GoSmart Mobile Reviews

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phone number system service account calling customer customer service sim card chipper chance
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I FOLLOWED INSTRUCTIONS TO INPUT MY TELEPHONE NUMBER BUT, THE AUTHOMATED SYSTEM DID NOT LISTEN. I WAS CUT OFF
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1 comment
#2109988

Hi Kenneth O Ztk. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our sincere apology for the inconvenience this may have caused you. Allow us to take a closer look into what's going on and ensure a resolution for you. To further assist you, please chat with us through this link http://bit.ly/2GML3M5 or call our customer service at 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#3200941 Review #3200941 is a subjective opinion of poster.
Location
Lagos, Lagos
Preferred solution
Deliver product or service ordered
New Reviewer
I need my money returned back into my account today. My phone is broken. Do not work. Please turn the service off for 973687****.
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1 comment
#2109989

Hi Lisa C Mof. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our apologies for the delayed response to this. If your issue is still unresolved, please contact us so we can further assist you. You can chat with us through this link http://bit.ly/2GML3M5 or call our customer service 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#2836785 Review #2836785 is a subjective opinion of poster.
Loss
$59
Preferred solution
Full refund
New Reviewer
I lost my phone one week ago at cd g France airport no i need new sim card soon as you can thankyou emrgence
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1 comment
#2109991

Hi hasham a. This is Alex from GoSmart Mobile.

We read your post and we are reaching out to you. Our apologies for the delayed response to this. If your issue is still unresolved, please contact us so we can further assist you. You can chat with us through this link http://bit.ly/2GML3M5 or call our customer service 1-87*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#2800767 Review #2800767 is a subjective opinion of poster.
Preferred solution
new sim card under my name hasham ahmed 4157679295
New Reviewer

Bluetooth Kulaklık Cihazı Bluetooth bağlanamıyor

GoSmart Mobile - Bluetooth Kulaklık Cihazı Bluetooth bağlanamıyor
Bluetooth Kulaklık Cihaz Bluetoobağlanamıyor Kullanıyorum Yardımcı Olursanız Sevinirim
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ID
#2314030 Review #2314030 is a subjective opinion of poster.
Location
Bolu, Bolu
New Reviewer

Pay bill

I was trying to activate my phone but the system is not working.
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1 comment
#1910088

Hi Mahdi. This is Alex from GoSmart Mobile.

We apologize for the inconvenience this may have caused you. To further assist you, please copy this link http://bit.ly/2GML3M5 and paste to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#2072744 Review #2072744 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

By my bill

I need. To pay Bill
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1 comment
#1855691

Hi Yuka, this is Alex from GoSmart Mobile. To assist you with your concerns, please chat with us at http://bit.ly/2GML3M5.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We are looking forward to work with you. Thank you.

ID
#1891653 Review #1891653 is a subjective opinion of poster.
Location
Aurora, Colorado
New Reviewer

GoSmart Mobile

I needed to find a cheap prepaid carier and my choice was a GoSmart Mobile. At first, I had trouble getting connection in general, there was no trouble transfering number, but more than 12 hours overnight I had no possible service while GoSmart Mobile told me everything is fine it the system. Next step, after firs moth ended, or which ever they count could be a sycle, I lost ability to send and recieve regular text mesages, I fixed it after a while ( don't even know how long it wasn't active due to use of various messsengers) Another month comes I loose data connection, after calling Customer service, reciving APN settings everything works perfectly. Btw, the promised 4glte doesn't even exist!!! no matter what device you use. after you done with 4gigabites or that 3g speed, there are also no 2gigabite speed! They leave you with no posssible service!!! After numerous attemprts on calling customer service I decided to speak with a supervisor regarding constant data interruption, The person who claimed to be a supervisor on duty was extrimely rude, it seemed like I called her at 3am on her house phone with my persnal needs. Another day, I was able to adress that expirience, although it doesn't seem it was escalated, because I had a chance to call once again and another supervisor wasn't even aware of my claim regardding bad expirience, there were no notes in the system. With all being said my conclusion is - the chipper the service - the worst it is. This company does not seem as their reputation matter and on my expirience it seems the more attitude person has - the higher is position. Can't wait to leave this unpleasant company with its horrible service.
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ID
#1033197 Review #1033197 is a subjective opinion of poster.
Service
Gosmart Mobile Mobile Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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