Resolved
Pauline S Xgh

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Resolved: Cannot supply vehicle but will not cancel pending money in PayPal

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I booked a car twice but an error came up at the checkout and was told to rebook. The third time I went to book there was no car.

In didnt cancel, they did because they didnt have a vehicle available. Then I discovered that twice money had been taken out and was pending in PayPal. In phoned GoSee and was told they would authorise a refund. Then someone actually phoned me back ( from the Philippines ), and said it was up to the bank on how long the refund would take.

This is not true.

I have had contact with PayPal who state that the company needs to cancel the order, otherwise I have to wait 30 days for PayPal to automatically refund it. Thats 30 days I dont have my money.

PayPal also contacted GoSee and asked them to cancel the order, but they have not responded.

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Loss:
$1100

Preferred solution: Full refund

User's recommendation: Don’t use GoSee

Elizabeth A Uwv

Cancel

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They took nearly 309 for insurance that didn't even cover the car I hired .the hire company wanted another 1000 and I couldn't afford it forcing me to cancel my holiday and upset my 3 kids and grandkids

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Loss:
$309
Pros:
  • Non
Cons:
  • No refund

Preferred solution: Full refund

Anonymous
map-marker Brisbane, Queensland

Cancel

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I thought this insurance covered the cat hire wasn't expecting another 1000 so had to cancel couldn't afford it

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Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Vacation Rentals: Refund, Cancellation and Safety Tips

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How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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