Goldfish Swim School Reviews
Goldfish Swim School Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goldfish Swim School has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; complaints focus on customer service, billing, refunds, and a high price level.
Key Takeaways for Future Customers
- Check the membership cancellation and billing policy carefully before enrolling.
- Expect to escalate billing or refund issues and document communications.
Negative Feedback / Risk Areas
- Unauthorized charge despite submitted withdrawal and confusion over billing weeks.
- Poor response to escalation and unresponsive corporate contact, leading to unresolved Goldfish Swim School customer complaints.
Positive Feedback
Some staff such as Iliana received praise for good interactions despite management and customer service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goldfish Swim School has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; complaints focus on customer service, billing, refunds, and a high price level.
Key Takeaways for Future Customers
- Check the membership cancellation and billing policy carefully before enrolling.
- Expect to escalate billing or refund issues and document communications.
Negative Feedback / Risk Areas
- Unauthorized charge despite submitted withdrawal and confusion over billing weeks.
- Poor response to escalation and unresponsive corporate contact, leading to unresolved Goldfish Swim School customer complaints.
Positive Feedback
Some staff such as Iliana received praise for good interactions despite management and customer service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charge and refusal to escalate issue
- - Withdrawn in advance but charged $177 on Aug 1.
- - August had five weeks, not four per policy.
- - A makeup class was offered while out of state.
I'm extremely disappointed with how this swim school handled my billing and withdrawal process. I notified them in advance that I would be submitting a withdrawal form for my daughter.
Despite that, I was charged $177 on August 1st. When I asked why, I was told August had five weeks. However, their own 30-day notice policy only covers four weeks, not five. I was then offered a makeup class, even after clearly stating that I would be out of state and unable to attend.
That solution made no sense and felt like a way to avoid addressing the real issue. When I asked to escalate the matter, the manager rudely told me there was no one above her and claimed not to know how to contact corporate. I've since tried reaching out to corporate myself and have heard nothing back.
This experience showed me that they do not value customer service or accountability. I would not recommend this location to anyone.
- Expensive
Preferred solution: Full refund
User's recommendation: I’m extremely disappointed with how this swim school handled my billing and withdrawal process. I notified them in advance that I would be submitting a withdrawal form for my daughter. Despite that, I was charged $177 on August 1st. When I asked why, I was told August had five weeks. However, their own 30-day notice policy only covers four weeks—not five. I was then offered a “makeup class,” even after clearly stating that I would be out of state and unable to attend. That solution made no sense and felt like a way to avoid addressing the real issue. When I asked to escalate the matter, the manager rudely told me there was no one above her and claimed not to know how to contact corporate. I’ve since tried reaching out to corporate myself and have heard nothing back. This experience showed me that they do not value customer service or accountability. I would not recommend this location to anyone
Manager
The manager Brittany is rude and disrespectful. Do not recommend her to anyone ! Iliana was great , Im sorry she had to deal with that type of management
User's recommendation: Don’t go here
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If you submitted and have proof of the withdrawal form being sent July 31 or earlier, they owe you money.