Goodin Company Reviews
Goodin Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goodin Company has a 1.0 star rating from 1 review; consumers are mostly dissatisfied. Recent recommendation urges customers to avoid doing business with a company that does not stand behind its product warranties. Goodin Company reviews reflect this experience.
Positive Feedback
They replaced a cracked air exchanger and sold a Tappen furnace under a contractor-issued warranty.
Negative Feedback / Risk Areas
- Repeated customer complaints about refusing to honor warranty claims and passing responsibility among staff.
- Long heating outage left a home without heat for months in winter, causing extra costs.
- Poor employee treatment, no HR or formal training, and high turnover affecting service quality.
Key Takeaways for Future Customers
- Confirm how warranty service will be handled before purchase.
- Document communications and be prepared for challenges with refunds or customer service.
- Consider alternatives if reliable post-sale support is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goodin Company has a 1.0 star rating from 1 review; consumers are mostly dissatisfied. Recent recommendation urges customers to avoid doing business with a company that does not stand behind its product warranties. Goodin Company reviews reflect this experience.
Positive Feedback
They replaced a cracked air exchanger and sold a Tappen furnace under a contractor-issued warranty.
Negative Feedback / Risk Areas
- Repeated customer complaints about refusing to honor warranty claims and passing responsibility among staff.
- Long heating outage left a home without heat for months in winter, causing extra costs.
- Poor employee treatment, no HR or formal training, and high turnover affecting service quality.
Key Takeaways for Future Customers
- Confirm how warranty service will be handled before purchase.
- Document communications and be prepared for challenges with refunds or customer service.
- Consider alternatives if reliable post-sale support is important.
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Verified Reviewer |
Saint Cloud, Minnesota
Buyers beware of this company
- - 9-year-old Tappen furnace with a 10-year contractor warranty; air exchanger replaced but still not working.
- - They refuse to honor the warranty.
We purchased a Tappen furnace 9 years ago and it has a 10 year warranty through our contractor and the furnace was sold by Goodin. Even though it has a 10 year warranty they have refused to fix this.
Our contranctor has been in numorous contact with them...they did replace the air exchanger which was cracked but it did not fix the problem. The furnace does not work and they have refused to continue to fix this. Customers beware...they do not stand by the warranty that is issued with the furnace. Never buy a Tappen furnace as those furnaces have had lots of trouble.
I would never purchase anything from a company that doesn't stand by their warranty...they continue to pass the buck as to the problem of the furnace. In my opinion they are just stalling long enough for the warranty to expire...Shame on this company. The furnace has not worked since October and it is the end of December almost 3 months!!! and we live in Minnesota spending hundreds of dollars on electricity and heating our home with electric space heaters in -8 below zero temperatures.
Shame on this company.
They pass the buck from one person to another to another. Do not support a company like this!A
- Pass the buck on fault from one person-thing to another
- Do not honor product warranties
- Furnace has not worked for almost 3 months still no response
Preferred solution: Deliver product or service ordered
User's recommendation: avoid doing business with a company that does not stand behind it's products warranties.
Dallas, Texas
Goodin Company is a BAD company to work for!!
- - The company treats employees poorly, has no HR, and fires after one mistake.
- - There is no formal training and workers are expected to know all products.
This company does not treat their employees well.... unless you have been there for many years.
They have NO Human Resources for the employees to report or file complaints against other employees (BIG NO NO in my opinion). They also essentially fire you if you make more than 1 mistake. That's right, you are allowed one mistake and you are fired.
Along with that there is no real formal training for workers and they are expected to know everything about all the products they carry. The way this company is operated I feel that NO ONE should do business with them considering the way they treat their employees.
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