokeless grill. I placed order on April 1st 2022

User's recommendation: Post a number that you can actually call for customer service.

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ID
#3515334 Review #3515334 is a subjective opinion of poster.
Location
Redmond, Washington

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New Reviewer

These Hammered Diamond pots and pans are a joke does not hold up to what the tv tells you. I would not recommend these to anyone.

They stick and are unheated. I would not recommend these to anyone. Tv is totally over rated. I always liked T-fall which is 99.9 % better then Gotham steel

User's recommendation: Do not buy.

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ID
#3426596 Review #3426596 is a subjective opinion of poster.
Pros
  • Junk
Cons
  • You need to do better
Loss
$135
Preferred solution
Let the company propose a solution

Terrible customer service

I mistakenly ordered an additional gothem stell pan from gothem steel family. I placed my order October 23rd. The money for the pan was taken immediately out of my bank account. Now almost 3 months later i do not have the pan, i can not get a refund and i cant get an answer on when to expect delivery. I have reached out numerous times to get the same canned response. Of course blaming it on covid. So fine if you supply the item why won't you refund my money. This is the worst customer service ever.dont buy from gothem steel family

User's recommendation: Dont buy crom gothem steel family.

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ID
#3271846 Review #3271846 is a subjective opinion of poster.
Location
Miami Beach, Florida

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