Anonymous
map-marker Indianapolis, Indiana

Info on plate carrying rucksack and next step up

I didn't get an answer on the difference between the 3.0 and 4.0 rucksacks. Figured it out myself...

the former is only a plate carrier, while the latter carrier can carry other things, also.

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Bill S Zxc

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Verified Reviewer
| map-marker Charlotte, North Carolina

M-22 Rucksack Fix.

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I purchased an original M-22. It had a design flaw, G-Hooks, instead of buckles on front.

Called to get an update on my ruck.

Was told that they didn't offer this service.

Saw another customer on Insta, who sent his ruck in and had the same work done that I wanted.

They actually do this work. Why not for me?

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User's recommendation: BEWARE. Product quality is not what it was and Customer Service is a shadow of what it was.

Bill S Zxc

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Verified Reviewer
| map-marker Charlotte, North Carolina

M-22 Ruck, G-Hook Design Flaw.

***

I called Customer Service twice. No human, just a recorded message. Could not leave a message bc the mailbox was full.

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User's recommendation: Beware. Goruck had the best Customer Service, anywhere, not too long ago. Now, Goruck sells first edition rucks, M22 w/ design flaw, then, a year later updates it to a M23, which fixes the design flaw. But, doesn't offer an update to those long time customers who bought the first edition. You can't get anyone on the phone, they restrict repairs and don't offer a fix to the old customer base. I guess they couldn't scale that original Customer Service, now, that the million$ are here. Too bad. They used to be great. Really great.

Anonymous
map-marker Port Arthur, Texas

I was not able to talk to anyone

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No one answered my call. Terrible service.

Call me please .. ???!!!?!?!?!?!?!?!?!?!..,???!!!???!!!??

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Audie A Pwf

Product help

No Customer service. Phone number doesnt work. Website is confusing to navigate.

I wish the products were in stock

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Preferred solution: Phone call

User's recommendation: Skip em

Jess C Ayi

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Verified Reviewer
| map-marker Knoxville, Tennessee

Question about product

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Asking if GoRuck would help with my posture. No one answered me.

Website is confusing. Maybe the product is only for four Marines. No phone number. My daughter bought one and it rubs her arms.

I was willing to give it a try but not before I asked some questions. This definitely isnt cheap.

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User's recommendation: I don’t know what to suggest. Limited information about product.

Douglas P Zjl

Find out about availability of other products

*** I want to speak to some one I just spent over 1,000 and want to spend more just want to ask some questions to a human

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Pros:
  • I like the product
Cons:
  • No one to speak too

Preferred solution: A phone call to answer my questions

Jim G Mvd

IPhone already registered my request and did not get the mailbox was

I am 70 years old and have lower back problems. But, I can carry a pack if the weight is distributed on my hips do you have a Goe rock belt that I could add or subtract weight from?

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Preferred solution: Wondering if you have a rock belt as an alternative for those who have lower back problems

User's recommendation: Please get back to me if you have any suggestions thank you, Jim Glasgow

Bo C Ouh

Question about event

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No one ever got back to me. The phone # doesn't work. I'm trying to get understanding about a specific event.

Bo Cunningham

716.444.1304

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Pros:
  • Awesome company love it
Cons:
  • Customer service

Preferred solution: Information

Anonymous
map-marker Columbus, Ohio

Question about smaller weigjts

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Well, there was NO interaction. The answering system basically hung up on me.

Our daughter bought this backpack with 25lb weight for me for my 67th birthday .

She was very excited about it. So I dont feel I can tell her that it just wont work for me. I am 5 1/2 & weigh 112 lbs. A 25 lb weight is too much for me.!I would only use a 6 lb weight.

If a smaller weight is not possible, is there something that I can exchange it for. Really dont want to waste her money.

Thanks.

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User's recommendation: I really could not fairly answer questions asked. There was NO receipt in bag or box.It was purchased by Trisha Burns. I have had NO interaction with company.

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