New Reviewer

Check on order

When you call back..say who you are and the company! Could hardly hear her. Finally realized she said my shipment had been sent. I do love your products!
View full review
ID
#3787018 Review #3787018 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

I was over charged today for for power trio and l face mask on a special

I had gopure power trio on my cart l also ordered a face mask with postage it was 54.oo dollars you took $78.41 IM ON A PENSION IM NOT IMPRESSED THIS WAS MY TREAT AND U OVER CHARGED ME PLEASE RETURN MYONEY AS QUICK AS YOUTOOK IT OUT.
View full review
ID
#3612793 Review #3612793 is a subjective opinion of poster.
Location
Sydney, New South Wales
Loss
$23
Preferred solution
The money you o recharged me back I my account as quick as you took it out im on a budget I. A pensioner I'm not happy how can I trust to reorder again

Call to customer service

Called to have an item shipped quicker off my auto ship but sadly Im still waiting for the neck cream. Ive been out for a week. My auto ship already arrived and my neck cream went out before the auto ship. So a bit disappointed. Also I asked for my auto ship to go out early which had my neck cream but they shipped my neck cream alone so now Im paying shipping twice because they didnt understand my request.

User's recommendation: Call and confirm the request. I called, texted and tried to chat but no one was available.

View full review
ID
#3381560 Review #3381560 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

Complaint

I ordered the Neck and Chest cream but found it actually made the wrinkles on my neck deeper. Surprisingly I received another jar the next month and then another jar the month after that. I have been trying to get hold of them by phone, email and text to ask them to stop sending them and charging my account and how can I return the last shipment. All my tries to contact them have been ignored. What can I do?

User's recommendation: Don't set up monthly shipments with them because if you want to cancel them you can never get hold of them.

View full review
ID
#3350359 Review #3350359 is a subjective opinion of poster.
Loss
$50
Preferred solution
I would like them to stop monthly shipments of Neck and Chest cream and refund me my money

Poor Packaging and NO Response from Customer Service

I have purchase multiple product from GoPure over the past year or so. During that time I have had several issues with the packaging of multiple products. I emailed the company each time and received no response from customer service. I DO like their Eye Gel product, which really does smooth, hydrate and tighten the delicate under eye skin. The frustration caused by the latest incident with the Eye Gel dispense cap coming off as I tried to use it prompted my writing on this website. Other product packaging issues that I have experienced are: the dropper of the Firm and Lift serum did not work because it would not pull liquid into the tube: the plastic of the Vitamin C cleanser bottle is too hard to squeeze to release product: the airless delivery system in products like Pure Retinol and Vitamin C night creams wastes way too much product; I dont know who designs the packaging or tests it prior to release but it is poor. The worst issue: each time I have emailed the company, I get NO reply.

User's recommendation: BEWARE!

View full review
ID
#2291932 Review #2291932 is a subjective opinion of poster.
Location
Phoenixville, Pennsylvania
Product
Gopure Beauty Actives Firm And Lift Serum

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article