Priscilla C Afr

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Verified Reviewer
| map-marker Naples, Florida

Price changing bad attitude of store managers

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I went to store on Tamiami Trail Naples Florida the $1.49 tags for Sunday and Monday was blue. I went to pay for a dress blue tag it rang up 50% instead cashier got store manager she said no it was yellow price I showed her it was blue tag she pulled it out of my hand and said NO. I took pictures the plastic tag was intact.
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Pros:
  • Sunday monday color tag prices
Cons:
  • Customer service very poor

Preferred solution: The dress that was blue tag at the Sunday price for $1.49 I showed up waited for store to open I am familiar with the process

User's recommendation: Post on social media stop shopping Goiodwill they are frauds . Managers are rude disrespectful. I called SW Florida office left message for Jerry no response.

2 comments
Hadlie Qxm

You took a picture of the tag. Were is it?

Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of Southwest Florida, Inc.

5100 Tice St. Fort Myers, FL 33905 (2**) **5-2106 http://***

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Anonymous
map-marker Rutland, Vermont

People are awful rude that work here????

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Hi, I live in Rutland city and I just wanted to make a complaint about the employees that work for that company in Rutland every time me and my mother go in that place theyre very snarky and theyre rude and they have a personality like a rattlesnake they dont for some reason like their job so they think that they have to blame it on the customers and be rude to them. Everything for this company is donated and given to them, and they charge twice as much as it would be for a new clothing item And every time I tried to say something to the manager at the store shes always sticking up for her employees.

Theres quite a few young girls there that are very extremely rude to my mother, which is an elderly woman and theyre always rude about when you ask about discounts, they act like nobodys entitled to it And I really think that this place should be cleaned out because I know quite a few people that are refusing to go there because people are so disgustingly rude. Please do something about it so me and my mother can continue shopping in there and theyre even rude to children to the point where Im not gonna put my business in there anymore , I dont feel the need that I should have to go in there and be treated like dog *** . Do something about it . Its not legal or right.

Its like they dont really want to bring business in.

The head honcho needs to go over there and straighten everybody else supposed to be about the customers if they dont like their job, then they should probably go find another one. Dont blame it on the customers are used to shop here probably four or five times a week now Im lucky if I go in there once a month because theyre that awful.

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2 comments
Hadlie Qxm

I am glad the manager is sticking up for the employees. Also remember NO is NOT the SAME as RUDE. It is NOt illegal to be rude to someone.

Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of the Berkshires and Southern Vermont, Inc.

158 Tyler St. Pittsfield, MA 01201 4****20061 http://***

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Anonymous
map-marker New Orleans, Louisiana

Compaint

I toldthe lady that worked at the Chalmette goodwill NOT to round up my purchase. When I looked at my receipt, it was rounded up.. So I went back in there to ask her why, (it's the principle) she went on to explain the amount Wrong, got calculator out... then she said they have a new system and they are trying to get used to it... OK... so your new System is rounding up everybody's money without their permission??? Hummmm .. How much EXTRA money is that and where is it going???.. yea thats a NO GO for me
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User's recommendation: check your receipts

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of Southeastern Louisiana, Inc. 3400 Tulane Avenue, Suite 1000 New Orleans, LA 70119 (5**) **6-2622 http://***/

Brandy C Mzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The manager harassing me,scudding me of sp pooptealing, calling the police on me,had a male friend/employee and the man started threatening to hit me and slap me then she band me for the store

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Original review Jul 25, 2023
The manager harasses me when I go in there shop she accuses me of stealing call flowing me round the store talking junk to me talking to other customers about me then the last time she had another male employee/friend approached me in the man started threatening me saying he was going to hit me to slap me beat me up embarrington store I've never stole anything from goodwill
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Preferred solution: I would like that manager to be fired and I would like the band to be lifted off of me so I can go back in the store and not be harassed I'm in there shopping

User's recommendation: Don't buy anything from thrre

Ellie Hjs
map-marker Hollister, California

Rudeness and advertising as you come in the color sake of the week when all of it has been pulled from the sales floor.

