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Resolved: Poor communication

Update by user Nov 08, 2021

Company fixed the issue and I have been provided with product or service ordered. It took 8 weeks to get a part.

WE kept on calling but they would not call back. Finally I found email addresses and emailed everyone at least three times a day..

Original review posted by user Oct 08, 2021
We have a heat pump that has needed parts for two weeks now. I realize there is a shortage in the supply chain, but the communication with this company is very poor.

User's recommendation: Go somewhere else.

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Resolved
ID
#2951181 Review #2951181 is a subjective opinion of poster.
Pros
  • Service people
Cons
  • Poor communication if any
Preferred solution
Deliver product or service ordered

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