Gold Star Mortgage Financial Group Reviews
457 CLAIMED LOSSES
2 TOTAL REVIEWS
6 month's of wasted time!!
After wasting $$ in appraisal fees and other such, over more than 6 months to close a simple refi to get a better interest rate, no cash out or anything complicated, I have nothing to show for it. Chris Wilson was the first to work on this and never called or contacted me with updates as he said he would. He even failed to send my payment info to the appraisal company and wasted almost 2 weeks, then he actually spoke extremely poorly to me after I called his manager to complain. Things started to progress, but there was a constant issues with him not following up. After nearly 5 months and several complaints I was told he and his manager we no longer involved and my loan was taken over by Clayton Kendrick, a supposed senior loan officer. After a few weeks of him having to have me resubmit all of my forms and proofs he either up and quit or was fired. It is now to the point where interest rates have risen and I have no option to refi due this companies ungodly and gross negligence and incompetence. I am a person who has positive equity and an excellent credit rating.. this should have been easy and quick... instead they completely screwed me out of time and money!!! Do well to stay far clear from this joke of a company!!!!!
New Baltimore, Michigan
Reason of review
Poor customer service
Gold Star Mortage of Ann Arbor uses bait and switch
I used this brokerage firm to Finance a VA home loan. The deal was negotiated; the good faith estimate from the broker showed me receiving back $150 at closing However if we didn’t close within the agreed upon time I would have to pay a penalty of $100 per day until we closed, which the broker was aware of. The broker pushed back the closing date several times incurring the penalty, (he couldn’t get the VA paperwork right) then waited until 22 hours before closing to tell me that I would need to bring $1200 to closing and additionally my monthly payment would increase by almost $100, as he had used inaccurate figures to figure the property taxes. By his own account he had known about cost and increase for at least a week. I talked with the broker’s boss and received a song and dance about the firm didn’t know until 3pm the day before closing when doing the “settlement statement” that they discovered the change. He assured me the figures were accurate. When asked about why his broker would wait until the 11th hour (almost literally) to mention a $1200 disparity and the monthly payment increasing by $100 he needed to get off the phone to talk to the broker. He later called back and offered me $150 for my “inconvenience”, what an insult! How about a week back to renegotiate a better deal with the seller? Thank goodness the seller seen what seen what was going on, took pity on me and waived the penalty
Dearborn Heights, Michigan
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Gold Star Mortgage Financial Group