Goodwill
Reviews and Complaints
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Verified Reviewer | Naples, FloridaPrice changing bad attitude of store managers
- Sunday monday color tag prices
- Customer service very poor
Preferred solution: The dress that was blue tag at the Sunday price for $1.49 I showed up waited for store to open I am familiar with the process
User's recommendation: Post on social media stop shopping Goiodwill they are frauds . Managers are rude disrespectful. I called SW Florida office left message for Jerry no response.
People are awful rude that work here????
Hi, I live in Rutland city and I just wanted to make a complaint about the employees that work for that company in Rutland every time me and my mother go in that place theyre very snarky and theyre rude and they have a personality like a rattlesnake they dont for some reason like their job so they think that they have to blame it on the customers and be rude to them. Everything for this company is donated and given to them, and they charge twice as much as it would be for a new clothing item And every time I tried to say something to the manager at the store shes always sticking up for her employees.
Theres quite a few young girls there that are very extremely rude to my mother, which is an elderly woman and theyre always rude about when you ask about discounts, they act like nobodys entitled to it And I really think that this place should be cleaned out because I know quite a few people that are refusing to go there because people are so disgustingly rude. Please do something about it so me and my mother can continue shopping in there and theyre even rude to children to the point where Im not gonna put my business in there anymore , I dont feel the need that I should have to go in there and be treated like dog *** . Do something about it . Its not legal or right.
Its like they dont really want to bring business in.
The head honcho needs to go over there and straighten everybody else supposed to be about the customers if they dont like their job, then they should probably go find another one. Dont blame it on the customers are used to shop here probably four or five times a week now Im lucky if I go in there once a month because theyre that awful.
Compaint
User's recommendation: check your receipts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe manager harassing me,scudding me of sp pooptealing, calling the police on me,had a male friend/employee and the man started threatening to hit me and slap me then she band me for the store
Preferred solution: I would like that manager to be fired and I would like the band to be lifted off of me so I can go back in the store and not be harassed I'm in there shopping
User's recommendation: Don't buy anything from thrre
Rudeness and advertising as you come in the color sake of the week when all of it has been pulled from the sales floor.
In the Hollister CA store. Came in for the sale of the week ( Red tagged items) as I walked through the sales floor, me and 2 other ladies noticed that no red tag items wore left on the floor.
I asked an employee about it and She said that they had been pulled already! I said " Then why advertise it upfront? Her response" that's how we do it" I continued to comment about it with other customers ( that agreed with me) a couple of employees surrended me and said that id I didn't like it I should leave! The mod asked if there was a problem.
I asked her if there aren't anymore red tags on the floor, why announce it! To witch she responded " You are making a scene and instigating, you don't know how it works and that's how it works" I said I used to work for goodwill. To witch she responded, you are causing a scene. I said I was just asking and don't you think it's false advertising?
Get response You Need To leave. I did all the way to KSBW TV8.
Coming soon to your local News. Goodwill sale practice.
Preferred solution: Apology
Bad and irespecfull service
Preferred solution: Apology
User's recommendation: No se
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Verified Reviewer | Allen, TexasHarassed and thrown out of Goodwill Allen TX store for no logical reason by a psychopath named carl
I was shopping, having a good day, I like to talk to people about what they wear, and where they get their clothes because I'm a nice, sociable and friendly person. Well Goodwill employee in Allen TX *** hates that.
I asked a girl where she got her dress because my cousin is looking for old 80s teacher dresses.
*** jumps on me and immediately says I was a "predator" and purposely harassing her, not true, I really just had a simple question. He also LIED and said other customers had complaints about me in the store. LIE.
He then continues to berate me in public just for asking someone a question. The girl herself said "the conversation we had a while ago was fine and you're ok", she said that right in front of him.
I said thank you for saying that to her. But he would not stop falsely accusing me of being a predator, harassing, etc. He also triggered my PTSD, I had to take extra anxiety medication yesterday, and I couldn't sleep all night. He's just a f monster, definetely suffers from Narcissitic Personality Disorder, borderline socio or psycho path.
