Gold Star Mortgage Financial Group
Gold Star Mortgage Financial Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gold Star Mortgage Financial Group has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
New Baltimore, Michigan
6 month's of wasted time!!
After wasting $$ in appraisal fees and other such, over more than 6 months to close a simple refi to get a better interest rate, no cash out or anything complicated, I have nothing to show for it. Chris Wilson was the first to work on this and never called or contacted me with updates as he said he would.
He even failed to send my payment info to the appraisal company and wasted almost 2 weeks, then he actually spoke extremely poorly to me after I called his manager to complain. Things started to progress, but there was a constant issues with him not following up. After nearly 5 months and several complaints I was told he and his manager we no longer involved and my loan was taken over by Clayton Kendrick, a supposed senior loan officer. After a few weeks of him having to have me resubmit all of my forms and proofs he either up and quit or was fired.
It is now to the point where interest rates have risen and I have no option to refi due this companies ungodly and gross negligence and incompetence. I am a person who has positive equity and an excellent credit rating..
this should have been easy and quick... instead they completely screwed me out of time and money!!!
Do well to stay far clear from this joke of a company!!!!!
Preferred solution: Full refund
Dearborn Heights, Michigan
Gold Star Mortage of Ann Arbor uses bait and switch
I used this brokerage firm to Finance a VA home loan. The deal was negotiated; the good faith estimate from the broker showed me receiving back $150 at closing However if we didn’t close within the agreed upon time I would have to pay a penalty of $100 per day until we closed, which the broker was aware of.
The broker pushed back the closing date several times incurring the penalty, (he couldn’t get the VA paperwork right) then waited until 22 hours before closing to tell me that I would need to bring $1200 to closing and additionally my monthly payment would increase by almost $100, as he had used inaccurate figures to figure the property taxes. By his own account he had known about cost and increase for at least a week. I talked with the broker’s boss and received a song and dance about the firm didn’t know until 3pm the day before closing when doing the “settlement statement” that they discovered the change. He assured me the figures were accurate.
When asked about why his broker would wait until the 11th hour (almost literally) to mention a $1200 disparity and the monthly payment increasing by $100 he needed to get off the phone to talk to the broker. He later called back and offered me $150 for my “inconvenience”, what an insult!
How about a week back to renegotiate a better deal with the seller? Thank goodness the seller seen what seen what was going on, took pity on me and waived the penalty
A mortgage company has an obligation to exercise "due care" and "diligence" representing consumers.
State GOV regulatory agency such as the Minnesota Commerce Dept takes these complaints very seriously and will bring enforcement action when lack of "due care" is exposed.
No Broker wants to invite scrutiny from .Gov enforcement agents as the mere process to defend themselves is tedious and time consuming and places their license to do business at high risk.
Perform a Google Search specific to your state for the .gov licensing and file a complaint. They are eager to assist consumers when brokers abuse their clients.
Replying to
Companies Similar to Gold Star Mortgage Financial Group
Select Portfolio Servicin...
“Stay away.SMy loan was sold out to them. First (HFC) IFraud loan been trying to resolve for yrs! Should...“
Americas Servicing Compan...
“I sentb300 to this company by accident I had a mortage with you Please contact me I need my money...“
Franklin American Mortgag...
“We closed on selling our house that franklin held the note to in October. They supposedly sent us a...“
NewDay USA
“I recently sold my home that was mortgaged through New Day USA. At that time, my loan balance was...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I agree, went through 3 months of ***! Less than 24 hours to close they said their underwriter found something in my credit report!
I had the closing check in hand and signed all the paper work and was told by my realtor and mortgage agent I was good to go!
Run!!! They are very bad people in the Ann Arbor Office!