Golden Flower Restaurant Reno Reviews
Golden Flower Restaurant Reno Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Golden Flower Restaurant Reno has a 2.0 star rating from 1 review and overall dissatisfied sentiment.
Key Takeaways for Future Customers
- Reviewers of Golden Flower Restaurant Reno reviews note dated interior and slow service.
- Tourists should check the menu for an unexplained Service Fee before ordering.
- Expect suggested tipping calculated after fees.
Negative Feedback / Risk Areas
- Customer complaints about unexpected charges and billing transparency.
- Reports of flies in dining area and slow food delivery.
Positive Feedback
No positive details provided in the review; limited information on food quality or customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Golden Flower Restaurant Reno has a 2.0 star rating from 1 review and overall dissatisfied sentiment.
Key Takeaways for Future Customers
- Reviewers of Golden Flower Restaurant Reno reviews note dated interior and slow service.
- Tourists should check the menu for an unexplained Service Fee before ordering.
- Expect suggested tipping calculated after fees.
Negative Feedback / Risk Areas
- Customer complaints about unexpected charges and billing transparency.
- Reports of flies in dining area and slow food delivery.
Positive Feedback
No positive details provided in the review; limited information on food quality or customer service.
Media from reviews
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Verified Reviewer
Disappointing Experience and Unexpected Charges
- - The interior is old and dated, with flies.
- - Food took 15–20 minutes for three bowls.
- - Service fee $8.81 and 18% tip; check charges before ordering.
We visited this Vietnamese restaurant during our trip to 205 West 5th Street, Reno, NV 89503 . It was recommended by our tour guide, and since we were unfamiliar with the area, we followed the recommendation.
Unfortunately, our experience was disappointing.
The restaurant's interior was quite old and dated.
We also noticed flies flying around inside the dining area, which was unpleasant. The food also took about 1520 minutes to arrive, even though we only ordered three bowls of Vietnamese noodles.
The biggest disappointment came when we received the bill.
The three noodle dishes were $15.95, $16.50, and $16.50, for a food subtotal of $48.95.
We were then charged an $8.81 Service Fee. On top of that, an 18% tip of $10.40 was suggested, calculated after the Service Fee had already been added. With $4.05 in tax, the final total came to $72.21.
In other words, the food itself was $48.95, while the Service Fee, tip, and tax added another $23.26, which was about 32% of the final bill.
I understand that restaurants have operating costs and that tipping is common in the U.S.
However, I personally find it difficult to understand why customers are charged a Service Fee and then encouraged to leave an additional 18% (20%, and 25%) tip calculated on top of that fee.
This review is not about the food price itself. My main concern is the overall experience and the lack of transparency regarding the additional charges.
For tourists visiting Reno, NV 89503 area, I recommend checking the menu carefully and asking about any additional Service Fees
BEFORE ordering.
- Flies flying
- Support food slower
- Price is not clearly state to
Preferred solution: Price reduction
User's recommendation: 2 Stars — Disappointing Experience and Unexpected Charges We visited this Vietnamese restaurant during our trip to 205 West 5th Street, Reno, NV 89503 . It was recommended by our tour guide, and since we were unfamiliar with the area, we followed the recommendation. Unfortunately, our experience was disappointing. The restaurant's interior was quite old and dated. We also noticed flies flying around inside the dining area, which was unpleasant. The food also took about 15–20 minutes to arrive, even though we only ordered three bowls of Vietnamese noodles. The biggest disappointment came when we received the bill. The three noodle dishes were $15.95, $16.50, and $16.50, for a food subtotal of $48.95. We were then charged an $8.81 Service Fee. On top of that, an 18% tip of $10.40 was suggested, calculated after the Service Fee had already been added. With $4.05 in tax, the final total came to $72.21. In other words, the food itself was $48.95, while the Service Fee, tip, and tax added another $23.26, which was about 32% of the final bill. I understand that restaurants have operating costs and that tipping is common in the U.S. However, I personally find it difficult to understand why customers are charged a Service Fee and then encouraged to leave an additional 18% tip calculated on top of that fee. This review is not about the food price itself. My main concern is the overall experience and the lack of transparency regarding the additional charges. For tourists visiting Reno, NV 89503 area, I recommend checking the menu carefully and asking about any additional Service Fees before ordering.
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