He literally planned this attack on me, starred me down across the store like he wanted to assault me for talking to a girl whom I had no idea was his gf. He was also apparently kissing her or them in the store in Goodwill uniform, and in front of other customers as if he owned the place. And like all narcissists he got his flying monkey servant to make sure I left the store walk over to the doors, while I was talking to a sweet black lady named Letticia, she appologized and told me to contact Jermaine the store manager. Just so awful the experience, what a terrible horrible person.
Turns out the girl was his GF, and he bragged about that and having a wife too.
(Who the *** would marry someone who works cashier at goodwill suffers a low self-image.)
So he jumped on me barked at me and falsely accused me, then loudly told me to leave the store for no reason, it was f humiliating. I couldn't sleep last night, I was so beside myself, I'm emotionally distraught by what he did, just a horrible person working there
- Hire common street trash
Preferred solution: Firing of the employee would be ok. And I lost sleep because he triggered my PTSD with his aggressive physical advances towards me.
User's recommendation: Stay away from *** lol, (and cleveland steamers! lol)
I was sick didn't have no money coming in
I don't like that you put price stickers on the books
Putting stickers on books
Putting stickers on books
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Wahiawā, HawaiiMissing order
Waiting order still havent received 2 items icon yellow & black color motorcycle jacket & yellow with black leather jackets???
- Pricing
- Customer service very poor
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckySame scenario as before, there are no colored tags on Sunday for $.99
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brookland, VirginiaWas assaulted by an employee
Preferred solution: I want to file a lawsuit
User's recommendation: stay away from the black employees. they come from the ghetto to work in nicer areas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkInappropriate employee behavior
Today me and my wife came to Goodwill at 258 Livingstone St., Brooklyn, NY 11201 to donate clothes, and decided to try a few items of clothing on. We went to the same fitting room, since my wife has a disability and wears a hand prosthetics, so she needs assistance why changing her clothes.
We explained this situation to the manager who opened the door for us with a key. However, after several minutes we heard a loud knocking at the door and a rude voice yelling at us that we are not allowed to try the clothes in the same room. We tried to explain, but the person didn't listen and continued yelling. I was naked at that moment, so my wife had to remove her prosthetic and come to the door to visibly demonstrate that she has a disability, so that the manager (it turned out to be a manager!!) believed her.
After this situation, after paying for the clothes, we asked for the manager to talk to us and apologize, they apologized in a very fake manner, but obviously didn't take our words seriously, and continued his bossy attitude.
This situation caused us a lot of distress, since supposedly, as Goodwill's website says, one of the company's goals is to "help support our programs that empower individuals with disabilities."
We don't want to punish this manager, but believe that he is in the state of distress and needs mental health support.
Moreover, we urge Goodwill to reconsider their fitting room policy to allow space for people with disabilities AND their personal assistants / relatives / friends to come together in the room to get assistance while changing clothes.
The stores' personnel needs to get training on how to communicate ethically and politely with people with disabilities. More broadly, the store needs to take care both of the material and mental state of people who work for it, so that they don't lash out on customers.
Preferred solution: I indicated in my review what measures I expect from Goodwill regarding this matter.
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Verified Reviewer | Hayward, CaliforniaComplaint about manager
User's recommendation: Don’t deal with her she doesn’t care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn desperate need of a car
Don't know homeless basically now. Half to give up no one would help
Begged for help all I needed was a car to continue school, nothing lost everything. Now I have nothing.
My dreams shattered. Thanks
Out of prison with nothing changed my life completely to the good and want to move forward in a positive way and do good. But it will be more than difficult if i don't get a car.
Seen sites saying they help but when click on them it really ruined my credit when go through all their steps hust to tell me no leaving me in even more trouble I don't know where eles to turn tried so many but no luck. Praying that there is something you can do im begging for some help to continue to build my life.
David Charles Roark
313-293-****
Preferred solution: Donate a car I needed help
User's recommendation: Need a car desperately
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We are sorry to hear about your experience and would like to get you to the correct local Headquarters so they can address your issue. Your nearest Headquarters is located below.
We have included their contact information so you can reach out to them directly as they are responsible for overseeing the store in question. Your feedback is greatly appreciated. Goodwill Industries of Southwest Florida, Inc.
5100 Tice St. Fort Myers, FL 33905 (2**) **5-2106 http://***