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Buyers beware of this company

We purchased a Tappen furnace 9 years ago and it has a 10 year warranty through our contractor and the furnace was sold by Goodin. Even though it has a 10 year warranty they have refused to fix this. Our contranctor has been in numorous contact with them...they did replace the air exchanger which was cracked but it did not fix the problem. The furnace does not work and they have refused to continue to fix this. Customers beware...they do not stand by the warranty that is issued with the furnace. Never buy a Tappen furnace as those furnaces have had lots of trouble. I would never purchase anything from a company that doesn't stand by their warranty...they continue to pass the buck as to the problem of the furnace. In my opinion they are just stalling long enough for the warranty to expire...Shame on this company. The furnace has not worked since October and it is the end of December almost 3 months!!! and we live in Minnesota spending hundreds of dollars on electricity and heating our home with electric space heaters in -8 below zero temperatures. Shame on this company. They pass the buck from one person to another to another. Do not support a company like this!A

User's recommendation: avoid doing business with a company that does not stand behind it's products warranties.

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ID
#3211320 Review #3211320 is a subjective opinion of poster.
Location
Saint Cloud, Minnesota
Cons
  • Pass the buck on fault from one person-thing to another
  • Do not honor product warranties
  • Furnace has not worked for almost 3 months still no response
Preferred solution
Deliver product or service ordered

Goodin Company is a BAD company to work for!!

This company does not treat their employees well.... unless you have been there for many years. They have NO Human Resources for the employees to report or file complaints against other employees (BIG NO NO in my opinion). They also essentially fire you if you make more than 1 mistake. That's right, you are allowed one mistake and you are fired. Along with that there is no real formal training for workers and they are expected to know everything about all the products they carry. The way this company is operated I feel that NO ONE should do business with them considering the way they treat their employees.
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ID
#264959 Review #264959 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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