Gordon Chevrolet Reviews

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I purchased a set of Hancock tires from the dealership told at the time they would meet or beat any price quote I may have. I was told that the tires would be a quiet riding tire this was not true my tires are 265-**-** lots of road noise and the road hazard warranty...
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ID
#3002962 Review #3002962 is a subjective opinion of poster.
Pros
  • People are very nice
Cons
  • Customer service

Selling cars with bad engines

i got my 2015 chevy cruize may 15, 2017. As of july 31st my engine coil is bad need spark plugs, engine serviced etc.... Only thing being covered by my warranty is the engine coil and the total job will be almost $600. Now i have 2 warrantys and you mean to tell me that nothing else is covered. That whole dealship is a joke. There was never and antenna on my car and when i asked i was told i had to pay for 1. They are the worse ever. I will never go back there ever again
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ID
#1083663 Review #1083663 is a subjective opinion of poster.
Product
2015 Chevrolet Cruze Car
Reason of review
Warranty issue

They Damage your car so you can get it fix there or BUY a CAR there!

What can I say about this place...I went there for a special on oil and tire rotation and came out with a damage car so broken that I am afraid to drive it and NOW I'm force to buy a car...because my car is not safe to drive..... You see that was their plan to damage my car so I can come back for expensive repairs or buy a car.....Well it back fired....I will NEver BUY a Chevy nor buy a car from them or even COME BACK They said I needed breaks....I took it to several places and ALL said I did not need breaks....... My car is so damage from them..I am force Now to get a another car... Oh...I forgot...I call the headquarters and they asked me to bring the car in...are you kidding....they are ot going to ADMIT or any wrong doings.... Please watch your back at this place!
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ID
#908082 Review #908082 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Gordon Chevrolet Car Repair
Cons
  • What the machanics did to my car
Reason of review
damage cars for profits
Loss
$10000
Preferred solution
will discuss
New Reviewer

Worst Customer Service Ever!

Worst Customer service ever from the Sales Dept to the Service Dept. I have had nothing but issues with this dealership since day one. I should have NEVER bought a vehicle from these people. Today, I brought my vehicle in because GM issued a recall on the AC wire harness for my H3 hummer. Now, just 2 months ago I replaced this part because it melted and the AC would not blow, which is why they put out the recall in the first place. Well, when I got the recall letter from GM I called Gordon's to verify if the part they sold me 2 months ago was the "old faulty part", and of course it was so I scheduled an appointment to have the new wire harness replaced. Well, in the recall letter GM provided a form for reimbursement in the event you already had to replace the part. Per the directions on the GM form it clearly states to bring in your receipts and paperwork to the dealer for "processing". Sounds simple right!? Wrong, Bryon the service rep told me that the service manager Skip said I need to fill-out the form and call the 1-800 number and GM will process my reimbursement. So while I am standing there I called GM (because this was different then what the form told me to do and I just knew I was going to get the run around) and spoke to the rep over the phone in which he told me to do exactly what I did and bring the paperwork into the dealership for processing. Now, the service rep sends me to speak to the Service Manager Skip and he proceeds to tell me that he refuses to process these recall request because GM never pays them. He told me that I need to deal with GM directly because "They have deep pockets and he used to work for GM and he knows how they are". So here I am I have GM rep on the phone still and he advises me to tell the service manager that this has been the process since 2013. Well Skip says he doesn't care he is not processing my paperwork. I said to Skip as the customer why am I getting the run around because YOU don't like the policy/process between the dealership and the manufacturer. I said I am your customer and you are going to lose me over $65?? Skip replies, well the customer isn't always right and you can take this to another dealership. I said this is the GM dealership where I bought my vehicle and get my service done and you are telling me I need to take it somewhere else. Then in an effort to try and correct me about calling it a GM dealership, Ship says this is a Chevrolet dealership. I said Oh really... who manufactures Chevrolet? Skip's reply GM. EXACTLY. This is the mentality from the management down that this dealership operates under…they just do NOT care about the customer at all, which is why I will never bring my vehicle back and do everything in my power to inform other consumers how poorly Gordon's Chevrolet treats their customers. Long story short do yourself a favor and avoid this dealership at all cost.
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ID
#820983 Review #820983 is a subjective opinion of poster.
Location
Lutz, Florida
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Gordon Chevrolet, Tampa Florida POOR Customer service!! Can't and won't repair my truck!

I have to say I have never been more displeased with a dealership than this one. NO customer service from the start. The condition at delivery of the vehicle was terrible, I found several damaged parts inside and out. These did get repaired but NONE of the service issues have been addressed after 6 trips to the dealer, 68 miles one way. Vibration at highway speeds, hard shifting, bed off center by about 3/8", paint defects, delayed shift into gear when cold. After the 6th trip they told me to take it to another dealer!!
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ID
#756568 Review #756568 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Service writer
Cons
  • Customer service during and after the sale
Reason of review
Poor customer service
Loss
$50000
Preferred solution
A truck with the same options and the 5.3L engine instead of the 6.2L , at no additional cost

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