Skip to content
  • Login
GoPure

GoPure

gopure.com
What is your customer experience with GoPure?

GoPure Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • GoPure has 2.7 star rating based on 6 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Customer service and products that are affordable and work, To be true to your word.
    Cons: Are hard to reach, That they get you wrapped up in this.

  • Recent recommendations regarding this business are as follows: "If you order be careful cuz they will put you on a subscription even if you don't order it and they'll keep taking money out of your account when you didn't order a subscription", "Customer service people, pick up the phone, please.", "Neck Cream is great and try the Dewy Serum it's amazing!".

View full overview ›
Show reviews that mention
order subscription cream customer service account customer service products neck business
Filter review
Sort by
Anonymous
map-marker Houston, Texas

Ff-up my order last week

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No response yet. Been waiting

Why its so difficult to ff-up?

No live representatives to talk to ! Very frustrating

View full review
Jennifer V Trz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delightful customer service and honest business

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is such a great company to buy from! The customer service is wonderful.

I accidentally forgot to cancel my subscription, and even though it was my mistake, they immediately took care of it for me. They truly go above and beyond for their customers. They have a very generous policy and great products.

On top of that, their products are amazing!

I absolutely love the Neck Cream, and the Dramatically Dewy Serum has done wonders for my skin. Highly recommend both the products and the company!

View full review
Pros:
  • Customer service and products that are affordable and work

Preferred solution: nothing, they were wonderful

User's recommendation: Neck Cream is great and try the Dewy Serum it's amazing!

Morene Gya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel whatever it is you have coming cancel it cuz I did not order it I reported it to my bank so you will not get any more payments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I did not order a subscription to go pure I ordered just two and you keep sending and taking money out of my account cancel this subscription cuz I did not order a subscription

View full review

User's recommendation: If you order be careful cuz they will put you on a subscription even if you don't order it and they'll keep taking money out of your account when you didn't order a subscription

1 comment
goPure Beauty

We’re so sorry for the trouble you’ve had with your subscription — we completely understand how frustrating that must feel. Please reach out to our support team at support@***.com, and we’ll take care of this for you right away. Just include your full name and email address used for the order so we can locate your account quickly and make sure your subscription is fully canceled.

Rosie N Bfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have to keep repeating myself to the auto machine It doesn’t understand what you’re saying. Also, why can’t I speak to a customer service person to regards my order? I don’t understand!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Id placed an order on October 04, 2025. I would like to know when the order is being delivered, please?

View full review

User's recommendation: Customer service people, pick up the phone, please.

Lenora B Qpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have not got a response on my cancellation this is the hardest thing to do. When all I want to do is get a Cancellation on this subscription that I w no idea how I was signed up for I just wanted to try the neck cream and here I am getting charged on my account almost monthly.

Please make it stop. Or I will call the Better Business Bureau this is ridiculous.

I need to talk to a person about this. Please

View full review
Loss:
$79
Cons:
  • That they get you wrapped up in this

Preferred solution: Full refund

Juanita J Ofp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order hasn't arrived

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered the GoPure cream and said it was going to be here between 9/17 and 9/22, and it still hasn't been delivered. Was this a scam?

View full review
Loss:
$71
Pros:
  • To be true to your word

Preferred solution: Price reduction

1 comment
Guest

We’re so sorry to hear your order hasn’t arrived yet! Please rest assured— goPure is absolutely not a scam.

Kindly send an email to support@***.com with your order details.

Our team will look into this right away and make sure you get your products as soon as possible. You can also reach us anytime through our social media pages if that’s easier for you!

DARLENE D Omh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great products and great customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Left a message and received call back within time stated. Addressed my issue immediately.

Great products and great customer service

View full review
Pamela G Pcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returns

What is your return policy for unopened products? I placed an order, but I'm doing research because you discontinued the vitamin C and A products.

View full review

Preferred solution: Full refund

Allison V Eok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need this subscriptioncancelled and i am getting the runaround

I need my subscription cacelled now. I try calling the number and i cant reach it!!!. Now as i type it in im still getting ghe runaround!!!

View full review
Loss:
$30
Cons:
  • Are hard to reach

Preferred solution: Full refund

Troye W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Charles, Louisiana

Charges on credit card did not authorize

It was deducted out of my account for October a cream that i did not get and I did not enter into a subscriptioon.

I can not return what I did not recieve and would like full refund for Oct and Nov.

Also I am not authorizing any further amount from my account.

As I told you I can not return what I did not recieve. Do not want a subscription and want all future withdraws to stop NOW.I I can

View full review
Loss:
$76

Preferred solution: Full refund

Anonymous
map-marker Oceanside, California

I want to return a product

I have received several jars of Tighten & Lift Cream which I didnt order! I didnt realize that I apparently had started a subscription!

View full review
1 comment
goPure Beauty

We absolutely understand that you would like to return your extra goPure products. Please feel free to initiate your return here - https://***/#/ To get started, enter your order number along with your email address or zip code.

From there, you will be guided through the return process, including selecting the items you wish to return. Once submitted, you’ll receive a prepaid shipping label by email within 24 hours.

We’ll process your refund once the post office has scanned the order and confirms it's on its way back to us. If you need further help, please send us an email at support@***.com

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article