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Gordon Ramsay

Gordon Ramsay Reviews

www.gordonramsay.com
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Gordon Ramsay Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Gordon Ramsay has a 1.9 star rating from 6 customer reviews. Consumers are mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive.

Key Takeaways for Future Customers

  • Check recent Gordon Ramsay reviews before booking to confirm consistent quality.
  • Verify your bill and watch for billing errors at restaurants.
  • Expect mixed experiences; customer service response can be slow on refunds and exchanges.

Negative Feedback / Risk Areas

  • Frequent customer complaints about overcharges and double billing.
  • Poor customer service responsiveness and delays with refunds and exchanges.
  • Inconsistent food quality between locations and issues with promoted products.

Positive Feedback

Amazing food reported by some reviewers, standout dishes like beef wellington, and occasional quick resolutions for vouchers or bookings.

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Media from reviews

Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal…
Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 2Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 3Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 4Gordon Ramsay - Hexclad ScamGordon Ramsay - Hexclad Scam - Image 2Gordon Ramsay - Hexclad Scam - Image 3
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Show reviews that mention
kitchen sick people greetings sebastiaan family staff issue amount manager tahoe credit
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Anonymous
map-marker Apeldoorn, Gelderland

Would like to contact Gordon ramsay, and to show him our cooking in a home for older and sick people in the Netherlands, best greetings Sebastiaan

Would be a dream to sho2 Gordon ramsay the way we cook in a home for older and sick people, and there gasts. I would love to show him ye dutch kitchen and maybe to learn more from him. Best and warm greetings Sebastiaan ter Maten

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Keishia Brw
map-marker Dallas, Texas

The Tahoe Hells Kitchen charged me twice for my family meal…

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Overcharged and billed twice on the card.
  • - The staff promised a fix, but a full charge appeared again; totals were 344.48 and 749.48.
Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal…
Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 2
Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 3
Gordon Ramsay - The Tahoe Hells Kitchen charged me twice for my family meal… - Image 4

Staff over charged me , and I noticed this on my credit card/bank account, so I called the restaurant ( Tahoe HK), and the manager said he would fix the problem/charges. This morning I noticed that the charge was fixed, but then they also charged me for the full amount twice.

Charles Clark

209-484-****

The total should have been$344.48. And some change, now the restaurant has charged me $405.48 in addition to fixing the issue ( so now Im paying over $749.48 )for a meal

CharlesClark1028@***.com

User's recommendation: The food was absolutely amazing, but do not go to this restaurant unless you’re okay with being Ripped Off…

View full review
Mahin D Dsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Being over charged for two meals

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Used a £50 voucher and paid £9 at booking.
  • - Spring set menu is £24.50 per head.
  • - Charged £59 instead of £49; seeking £10 refund.

We went to Bar and Grill in Mayfair on May 8th 2024. We had redeemed a gift voucher for £50.00 and also had paid another £9.00 when booked for restaurant.

we were offered spring set menu which was £24.50 per head.

we also had a bottle of still water

However we were charged £59.00 for the meal instead of £49.00

Unfortunately I did not pay much attention when I paid the bill Which was £16.61 for the water and service charge { I had a guest with me and did not want to cause embarrassment}

I believe as a matter of principle I should be refunded The £10.00 extra which was over charged.

Your prompt reply is appreciated

Thank you

Loss:
$15
Pros:
  • Portions of food are reasonable
Cons:
  • Not a friendly place

Preferred solution: Price reduction

User's recommendation: Please double check your bill

View full review
Avi I Xrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hexclad Scam

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Ad said packaging error; $7.95 shipping for Hexclad.
  • - I was told I entered a raffle and charged $169.
  • - I want a refund or the promised product.
Gordon Ramsay - Hexclad Scam
Gordon Ramsay - Hexclad Scam - Image 2
Gordon Ramsay - Hexclad Scam - Image 3

To whom this may concern,

On 1/1/24 I came across an ad that stated "due to a packaging error, there is a need to sell the Hexclad brand of cookware at only the rate for shipping". So I clicked on the deal and a message appeared on the screen congratulating me and advising that I was a "winner" and that I qualify to receive the Hexclad cookware set as long as I cover the cost of shipping which according to the site was $7.95 US.