Goodwill - Rudeness and advertising as you come in the color sake of the week when all of it has...

In the Hollister CA store. Came in for the sale of the week ( Red tagged items) as I walked through the sales floor, me and 2 other ladies noticed that no red tag items wore left on the floor.

I asked an employee about it and She said that they had been pulled already! I said " Then why advertise it upfront? Her response" that's how we do it" I continued to comment about it with other customers ( that agreed with me) a couple of employees surrended me and said that id I didn't like it I should leave! The mod asked if there was a problem.

I asked her if there aren't anymore red tags on the floor, why announce it! To witch she responded " You are making a scene and instigating, you don't know how it works and that's how it works" I said I used to work for goodwill. To witch she responded, you are causing a scene. I said I was just asking and don't you think it's false advertising?

Get response You Need To leave. I did all the way to KSBW TV8.

Coming soon to your local News. Goodwill sale practice.

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Preferred solution: Apology

2 comments
Kevin Richards 11233

So basically you went the media, making an even bigger fool of yourself. You cause a scene you deserve rude treatment.

Try behaving your age. Things have changed since yo worked there.

Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. Goodwill Industries of Silicon Valley 1080 North 7th Street San Jose, CA 95112 408-998-5774 http://***

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Rosa V Oqu

Bad and irespecfull service

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Irrespetuoso me dijo q cambie los precios de la ropa le dije q vea las cámaras y no me quiso vender la ropa tenía verde etiqueta y no me la valió aun q le dije q cheek las cámaras es verdaderamente vergonzoso q agá eso yo vengo a comprar la ropa de descuento solamente
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Preferred solution: Apology

User's recommendation: No se

1 comment
Goodwill-Industries-Intl

Thank you for reaching out with your concerns. We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue.

To find your nearest local Goodwill location, please enter your address and/or zip code into the following link: https://***/locator/. If you still need further help, send us your zip code and we will get you pointed in the right direction.

Sherman Izi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Allen, Texas

Harassed and thrown out of Goodwill Allen TX store for no logical reason by a psychopath named carl

Harassed and thrown out of Goodwill Allen TX store for no logical reason by a psychopath named carl
Harassed and thrown out of Goodwill Allen TX store for no logical reason by a psychopath... - Image 2
Original review Mar 22, 2023

I was shopping, having a good day, I like to talk to people about what they wear, and where they get their clothes because I'm a nice, sociable and friendly person. Well Goodwill employee in Allen TX *** hates that.

I asked a girl where she got her dress because my cousin is looking for old 80s teacher dresses.

*** jumps on me and immediately says I was a "predator" and purposely harassing her, not true, I really just had a simple question. He also LIED and said other customers had complaints about me in the store. LIE.

He then continues to berate me in public just for asking someone a question. The girl herself said "the conversation we had a while ago was fine and you're ok", she said that right in front of him.

I said thank you for saying that to her. But he would not stop falsely accusing me of being a predator, harassing, etc. He also triggered my PTSD, I had to take extra anxiety medication yesterday, and I couldn't sleep all night. He's just a f monster, definetely suffers from Narcissitic Personality Disorder, borderline socio or psycho path.

He literally planned this attack on me, starred me down across the store like he wanted to assault me for talking to a girl whom I had no idea was his gf. He was also apparently kissing her or them in the store in Goodwill uniform, and in front of other customers as if he owned the place. And like all narcissists he got his flying monkey servant to make sure I left the store walk over to the doors, while I was talking to a sweet black lady named Letticia, she appologized and told me to contact Jermaine the store manager. Just so awful the experience, what a terrible horrible person.

Turns out the girl was his GF, and he bragged about that and having a wife too.

(Who the *** would marry someone who works cashier at goodwill suffers a low self-image.)

