map-marker Galveston, Texas

Needs new insurance

Windstorm can't find a certificate of compliance for the roof work that was done in 2010. Apparently they didn't report the roof being done and I am going through too much to get a certificate for the roof and I need new insurance by March 15th because Windstorm won't renew my coverage.
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Natalie W Soe

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Verified Reviewer

The Worse Experience of my Life

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Original review Feb 03, 2024
Kevin White was the adjuster did not cover my rental car, he had me pay for the towing and the impounding of my stolen vehicle. I asked for the theft document, never sent to me. I called goosehead well over 5 times and emailed them about theft documents and asked multiple times for corp orates information and he never gave me that information. I finally have corp orates contact information.They absolutely do not care about you or anyone else.
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  • Theres no pros with this company
  • Do not use them
  • Horrible service
  • Will be sueing

Preferred solution: cancel my policy, none of my insurance claims was ever paid for

User's recommendation: do not get this insurance


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Verified Reviewer
| map-marker Rockledge, Florida

The companies agent RYAN R ALTENHOF does not respond to phone or email so I can change my policy

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I got a quote last year, 2022, from RYAN R ALTENHOF, GOOSEHEAD INSURANCE AGENCY LLC. it was great that he quoted me three different rates for Cypress insurance.I thought, wow, this guy gives you choices, and I picked the top-tier rate that had a hurricane deductible of 1%.

The total homeowner's policy was $2962.00 for the year. This year I never received any new policy renewal paperwork from Cypress Insurance or RYAN R ALTENHOF., I found out from my mortgage company because they paid Cypress insurance from my escrow account, that my new policy for this year, 2023, was $4613.00, an increase of over 50% (I have never had any claims on my house), that I was not aware of until my mortgage company notified me of the escrow payout. I called and emailed several times the broker RYAN ALTENHHOF, GOOSEHEAD INSURANCE AGENCY LLC, and to no avail. he never responded back; he ghosted me, so I called Gooseheads corporate office and told them about my situation, and they said that they would have the broker RYAN R ALTENHOF, shop new insurance quotes for me, and get back to me.

It has been two weeks since my initial call to RYAN R ALTENHOF. GOOSEHEAD INSURANCE AGENCY LLC, and I still have not received any calls or emails or new quotes. Now my 2022 homeowner's insurance is expiring today, and I will have to cancel Cypress insurance and go with a new broker and insurance company. It's just a big pain considering when all this started I had two weeks until the new policy was due.

These insurance brokers just want the highest commission they can get, but I know that RYAN R ALTENHOF will have one chargeback from me.

I will not do any business ever again with RYAN R ALTENHOF. or GOOSEHEAD INSURANCE AGENCY LLC

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  • Give you three different quotes
  • Never call you back to make changes to your policy

Preferred solution: Full refund

User's recommendation: Stay away from this company

Therese Yiq
map-marker Steubenville, Ohio

File a complaint

I switched to good head insurance in 2021 after being with Nationwide Insurance for over 40 years. The agent claimed he could give me a better rate while maintaining the EXACT same coverage.

In August of this year I lost my engagement ring which I received in 1981 and had been covered on my homeowners policy for 40 years. When we contacted our agent he replied by saying that the ring was never added to the policy. His words were I have a note here about the ring but it was never followed up. To our disbelief that was the end of it.

Claim denied. That was it!!! The agent is the person who never followed up and we were punished. Id like to file a formal complaint against this agent and company.

Policy #OK723****. Claim #05467****

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User's recommendation: FO NOT DEAL WITH THIS AGENCY

map-marker Philadelphia, Pennsylvania

Auto policy

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I ended the call after a recording started playing So I never spoke with a Goosehead agent. I have been trying to speak to ANYONE but no luck!
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User's recommendation: Research the agent BEFORE signing

Robert A Pjz
map-marker Orlando, Florida

Longer than usual wait times.

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I have a client that insists on using this company for his many properties that he owns. I have to deal with them, and we are never able to get someone on the line in less than four hours. What horrible customer service!
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Preferred solution: Hire more people to handle the calls!

User's recommendation: Don't use this company!

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

Insurance claims, insurance fraud & why you might need a public adjuster. Watch our video interview with Vince Perri, CEO of Commercial Claims Show, get expert tips on how to file insurance claims and get the settlement.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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