Update by user Mar 23, 2021
This is NOT resolved. I was asked to contact customer service and was told this would be made right but nothing ever happened.
Original review posted by user Feb 21, 2021
I just got off the phone with a girl who was very rude and hateful. She was nice at first. I had a very late order delivered to me several days ago. I called about it and I had the nicest customer service person ever. She gave me a $25 credit. I went to use it this evening, and it was only $7. I called Customer Service because it wasn't showing up in my account. In the beginning, I was speaking with this girl that was very nice UNTIL I called her out about the $25 credit I was given. She had listened to the phone call. It is right there in the phone call where you can hear the girl gave me a $25 credit. This girl got snippy with me. I got hateful right back. She threatened something about me being unprofessional (I don't work there) so that was silly. I told her she needed to clean her ears out better because I know what was said on that call where the girl gave me $25. I ended up hanging up on her. A customer should not have to deal with someone like that. Earlier on the call, she was trying to get around that $25 credit. I did get a text and I am going to retrieve it from my account if possible. Good thing I keep all my messages. I order from this company frequently. If this was my company I would never allow any customer to be treated as I was. Please copy and paste this on any feedback site about this company. There is other competition out there that will gladly take my money and if there is a problem most companies stand behind their word. Do yourself a favor and order from somewhere else. I would hate for anyone else to deal with what I just dealt with. I know what credit I was told because it honestly surprised me. I had fixed dinner and waited over two hours for that delivery. I ordered something to go with dinner. Taking over 2 hours is ridiculous. Supposedly there was bad weather. It wasn't that bad because my 80-year-old mother and been out driving that evening. I wish companies taught their employees better customer service because this girl shouldn't have a job after talking to me the way she did. This is definitely not a stand-up company. I will be sharing this review everywhere possible.
User's recommendation: Do not waste your money with this service.