Golden Sails Hotel Reviews
Golden Sails Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Golden Sails Hotel has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
No positive comments were provided in Golden Sails Hotel reviews.
Negative Feedback / Risk Areas
- Guest reports denied refunds and issues with billing after cancellation due to illness.
- Complaint cites third-party booking complications and unhelpful customer service at the front desk.
- Reviewer describes feeling taken advantage of and will not recommend the hotel.
Key Takeaways for Future Customers
- Check the refund policy and whether your reservation is through a third-party booking agent.
- Confirm billing and cancellation terms before finalizing reservations to avoid disputes over refunds.
- Be prepared to contact your booking platform if the hotel’s customer service cannot assist.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Golden Sails Hotel has a 1.0 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
No positive comments were provided in Golden Sails Hotel reviews.
Negative Feedback / Risk Areas
- Guest reports denied refunds and issues with billing after cancellation due to illness.
- Complaint cites third-party booking complications and unhelpful customer service at the front desk.
- Reviewer describes feeling taken advantage of and will not recommend the hotel.
Key Takeaways for Future Customers
- Check the refund policy and whether your reservation is through a third-party booking agent.
- Confirm billing and cancellation terms before finalizing reservations to avoid disputes over refunds.
- Be prepared to contact your booking platform if the hotel’s customer service cannot assist.
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Verified Reviewer
They are dishonest!!!
- - Refund refused for Oct 4–11, 2020 due to third-party booking.
- - Charged $560 for the full week despite not wanting to stay.
I booked a full week at the Golden Sails Hotel in Long Beach from October 4th to October 11th, 2020, and the day prior to my departure, I experienced some sore throats and headaches. For safety reasons, I called on October 3rd, the hotel and asked them if they could refund my trip.
They refused to consider my case and the front desk at the hotel told me they could not accommodate me as it was booked by a third party (Snap travel).
I was charged the full amount of $560 for the entire week while I did not want to take the risk to infect anyone and stay confined. These people are taking advantage of the consumers!!!! It is outrageous!!!!
I would have understood if they had charged me one night for the inconvenience, but they still charged me for the entire week!!!
I am a tour guide and know how it works.
They should be ashamed to take advantage of the people who bring them groups. I will never book this hotel again, nor recommend it to my clients!
- Refused to refund
Preferred solution: Let the company propose a solution
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