Goosehead Insurance
Goosehead Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goosehead Insurance has 1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Give you three different quotes, Theres no pros with this company.
Cons: Do not use them, Horrible service, Never call you back to make changes to your policy.Recent recommendations regarding this business are as follows: "Advise if increase and recommend solution, I.e. shop for more efficient policy", "do not get this insurance", "FO NOT DEAL WITH THIS AGENCY", "Stay away from this company", "Research the agent BEFORE signing".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goosehead Insurance has 1.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Give you three different quotes, Theres no pros with this company.
Cons: Do not use them, Horrible service, Never call you back to make changes to your policy.Recent recommendations regarding this business are as follows: "Advise if increase and recommend solution, I.e. shop for more efficient policy", "do not get this insurance", "FO NOT DEAL WITH THIS AGENCY", "Stay away from this company", "Research the agent BEFORE signing".
Review authors value the most Billing Practices and Insurance Plans Acceptance. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
San Leandro, California
To get documents
Mortgage increased by $800 per month, without notice. As it turns out due to travelers insurance increasing from ~$ 2500 to over $6000. I had no notice to adress before it affected my mortgage.
User's recommendation: Advise if increase and recommend solution, I.e. shop for more efficient policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe Worse Experience of my Life
Kevin White was the adjuster did not cover my rental car, he had me pay for the towing and the impounding of my stolen vehicle. I asked for the theft document, never sent to me.
I called goosehead well over 5 times and emailed them about theft documents and asked multiple times for corp orates information and he never gave me that information. I finally have corp orates contact information.They absolutely do not care about you or anyone else.
- Theres no pros with this company
- Horrible service
- Do not use them
- Will be sueing
Preferred solution: cancel my policy, none of my insurance claims was ever paid for
User's recommendation: do not get this insurance
Galveston, Texas
Needs new insurance
Windstorm can't find a certificate of compliance for the roof work that was done in 2010. Apparently they didn't report the roof being done and I am going through too much to get a certificate for the roof and I need new insurance by March 15th because Windstorm won't renew my coverage.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockledge, Florida
The companies agent RYAN R ALTENHOF does not respond to phone or email so I can change my policy
I got a quote last year, 2022, from RYAN R ALTENHOF, GOOSEHEAD INSURANCE AGENCY LLC. it was great that he quoted me three different rates for Cypress insurance.I thought, wow, this guy gives you choices, and I picked the top-tier rate that had a hurricane deductible of 1%.
The total homeowner's policy was $2962.00 for the year. This year I never received any new policy renewal paperwork from Cypress Insurance or RYAN R ALTENHOF., I found out from my mortgage company because they paid Cypress insurance from my escrow account, that my new policy for this year, 2023, was $4613.00, an increase of over 50% (I have never had any claims on my house), that I was not aware of until my mortgage company notified me of the escrow payout. I called and emailed several times the broker RYAN ALTENHHOF, GOOSEHEAD INSURANCE AGENCY LLC, and to no avail. he never responded back; he ghosted me, so I called Gooseheads corporate office and told them about my situation, and they said that they would have the broker RYAN R ALTENHOF, shop new insurance quotes for me, and get back to me.
It has been two weeks since my initial call to RYAN R ALTENHOF. GOOSEHEAD INSURANCE AGENCY LLC, and I still have not received any calls or emails or new quotes. Now my 2022 homeowner's insurance is expiring today, and I will have to cancel Cypress insurance and go with a new broker and insurance company. It's just a big pain considering when all this started I had two weeks until the new policy was due.
These insurance brokers just want the highest commission they can get, but I know that RYAN R ALTENHOF will have one chargeback from me.
I will not do any business ever again with RYAN R ALTENHOF. or GOOSEHEAD INSURANCE AGENCY LLC
- Give you three different quotes
- Never call you back to make changes to your policy
Preferred solution: Full refund
User's recommendation: Stay away from this company
File a complaint
I switched to good head insurance in 2021 after being with Nationwide Insurance for over 40 years. The agent claimed he could give me a better rate while maintaining the EXACT same coverage.
In August of this year I lost my engagement ring which I received in 1981 and had been covered on my homeowners policy for 40 years. When we contacted our agent he replied by saying that the ring was never added to the policy. His words were I have a note here about the ring but it was never followed up. To our disbelief that was the end of it.
Claim denied. That was it!!! The agent is the person who never followed up and we were punished. Id like to file a formal complaint against this agent and company.
Policy #OK723****. Claim #05467****
User's recommendation: FO NOT DEAL WITH THIS AGENCY
Philadelphia, Pennsylvania
Auto policy
I ended the call after a recording started playing So I never spoke with a Goosehead agent. I have been trying to speak to ANYONE but no luck!
User's recommendation: Research the agent BEFORE signing
Longer than usual wait times.
I have a client that insists on using this company for his many properties that he owns. I have to deal with them, and we are never able to get someone on the line in less than four hours. What horrible customer service!
Preferred solution: Hire more people to handle the calls!
User's recommendation: Don't use this company!
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