I applied my credit card and was given a confirmation code and a message advising that the item would be shipped to me immediately. After several attempts to reach customer service, I was able to get through to Dabit or Davet today. He told me that the $7.95US I paid was to enroll me into raffle to see if I qualify for a tool set, another item, and the cookware set. I advised him, that is not what the message said.

I don't need a tool set. I need cookware and that's what I paid for. He then said that my entrance into the raffle is denied because your company tried to charge my card again for an additional $169.00US. I never signed up for any additions charges.

I then asked if I was scammed, cause at this point he's now telling me I can't get my $7.95US back. He says it's n not a scam but all he can do is delete my account so that my card isn't charged any further.

I feel this is unfair. I was never told anything about entering a raffle, I have the messages saying the item will be shipped. I know you probably don't care about the lowly people who have nothing since you've made it a business to steal.

But I would really like for someone to make good on this either by returning money or sending the product promised.

I attached images to the email sent to gadgetgiveaways.co.com but it came back undeliverable. So I'm exhausting my options.

Loss:
$8

Preferred solution: Deliver product or service ordered

View full review
3 comments
Guest

You fell for a scam to get your bank info.

Guest
reply icon Replying to comment of Guest-2469381

Very possible, but I used an account that isn't linked to my banking info. They used Gordon's likeness, voice, imagery, etc.

So even if it is a scam, the consumers will see this ad and think they're getting a quality product for a deal.

Those do exist. I'm just trying to route my grievance through the necessary channels to try to find a resolution.

Guest
reply icon Replying to comment of Guest-2469618

Using his likeness and a real product is part of the scam. They are stealing your money. You need to be looking/investigating whatever this gadget giveaways site is.

View more comments (2)
mark f Gps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coquitlam, British Columbia

Restaurant experience

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Sasha offered seating after a cancellation.
  • - Erin was very nice.
  • - Salads were out.
  • - Backyard burger was okay; fries were good.
Gordon Ramsay - Restaurant experience

My wife and I had dinner at the new restaurant in Coquitlam B.C. on December 18, for our 55th anniversary.

We arrived between 6:30 and 7:00, but with no reservation. We were told we could have dinner in the bar area, which we were going to do later, but as we were walking away, the manager (Sasha) chased us down to let us know that a cancellation had come in, and she'd love to seat us. That was very nice. Also, our server ( Erin, I believe) was very nice.

Now for the meal itself.

To start, we ordered a Caesar salad. The server came back a couple of minutes later, to inform us that they were out of romaine lettuce. We then ordered a green salad. Again, the server came back to say they were out of lettuce.

We ended up ordering the hummus and veggie plate as an appetizer, which didn't arrive until we received our order, which was the backyard burger, which we shared. The burger was o.k. at best, and the fries were good. We also noticed while we were waiting for our meal, that a group that came in after us, received their meals before us.

A nice touch, which I have to mention, was the complimentary milkshake that we received because of our anniversary. It was very tasty.

Pros:
  • Nice atmosphere
Cons:
  • Pricey
View full review
Dawn M Qih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissapointment

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Bought Slow Roasted Beef from the frozen aisle.
  • - I was disappointed by the taste; I won't buy his food.
  • - Fatty chunks and watery potatoes ruined the meal.
Updated by user Jan 26, 2024

He and his company seem to be completely useless in responding, so I don’t have anything further to say at this point

Updated by user Jan 15, 2024

After putting through my complaint to Mr. Ramsey, they decided not to address it at all, and disregarded my email.

So this is the kind of human being you deal with, with the name of Gordon. The arrogant hostile South we see on TV is apparently his real personality.

Very sad. I would never deal with this company restaurant or frozen product ever again I suggest you do the same.

