Good American
Good American Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good American has a 1.9 star rating from 4 reviews and largely negative sentiment; consumers report dissatisfaction with orders, refunds, and customer service.
Key Takeaways for Future Customers
- Check shipping details and tracking before buying.
- Expect email or text support; phone contact may be limited.
- Keep proof for returns and refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human contact and poor customer service.
- Reports of delayed or missing refunds and canceled orders without reimbursement.
- Problems with mislabeled sizes and returns or exchanges.
Positive Feedback
Some customers praise the jeans quality and receiving orders when fulfillment works as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Good American has a 1.9 star rating from 4 reviews and largely negative sentiment; consumers report dissatisfaction with orders, refunds, and customer service.
Key Takeaways for Future Customers
- Check shipping details and tracking before buying.
- Expect email or text support; phone contact may be limited.
- Keep proof for returns and refund requests.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human contact and poor customer service.
- Reports of delayed or missing refunds and canceled orders without reimbursement.
- Problems with mislabeled sizes and returns or exchanges.
Positive Feedback
Some customers praise the jeans quality and receiving orders when fulfillment works as expected.
Manchester, New Hampshire
Question about size
The company is good, but it is unbelievably frustrating to want to speak directly to a live person and instead be forced to repeat the issue over and over again
Terrible Customer Service
- - The reviewer wants to talk to a human instead of texting or emailing.
- - They say return costs are on them, dispute the charge, and warn not to buy.
SOMETIME you need to TALK TO A HUMAN BEING. Texting and emailing a problem works most of the time but I needed to explain what was not correct on my order and discuss with someone my issues in order to send the jeans back and get the correct size etc.
Since the cost to return is on me I requested someone call me so that the return/exchange would be correct. I am so done dealing with companies that have no human contact.
I will attempt one more time to get my issues resolved and if it still is a problem I will just call my credit card company and dispute the charge. DONT BUY FROM THIS COMPANY - NONEXISTENT CUSTOMER SERVICE DEPT UNLESS YOU TEXT OR EMAIL.
User's recommendation: WOULD NOT RECOMMEND BUYING FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: DIDN'T GET MY PACKAGE
- - Tracking shows delivered; I didn't receive the jeans.
- - I waited at home all day for the package.
- - I couldn't reach Good American when I called.
Company fixed the issue and I have been provided with product replacement.
The tracking order states that it was delivered. I waited at home all day for these high-profile jeans to no avail.
I tried calling Good America but couldn't reach a human. I'm not happy at all!
I will never order from this brand again. Despite their advertisement claims, a team should be available to assist its customers, especially when the clothes are so expensive.
- Receiving my order
- Going through the cons right now
Preferred solution: Deliver product or service ordered
User's recommendation: Check out the shipping details to ensure the packages are shipped and delivered as the customer expects.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my refund
- - Weeks have passed with no response while trying to contact Good American LLC.
- - Returned item about a month ago and still no refund.
Hello!!
I have been trying to contact Good American LLC for weeks now with no response. I made a purchase a few weeks back and returned one of the items I purchased because I did not like the fit.
I sent this item back about a month ago now and have yet to receive any credit or my money back. At this point I just want my refund!!!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled order and never refunded
They canceled my order and I never got a refund. If you don't have item in stock don't put it on line for people to buy it and then rob their money. Horrible company never buying from them again
Preferred solution: Full refund
San Diego, California
Discount code
discount code not working takeoff50 was text this code for being my first time karenbaca@***.com t
User's recommendation: email customers back
Poor customer service
I purchased something and was charged the wrong price and I have not been able to reach a person to help resolve the issue. I'm very disappointed in this. Be careful buying from this company
- Poor customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aventura, Florida
Mislabeled jeans size.
- - Mislabeled jeans; final sale.
- - Ordered size 18 in darker color; fits.
- - Lighter blue says size 18 but isn't.
- - Not able to pull up past thighs.
Received pair of mislabeled jeans size, they were a final sale. Ordered size 18 the darker color, perfect fit, same style lighter blue say size 18 on sale, but they are not size 18. Not able to pull up pass my thighs.
- Normally
- Good jeans
- No qa before items are mailed
- Received jeans incorrectly labeled
Preferred solution: Full refund
User's recommendation: Don't buy jeans from company on sale.
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