Random V Kja

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Verified Reviewer

Owner is a rude S.O.B.

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These type of men don't like women and will talk down to them as he did me. He has a terrible attitude and was unwilling to help. Very condescending and rude. He would never talk to a man the way he talked to me I guarantee it.Gomthe
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Loss:
$65
Cons:
  • Rude owner
  • Way overpriced even for media mail

User's recommendation: Go to the main post office, these guys OVERCHARGE!!!

Garland K Izy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Hiawassee, Georgia

Irresponsible business practice for a Post Office’s Approved Shipper Program

Goin Postal - Irresponsible business practice for a Post Office’s Approved Shipper Program

On Friday 12/01/2023 I dropped off a package at Goin Postal area/zip code 30546 at 3:09 in the afternoon. The package was a return item, and I presented the manager with a preprinted FedEx label.

Also, I presented the manager with a copy of my original invoice for this return item and requested a box to ship the return item and invoice in. I paid $12.50 for a box at the store. Of interest, there were no other customers in the store at the time, the store was empty other than another employee. In fact, the manger just let the only other employee in the store off for the day while I was waiting at the register.

One week later on Thursday night 12/07/2023 at 6:41pm (after store hours) I received the following email: "Hello, this is Seth from Goin Postal.

I can not locate the label you brought in with your return. can you forward me the label and I will reprint it? I am so embarrassed as this rarely happens but it seems to have vanished into thin air.

Thanks

Seth"

I responded to this message by explaining I would be by Friday morning to retrieve my original package. I was at the store when it opened Friday morning, December 7th and was the first customer of the day.

I requested my original package and a $12.50 return for the box I no longer needed. Despite the fact that I was polite and courteous, the employee became outraged. Initially, he refused to return my $12.50. He tossed a box cutter on the package and demanded that I cut the the box off.

He then grabbed the boxcutter (a line of customers forming behind me) and ripped the box to shreds, throwing the pieces on the floor and shoving my original package at me.

Seth had every opportunity to contact me on Monday, December, the 4th, when he first realized he had lost the label.

I emailed him later on Friday the 8th relating the mistreated I'd received in his Going Postal business, earlier that day.

The manager responded with a string of excuses without apology and ignored my concerns about the rude and discourteous employee.

Going Postal has an obligation to the public to insure packages are shipped out on the first available Fed Ex truck. Goin Postal bases their business model on ensuring the public that packages will be sent quickly and efficiently. When someone buys a Goin Postal franchise, they are buying an immediate, endless stream of customers into their store to buy other merchandise.

Owners have an obligation to handle FedEx packages in a professional manner under the Post Offices Approved Shipper Program. Owners have an obligation to Goin Postal Ink, and Goin Postal Ink has an obligation an responsibility to monitor poor business practices from the franchises.

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Loss:
$60
Pros:
  • Convenient location
Cons:
  • Not trusted to send fedex responsively

Preferred solution: Apology

User's recommendation: Inquire when your package will be picked up by FedEx before leaving this store.

Anonymous
map-marker New York, New York

Marcus Price and MJ.

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Some things about Marcus and MJ, they met in New York, MJ had been committed to a mental institution and on release found solace in skydiving. Marcus, interesting guy, bisexual and addicted to drugs. Life of black *** male and female, sometimes both at once, MJ had her fair share of dropzone random sex, See the connection? .. match made in heaven. Both are HIV+ and now divorced, remarried so go figure.
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User's recommendation: If you wish

Richmond D Pqm

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Verified Reviewer

Impertinent clerks and refusing service

Goin' Postal Coolsprings on December 5 - woman clerk told me she did not have 20 international postage stamps - I said I needed at least 12 for mail in hand. She said she could not print that many. From that point the situation deteriorated. Second clerk told me he did not want my money - tempers flared. Third mail clerk came from back room and did what was needed. My receipt number is 27849
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Preferred solution: Apology

Dolph Ndw
map-marker Newport News, Virginia

Poor service, expensive

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VERY VERY inflated prices. Took a box there, was quoted $40 was the cheapest I could send it. Let and went to USPS and shipped with tracking and insurance for $14.50 RIP OFF !!! Also, they make you fill out a little form to get your tracking # ... and then they NEVER SEND IT TO YOU. Not going back there; very unsatisfactory service. Now I know why the parking lot there is always empty.
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Cons:
  • Listed above

Preferred solution: Nothing. Not using this business again ever.

User's recommendation: I do not recommend

Ozan Foc
map-marker Spring Hill, Florida

Looking for my package

Never mind my package is going to be delivered tomorrow at 9:00 a.m. thank you for your help I tracked my package and it will be there tomorrow
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Shari L Htm

Gave me wrong tracking number

This place will not answer their phones during regular business hours. I have no clue if they have even sent my package &;; their corporate office thinks it's okay they do not answer there phones. I paid over 100.00 to ge my package
View full review
Loss:
$103
Cons:
  • Poor customer service

Preferred solution: Price reduction

Brenda M Mix
map-marker Jacksonville, Florida

Terrible Service

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The person doing the figner print is very rude. I have sent several of my employees to him for finger prints.Every one said he was rude and disrespectfull. He refused to do a reprint on one of my employee finger print that was request by the state.The location is on Gate Parkway.I will never us his service again
View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: He need to take a class in customer Service