Original review Jan 11, 2024
From what I understand, Mr. Ramsey will probably tell me to F Off, but I'll let my thoughts be known regardless.
This man of such integrity expecting the same from others sure drops the ball when it comes to the food he puts out in grocery stores.
In a pinch, and I mean a pinch, I bought his Slow Roasted Beef from the frozen isle.

I came home very excited to have a quick meal and wallah, out of the microwave came the aroma of deliciousness only to be beyond disappointed in the taste and texture. I could barely eat half the meat because it was literally chucks of fat and the potatoes tasted watery inside.

YUCK!
I suggest in the future he actually do quality control on his product. He should be embarrassed as I am sure this product is on shelves in freezer all over the Country.
We (everyone I know and who they know and so on) will never eat his food again, nor go to one of his restaurants as his lack of depth to understand his food sucks is moot to him.
Loss:
$17
Cons:
  • Appears no concern for customer issues
  • Fails to reach parties back with issues

Preferred solution: Full refund

User's recommendation: Do not buy his product. Period. I have nothing more to say.

View full review
Scott Z Rzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Your site sucks. sent me a code that doesn’t work then i waited for five mitthen 10 minutes for anoy ode and got nothing. waste of time!!

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Updated by user Sep 26, 2023

Nothing. Gordon Ramsay made a commercial for Hexclad pots and pans claiming that there was an overstock due to packaging issues.

The cost of the set was to be $9.95 for shipping. I ended up getting ripped off for $270 from this BS commerce company that had nothing for sale on their website.

I didnt even recieve the pots and pans. And my bank would not honor my fraud claim.

Original review Aug 26, 2023

make your site easier and faster i wasted 20 minutes and didnt get a code and didnt get my issue resolved another diss appointment!

Loss:
$270
Pros:
  • Great chef love recipes
Cons:
  • His hexclad pots and pans promoting

Preferred solution: Full refund

View full review
TJ B Rin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Extreme Poor Visit - Hell's Kitchen Southern California : Harrah's

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Awful visit at Harrah's on Dec 27; dog near me appeared not to be a service dog.
  • - Steak $85 was tough; mac & cheese $15 was poor; service dreadful.

I had an awful visit to the new location in Harrah's on Dec 27th. What a trainwreck!

This included allergic reaction to a couple holding a dog nearby (which appeared not to be a service dog thereby being against 2014 CA Law), a tough $85 wagyu steak, awful mac & cheese (at $15), dreadful service (whereby I nearly walked which probably I should have).

I have reached out to both UK and US support sites and no response. Not great.

Anyone care to respond?

Loss:
$200
Pros:
  • Business
  • Well knowledgable in food
Cons:
  • Fails to reach parties back with issues
  • Does not deliver on promoted food
  • Quality did not match to what is advertised hyped

Preferred solution: Compensation for the allergic reaction Apology Full Refund Potential an complimentary invite back

User's recommendation: Proceed With Caution.

View full review
Anonymous
map-marker Washington, District Of Columbia

Terrible service and food

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AI Highlights
  • - Baltimore had overcooked shrimp and cold food, and sticky toffee pudding was the best part; Las Vegas had the best food but a different experience.

We dine at Gordon Ramsay Steakhouse in Baltimore md at horseshoe casino on Thanksgiving day steaks where over cooked shrimp was over cooked and food came out cold ,the best thing was the dessert sticky toffee pudding. And Appetizers. We dined at the steakhouse in Las Vegas it was the best food that I have ever had and I was thinking that this would be the same experience totally different

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Ben B Lvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Really fast response and resolution

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Gift voucher extension for availability was processed within the hour.
  • - They enjoy visiting a GR restaurant and look forward to returning.

We had a gift voucher for a meal experience which we had not yet used so asked if we could extend to account for our availability and it was processed within the hour. Really happy with that as we love visiting a GR restaurant and we're very much looking forward to coming back :D

Pros:
  • Amazing food and the best beef wellington we have had

Preferred solution: Changed date on voucher

View full review

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