*** Solicited me. She was in her 40s blonde short hair with big tits. She said her name was Terri with an I. She said she was there all the time because you guys gave her free rooms. You should get rid of them.
San Diego, California
SO VERY DISAPPOINTED BECAUSE I AM NOT A HIGH ROLLER AND DON'T HAVE A CHANCE IN DRAWINGS,,
MY NAME IS JUDY TRITT,,, MY M LIFE # IS 3108**** .... March I won A$ 2400 JACKPOT,,,, played EVERY BIT OF IT BACK, YES ALL OF it ,,,and what do I get $ 30 freaking 2 times in may and $45 x 2 in june,,, how pathetic.... we came sat night april 28 for the drawing of the car,,, I talked to all the winners that got freeplay and they were all high rollers,,,, they told me.. so we are through,, we will find another casino to go to now,,, we are sick of giving our hard earned money, and only the elite get the benefits,,,, why should we want to come when we know we can't get drawn,,, and they can't say its fair,, because I delibertely talked to the winners and found this out,,,,we feel like fools for every coming to goldstrike casino,,,,
Gold Strike Casino Resort Casino Game
- Caters to the elite in all the drawings
- Caters to the elite only
Reason of review
Don't go to Goldstrike Tunica -MGM
Goldstrike Tunica only caters to their elite. If you are just looking to spend a little money, have a good time, and get rewarded I would recommend Roadhouse or Horeshoe. They have great games, service, and their food is second to none. They have the best reward program in town by a mile and will let you know if your points are going to expire. Goldstrike who sends endless emails and monthly snail mail gave no warning of rewards expiring in their communication so I lost almost $75.00 of comps by 2 weeks. If you know anything about how rewards are calculated for an average player that takes ALOT of time to build up. When I went to their guest services counter I received the same carefree, non interested. and useless reps. They do everything but help like talking to each other and other guest so rude. I called their VP of Player Rewards Ryan Ross and talked to his assistant. I explained everything and she was to follow up with me. She followed up with to me in a phone call with an email from Ryan him stating this was the policy and customers are aware of it. REALLY!!! That's it!!! I have played there as long as they have been there on and off and this is the response? This explains the reason behind guest services and their lack of customer service, professionalism, among other things. Unless you are an elite don't bother because they don't care about you !
Gold Strike Casino Resort Customer Care
- Way that handled my situation
Reason of review
Poor customer service
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