New Reviewer


I purchased the Platinum Professional Performance straightener at the tune of $249.00 9 months ago. At first the product would pull my hair out on the plates which I thought I would try to live with. Then it started to come on by itself - making beeping noises. This would happen all times of the day and night. It tripped my electrical breaker more than once. Thinking this MUST BE A COINCIDENCE - it then began to not only come on - beeping - but would flash from red to white to red and making horrible buzzing noises which resulted in damage to my household electrical system - tripped breaker but damaged the actual receptacle. In contacting GHD they wish for me to ship at my expense so that they can examine it. REALLY???? I found this is pretty common occurrence and I will be seeking legal council as this sounds like a really nice Class Action.
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#1231423 Review #1231423 is a subjective opinion of poster.
Good Hair Day Professional Performance Hair Straightening System
  • Poor customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

GHD accused me of breaking faulty straightener

Update by user Feb 10, 2012

This was finally resolved! GHD admitted that the straightener must have been damaged in the post, and is filing a claim with Royal Mail.

They sent me a new working straightener. I am still annoyed at how this was handled in the beginning, but at least they made things right.

Update by user Feb 06, 2012

Update: In my latest contact with GHD, they elaborated on their accusation by claiming that the straighteners were SCRATCHED! This is a complete lie.

Original review posted by user Feb 03, 2012
I purchased a GHD IV Styler flat iron directly from GHD. When I tried it out, I was extremely disappointed with it... it didn't get hot enough to do a proper job of straightening my hair, and my hair is thin/barely wavy! I decided to return it, so I packaged it in bubble wrap and sent it back to them. A couple of weeks later I received a letter which said that the straightener was broken from "accidental damage" and because of this, they would either charge me to fix it or return the straightener to me broken. The problem with this is, when I sent it to them it was technically working, just poorly, and I didn't abuse or or damage it in any way! They accused me of breaking the straightener when in fact it was just poorly made. I am extremely upset. Anyway, I purchased a Cloud 9 straightener instead and it's amazing! Much better than GHD. Stay away from GHD... *** products and even worse customer service! I'm out £79 now and I don't want this to happen to anyone else.
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#294147 Review #294147 is a subjective opinion of poster.
Dallas, Texas
New Reviewer


I paid $150 for a Instyler and used it 3 times when it blew up on me. Ihave e-mailed them 4 times to get an address to send it back for a refund or replacement and they still haven't responded.Allso on the advert it says it is cool on the hair but it isn't loads of smoke comes off your hair from the heat.I am very disapointed as it really made my very curly hair straight and shiny as if i had just stepped out of the hairdressers, if they would answer me and give me a replacement I would be happy.
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#254602 Review #254602 is a subjective opinion of poster.
Auckland, Auckland
New Reviewer

GHD hair Iron- Non delivery

Update by user Jul 20, 2011

My order number is 579560. I purchased two hair care products along with this. I paid altogether Sri Lankan rupees 30000/= for this!!!

Original review posted by user Jul 20, 2011
I'm very unhappy about site. I bought 3 ghd hair products then they sent me an email to say they had received my order. After waiting more than one month I still had no products arrive in the post. I have emailed them several times and called them may times and have had no reply from them. They say that they do not have my tracking number. IS IT MY FAULT???? I raised my concern to the several times but still there's no reponse from them... GHD hair irons are sooo unreliable!!! I'm very disspointed
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#250070 Review #250070 is a subjective opinion of poster.
Colombo, Colombo

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