Good American
Good American Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good American has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good jeans, Normally, Receiving my order.
Cons: Going through the cons right now, No qa before items are mailed, Poor customer service.Recent recommendations regarding this business are as follows: "WOULD NOT RECOMMEND BUYING FROM THIS COMPANY", "Check out the shipping details to ensure the packages are shipped and delivered as the customer expects.", "email customers back", "Don't buy jeans from company on sale.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good American has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good jeans, Normally, Receiving my order.
Cons: Going through the cons right now, No qa before items are mailed, Poor customer service.Recent recommendations regarding this business are as follows: "WOULD NOT RECOMMEND BUYING FROM THIS COMPANY", "Check out the shipping details to ensure the packages are shipped and delivered as the customer expects.", "email customers back", "Don't buy jeans from company on sale.".
Most users ask Good American for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Denver, Colorado
Terrible Customer Service
SOMETIME you need to TALK TO A HUMAN BEING. Texting and emailing a problem works most of the time but I needed to explain what was not correct on my order and discuss with someone my issues in order to send the jeans back and get the correct size etc.
Since the cost to return is on me I requested someone call me so that the return/exchange would be correct. I am so done dealing with companies that have no human contact.
I will attempt one more time to get my issues resolved and if it still is a problem I will just call my credit card company and dispute the charge. DONT BUY FROM THIS COMPANY - NONEXISTENT CUSTOMER SERVICE DEPT UNLESS YOU TEXT OR EMAIL.
User's recommendation: WOULD NOT RECOMMEND BUYING FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: DIDN'T GET MY PACKAGE
Company fixed the issue and I have been provided with product replacement.
The tracking order states that it was delivered. I waited at home all day for these high-profile jeans to no avail.
I tried calling Good America but couldn't reach a human. I'm not happy at all!
I will never order from this brand again. Despite their advertisement claims, a team should be available to assist its customers, especially when the clothes are so expensive.
- Receiving my order
- Going through the cons right now
Preferred solution: Deliver product or service ordered
User's recommendation: Check out the shipping details to ensure the packages are shipped and delivered as the customer expects.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my refund
Hello!!
I have been trying to contact Good American LLC for weeks now with no response. I made a purchase a few weeks back and returned one of the items I purchased because I did not like the fit.
I sent this item back about a month ago now and have yet to receive any credit or my money back. At this point I just want my refund!!!
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled order and never refunded
They canceled my order and I never got a refund. If you don't have item in stock don't put it on line for people to buy it and then rob their money. Horrible company never buying from them again
Preferred solution: Full refund
San Diego, California
Discount code
discount code not working takeoff50 was text this code for being my first time karenbaca@***.com t
User's recommendation: email customers back
Poor customer service
I purchased something and was charged the wrong price and I have not been able to reach a person to help resolve the issue. I'm very disappointed in this. Be careful buying from this company
- Poor customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aventura, Florida
Mislabeled jeans size.
Received pair of mislabeled jeans size, they were a final sale. Ordered size 18 the darker color, perfect fit, same style lighter blue say size 18 on sale, but they are not size 18. Not able to pull up pass my thighs.
- Normally
- Good jeans
- Received jeans incorrectly labeled
- No qa before items are mailed
Preferred solution: Full refund
User's recommendation: Don't buy jeans from company on sale.
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