Gold Strike Casino Resort Reviews

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New Reviewer

No Comp Rooms available

I sent Gold Strike Casino in Robinsonville, MS a message, telling them that my points showed I had a comp room, but they are showing no availability!

User's recommendation: DO NOT GAMBLE AT GOLD STRIKE, BECAUSE YOUR POINTS DOES NOT INCLUDE COMP ROOMS.

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1 comment
#2055261

So you're upset cause you didn't get something for free? Are you saying you never enjoyed going?

ID
#2823507 Review #2823507 is a subjective opinion of poster.
Location
Robinsonville, Mississippi
Pros
  • Free comp rooms
Loss
$500
Preferred solution
FREE COMP ROOMS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get into your website to check comps

The last time I had free rooms, when I called there was no availability! Please check when there will be availability on my account #1932****! I quit gambling here because of no rooms available!

User's recommendation: DO NOT GAMBLE AT GOLD STRIKE BECAUSE YOUR POINTS DO NOT GET FREE ROOMS.

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ID
#2800198 Review #2800198 is a subjective opinion of poster.
Preferred solution
FREE ROOMS FOR POINTS! IF THEY CAN GIVE ME 4 NIGHTS IN LAS VEGAS, WHY CAN'T GOLD STRIKE GIVE FREE ROOMS?????

Complaint

During the pandemic in 2020, I was asked to complete a survey and was advised I would be given $85.00 in free play for completing the survey. When I visited the casino the $ was not available and no one could help, saying they didnt know anything about it. I later called your corporate office and was asked if someone from your company contacted me to follow up on the survey. I informed them, no. They said since no one contacted me, the $ is not available.

User's recommendation: Not fair. Survey didn’t require contact from your company to avail myself of the free play.

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ID
#2730040 Review #2730040 is a subjective opinion of poster.
Location
Helena, Alabama

***

*** Solicited me. She was in her 40s blonde short hair with big tits. She said her name was Terri with an I. She said she was there all the time because you guys gave her free rooms. You should get rid of them.
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ID
#1397422 Review #1397422 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

SO VERY DISAPPOINTED BECAUSE I AM NOT A HIGH ROLLER AND DON'T HAVE A CHANCE IN DRAWINGS,,

MY NAME IS JUDY TRITT,,, MY M LIFE # IS 3108**** .... March I won A$ 2400 JACKPOT,,,, played EVERY BIT OF IT BACK, YES ALL OF it ,,,and what do I get $ 30 freaking 2 times in may and $45 x 2 in june,,, how pathetic.... we came sat night april 28 for the drawing of the car,,, I talked to all the winners that got freeplay and they were all high rollers,,,, they told me.. so we are through,, we will find another casino to go to now,,, we are sick of giving our hard earned money, and only the elite get the benefits,,,, why should we want to come when we know we can't get drawn,,, and they can't say its fair,, because I delibertely talked to the winners and found this out,,,,we feel like fools for every coming to goldstrike casino,,,,
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ID
#1243888 Review #1243888 is a subjective opinion of poster.
Location
Robinsonville, Mississippi
Product
Gold Strike Casino Resort Casino Game
Cons
  • Caters to the elite only
  • Caters to the elite in all the drawings
Reason of review
Bad quality

Don't go to Goldstrike Tunica -MGM

Goldstrike Tunica only caters to their elite. If you are just looking to spend a little money, have a good time, and get rewarded I would recommend Roadhouse or Horeshoe. They have great games, service, and their food is second to none. They have the best reward program in town by a mile and will let you know if your points are going to expire. Goldstrike who sends endless emails and monthly snail mail gave no warning of rewards expiring in their communication so I lost almost $75.00 of comps by 2 weeks. If you know anything about how rewards are calculated for an average player that takes ALOT of time to build up. When I went to their guest services counter I received the same carefree, non interested. and useless reps. They do everything but help like talking to each other and other guest so rude. I called their VP of Player Rewards Ryan Ross and talked to his assistant. I explained everything and she was to follow up with me. She followed up with to me in a phone call with an email from Ryan him stating this was the policy and customers are aware of it. REALLY!!! That's it!!! I have played there as long as they have been there on and off and this is the response? This explains the reason behind guest services and their lack of customer service, professionalism, among other things. Unless you are an elite don't bother because they don't care about you !
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ID
#1104890 Review #1104890 is a subjective opinion of poster.
Location
Robinsonville, Mississippi
Service
Gold Strike Casino Resort Customer Care
Cons
  • Way that handled my situation
Reason of review
Poor customer service

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