So he jumped on me barked at me and falsely accused me, then loudly told me to leave the store for no reason, it was f humiliating. I couldn't sleep last night, I was so beside myself, I'm emotionally distraught by what he did, just a horrible person working there

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Cons:
  • Hire common street trash

Preferred solution: Firing of the employee would be ok. And I lost sleep because he triggered my PTSD with his aggressive physical advances towards me.

User's recommendation: Stay away from *** lol, (and cleveland steamers! lol)

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of Dallas, Inc.

3020 N. Westmoreland Road Dallas, TX 75212 (214) 638-2800 http://***

Emrick Urp

I was sick didn't have no money coming in

I was sick I couldn't work no more I had file unemployment because I couldn't work at time been now I can my health is find but they say I not rehired
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1 comment
Goodwill-Industries-Intl

It would be best for you to contact your local Goodwill Headquarters, please enter the store's address and/or zip code into the following link: https://***/locator/. You can then access their website to get more information as well as the correct contacts to help you with your request. Make sure to not give out any sensitive information over email.

Mailey Vwp
map-marker Delhi, California

I don't like that you put price stickers on the books

Updated by user Sep 28, 2023

Putting stickers on books

Updated by user Sep 28, 2023

Putting stickers on books

Original review Sep 21, 2023
Do not put price stickers on books! It is not necessary..You can just put one price on the book shelf..Thank you
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1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of San Joaquin Valley, Inc. 4533 Alitalia Way Stockton, CA 95206 (2**) **6-2311 http://***

Prabin T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wahiawā, Hawaii

Missing order

Goodwill - Missing order

Waiting order still havent received 2 items icon yellow & black color motorcycle jacket & yellow with black leather jackets???

View full review
Loss:
$160
Pros:
  • Pricing
Cons:
  • Customer service very poor

Preferred solution: Deliver product or service ordered

1 comment
Goodwill-Industries-Intl

It sounds like you're contacting us about either the auction site, www.shopgoodwill.com or GoodwillFinds. We have included contact information for both below.

The shopgoodwill.com site is owned and operated by Goodwill Industries of Orange County (www.ocgoodwill.org/) for the benefit of the public and local Goodwill organizations across the U.S. and Canada. For assistance with your issue, please visit the shopgoodwill.com Help Center at www.shopgoodwill.com/Help or contact support@***.com. Please note that their customer support is provided through email only.

Customer Service Hours: Mon-Fri, 8am-4pm PT. When contacting Customer Service please be sure to include your Username, Item/Order number, or any other useful information. Thank you for reaching out to us. Please be advised that while we would love to assist you with your matter, our team does not have access to see listings or orders.

GoodwillFinds has a dedicated customer service team that helps with any questions and/or concerns you may have. We therefore invite you to reach out directly to them at CustomerService@***.com.

Shirley B Wqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Same scenario as before, there are no colored tags on Sunday for $.99

Each Sunday it is advertised as $.99 for certain colored tags, funny thing is, they pull all those tags before shoppers can find any of them. Managers will tell you that you may look in the pulled bins, but NOT TRUE, they ran my niece out of looking in those bins, Louisville KY, Dixie Hwy
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2 comments
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of Kentucky, Inc. 1325 South Fourth ST Louisville, KY 40208 (5**) **2-1700 http://***

Shirley B Wqg

this Goodwill Store, Dixie Highway, Louisville KY is not listed on the map, WHY????

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Joseph S Iot

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Verified Reviewer
| map-marker Brookland, Virginia

Was assaulted by an employee

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I was waiting in line for a long time. the lady in front was showing the cashier some photos on her phone. I started complaining then an employee told me to leave. as I was leaving he blocked my way and shoved me twice
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Preferred solution: I want to file a lawsuit

User's recommendation: stay away from the black employees. they come from the ghetto to work in nicer areas

2 comments
Hadlie Qxm

While you are right about black employees, you need to learn how to wait your turn and I am sure there is more to this story,

Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of the Valleys, Inc. 2502 Melrose Avenue, NW Roanoke, VA 24017 (5**) **1-0620 https://***

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Aleksandra K Gtv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Inappropriate employee behavior

Today me and my wife came to Goodwill at 258 Livingstone St., Brooklyn, NY 11201 to donate clothes, and decided to try a few items of clothing on. We went to the same fitting room, since my wife has a disability and wears a hand prosthetics, so she needs assistance why changing her clothes.