Anonymous
map-marker Prattville, Alabama

Unhappy

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Took an 8X10 original painting already bubble wrapped. They put it in a box charged 2.00, then quoted 18.44 for UPS OVERNIGHT. TRACKING RECEIPT SAID 02/35, 11:59 PM. I MENTIONED EXORBITANT PRICE, CLERK SAID IT'S NEXT DAY (I didn't ask for next day). Paid and left. No delivery per my customer. Went to tracking for UPS. DELIVERY IS MONDAY 6 DAYS LATER! I WAS ROBBED. I WANT A REFUND AND BE SURE I'll never go in Going Postal again!!!
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Anonymous
map-marker Lagos, Lagos

I can’t get my package

I can’t get tracking to my package And the package have not be delivered since 5 days now
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Terri Lbc
map-marker Gettysburg, Pennsylvania

Lied too and called words!!

Updated by user Dec 21, 2018

owner-manager karen adams called me a liar etc.

Original review Dec 20, 2018
goin postal gettysburg pa i went to this business to mail an overseas package to my grandson for christmas!! I had it packed and ready to go!! i filled out the necessary papers and handed them to one guy! Asked how much it was going to be and the guy -Mark- said 365 dollars!! that was the amount to be paid for the package to be picked up that night and be delivered to sweden by saturday!! the dhl deliver was to be there to pick up the package!! goin postal did not call dhl until the 2nd day!! so my grandson will not get the gifts until the 27th!! i called the mgr and owner karen adams about it and she was very ugly in her comments!! i asked for part of my money back and she says -loudly - nope!! i called dhl and they told me "goin postal" didnt call them about the package until 2 days went by!! there is more to it like no tracking number no wayward bill nothing all i have is my receipt!
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Cons:
  • Lost package
  • Poor customer service
Reason of review:
rudeness and lied to
1 comment
Terri Lbc

will not deal with them again!! will call channel 8 to talk to them --

Terri Lbc
map-marker Seattle, Washington

Nasty words from karen!!

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By the way- my grandson received his package when he was supposed to due to dhl who moved mountains to get this done!! talking about "goin Postal" gettysburgpa!! The owner -manager called and said oh your package got there when it was suppose to!! i said yes i knew at 2:30 in the morning dhl got it there!! no they didnt --we got it there !! i said no maam dhl did you are a f---g liar!! karen adams called me that --then yelled have a f-----g merry christmas!! and hung up!! needless to say ill not go back to karens business -dont need to hear the f word especially with christmas!!
View full review
Cons:
  • Poor customer service
Martin S Qnw
map-marker Cameron, North Carolina

Extremely rude employee

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Go'in Postal - bad experience. Need to have an item boxed and wrapped for mailing.

Thought they could do it neatly and I could take it to the Post office. Brought in a small item, they cut and boxed it in a size 2-3 times bigger then needed. Not worries though, I was surprise at the end bulky appearance. The mgr proceeded to cover 90% of the entire box in clear tape.

Seemed kinda compulsive; I looked surprised. Still no worries. I asked if they were going to cover it in brown wrap as this is how for 20 years going overseas I have seen it. The mgr did, but then to my surprised she completely covered the wrap too with tapes.

Still no worries. I ask the other employee about Notaries. She said they have cards for reference. Well, this is the brat employee with no filter on her mouth.

She called me an *** while I was speaking to the manager later about how they charge for their packaging rates. Something is wrong with her. And the Mgr. did nothing other then to tell her calm down.

I guess the brat feels you not a patron to her part-time happiness, just another nuisance to her world.

Filing BBB Complaint, all ready contacted Go'in Postal HQ. This is *** that an fresh out of HS employee thinks she can just insult people in a place of business as if "who gives a crap, you can touch me." Well, I hope you get fired and you deserve to young lady and learn to keep your rude over-the-top insults to yourself.

Location Cameron, NC Hwy 24-87, Wednesday 17 Oct AM timeframe.

View full review
Cons:
  • I did not like
Reason of review:
Employee swear

Preferred solution: Immediately relieve no filter employee

Terri Lbc
map-marker Seattle, Washington

Poor customer service-nasty response!!

i have talked to the owner-mgmt karen adams about my problem!! she called me a liar-called dhl a liar!! karen said she would call me back with a tracking number and didnt!! the boys who waited on me -gave me no wayward papers -no tracking numbers nothing but my receipt!! i paid for two day shipping and karen adams did not call dhl for two days !! no one knows where the package is- which is to go to sweden!! i ask for my money back and karen yelled NOPE!!!!! poor poor poor!!
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Reason of review:
Poor customer service
Patricia L Owr

Insurance

I insured a package that was sent to the West Coast through Goin Postal in the Hunting Valley store. This took place over Christmas. The package was received but the glass had broken for the picture. I went to the store to let them know, and the owner or manager, initially said he would look into it. After three or four times going to the store, he started giving me a lot of talk about it was paid out to the other customer, etc. (which is wasn't) or I had to contact the delivery company myself. What kind of operation is this? They need to be responsible for the safe delivery of a package. Bottom line here is, I insured a package and still have never received any compensation that I was owed. Rip Off! I will never do business there again!
View full review
Loss:
$100
Cons:
  • Poor customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Rude & Over Priced

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Scottsburg, Indiana I hate using this particular store...they are very aloof & unfriendly and cost more than most of their competitors
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Reason of review:
Poor customer service

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