GoodTherapy
GoodTherapy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoodTherapy has a 1.4 star rating from 1 review and consumers are mostly dissatisfied; recent feedback recommends "Go somewhere else."
Positive Feedback
Online convenience is cited as a pro, and reviewers note insurance plans acceptance is valued despite other concerns.
Negative Feedback / Risk Areas
- Unprofessional staff behavior, including rudeness and shaming during sessions.
- Misleading service claims such as promised 24/7 availability not upheld.
- Perceived untrustworthy practices and high price level compared to value.
- Poor customer service and limited diversity of services reported.
Key Takeaways for Future Customers
- Check GoodTherapy reviews and GoodTherapy customer complaints before committing.
- Verify insurance acceptance and clarify membership or subscription and billing terms up front.
- Consider other providers if professional conduct and reliable customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GoodTherapy has a 1.4 star rating from 1 review and consumers are mostly dissatisfied; recent feedback recommends "Go somewhere else."
Positive Feedback
Online convenience is cited as a pro, and reviewers note insurance plans acceptance is valued despite other concerns.
Negative Feedback / Risk Areas
- Unprofessional staff behavior, including rudeness and shaming during sessions.
- Misleading service claims such as promised 24/7 availability not upheld.
- Perceived untrustworthy practices and high price level compared to value.
- Poor customer service and limited diversity of services reported.
Key Takeaways for Future Customers
- Check GoodTherapy reviews and GoodTherapy customer complaints before committing.
- Verify insurance acceptance and clarify membership or subscription and billing terms up front.
- Consider other providers if professional conduct and reliable customer service are priorities.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Olympia, Washington
Unprofessional therapists
- - Matched with an inexperienced therapist.
- - The second therapist was rude; the first contacted me on her personal number and claimed 24/7 access.
They refuse to talk to me. Therapist claimed they were justified in their actions despite me telling them I felt shamed and uncomfortable how they talked to me and basically told me I was the problem.
The therapist contacted another in their organization and that therapist was extremely rude and unprofessional. They cursed throughout the entire session. They shamed me for my issue, implying that I was going to end up in prison, even though I am not doing anything illegal at all. Meanwhile, the first therapist began messaging me on her personal number.
She was the one who initiated the conversation each time. Then she contacted me through the app and stated she couldn't be available 24/7 and wanted to chat only during the session.
This contradicted her initial claim of providing 24/7 therapy where I could message anytime, promising she would try to respond at her earliest convenience. When I informed her about the other therapist shaming me, she did a complete 180 and started shaming me as well, agreeing with the other therapist.
- Online convenience
- Unprofessional
- Misleading
- Untrustworthy
Preferred solution: Full refund
User's recommendation: Go somewhere else
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