We explained this situation to the manager who opened the door for us with a key. However, after several minutes we heard a loud knocking at the door and a rude voice yelling at us that we are not allowed to try the clothes in the same room. We tried to explain, but the person didn't listen and continued yelling. I was naked at that moment, so my wife had to remove her prosthetic and come to the door to visibly demonstrate that she has a disability, so that the manager (it turned out to be a manager!!) believed her.

After this situation, after paying for the clothes, we asked for the manager to talk to us and apologize, they apologized in a very fake manner, but obviously didn't take our words seriously, and continued his bossy attitude.

This situation caused us a lot of distress, since supposedly, as Goodwill's website says, one of the company's goals is to "help support our programs that empower individuals with disabilities."

We don't want to punish this manager, but believe that he is in the state of distress and needs mental health support.

Moreover, we urge Goodwill to reconsider their fitting room policy to allow space for people with disabilities AND their personal assistants / relatives / friends to come together in the room to get assistance while changing clothes.

The stores' personnel needs to get training on how to communicate ethically and politely with people with disabilities. More broadly, the store needs to take care both of the material and mental state of people who work for it, so that they don't lash out on customers.

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Preferred solution: I indicated in my review what measures I expect from Goodwill regarding this matter.

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question.

Your feedback is greatly appreciated. NYC Main Office Goodwill Industries of Greater New York & Northern New Jersey, Inc.25 Elm Place, 3rd Floor, Brooklyn, NY 11201 info@***.org (718) 728-****

Reginia Byl

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Verified Reviewer
| map-marker Hayward, California

Complaint about manager

She was very rude and was unable to locate the items that were Purchased the day before she didnt care and said it wasnt there fault
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User's recommendation: Don’t deal with her she doesn’t care.

1 comment
Goodwill-Industries-Intl

We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.

We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated.

Goodwill Industries of San Francisco, San Mateo and Marin Counties, Inc. 750 Post Street San Francisco, CA 94109 (4**) **5-2100 http://***

David R Ncb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

In desperate need of a car

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Updated by user Jul 26, 2023

Don't know homeless basically now. Half to give up no one would help

Updated by user Jul 26, 2023

Begged for help all I needed was a car to continue school, nothing lost everything. Now I have nothing.

My dreams shattered. Thanks

Original review Jun 25, 2023
Hello my name is David Roark I'm in school full time about to get out and have no job or money it has been a real challenge to complete but by God's grace I will get it done I have no money or job and getting ready to completely starting my life all over again I have nothing as of now. Real soon I don't even know where I'm going to live after school but when I start working ill have no transportation to get to work.

Out of prison with nothing changed my life completely to the good and want to move forward in a positive way and do good. But it will be more than difficult if i don't get a car.

Seen sites saying they help but when click on them it really ruined my credit when go through all their steps hust to tell me no leaving me in even more trouble I don't know where eles to turn tried so many but no luck. Praying that there is something you can do im begging for some help to continue to build my life.
David Charles Roark
313-293-****
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Preferred solution: Donate a car I needed help

User's recommendation: Need a car desperately

1 comment
Goodwill-Industries-Intl

Thank you for your message. Goodwill is a network of more than 150 nonprofit member organizations that independently operate more than 650 local job and career centers across the U.S.

and offer online learning platforms like GCFGLobal.org for online learners.

More than 24 million people received support from the Goodwill in 2019, including job training, mentoring, career fairs, classes and job placement; and access to other assistance, such as child care and transportation. To find a job and career center nearest to you, search using our locator: https://***/locator/ If you need help locating your regional Goodwill headquarters or nearest job and career center, please respond with your zip code so we can send their info.

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