GoHenry
GoHenry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews. Consumers are mostly dissatisfied; GoHenry reviews emphasize poor reliability and website issues.
Key Takeaways for Future Customers
- Expect limited support availability and slow responses when contacting customer service.
- Watch for billing and refund problems tied to subscriptions and account transfers.
- Card features are liked, but overall product and website reliability get low marks.
Negative Feedback / Risk Areas
- Recurring customer complaints about unreachable support and unresolved issues.
- Reports of missing refunds, billing errors, and declined cards affecting access to funds.
- Users describe the app, website, and company communication as poor.
Positive Feedback
Reviewers note the debit card itself as a cool feature amid otherwise negative feedback.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews. Consumers are mostly dissatisfied; GoHenry reviews emphasize poor reliability and website issues.
Key Takeaways for Future Customers
- Expect limited support availability and slow responses when contacting customer service.
- Watch for billing and refund problems tied to subscriptions and account transfers.
- Card features are liked, but overall product and website reliability get low marks.
Negative Feedback / Risk Areas
- Recurring customer complaints about unreachable support and unresolved issues.
- Reports of missing refunds, billing errors, and declined cards affecting access to funds.
- Users describe the app, website, and company communication as poor.
Positive Feedback
Reviewers note the debit card itself as a cool feature amid otherwise negative feedback.
Lost my cards
I need someone contact me about this cause I need to get them another card so can put money on them for Xmas plz
Lexington Park, Maryland
Stop payment
- - No one answered and there were no results.
- - It was just noise on the call.
- - The issue remains unresolved and I can't reach anyone.
No one answered and so there were no resultsit was just noise coming from the other end of the phone so the issue is still there and was never resolved I dont understand how to get a hold of anyone to solve my issue
User's recommendation: Will not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFound card jaeda johnson
Company fixed the issue and I have been provided with settlement agreement.
no help at all was on call for 3 hours {{Redacted}}
Preferred solution: Apology
User's recommendation: do not wait call back later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need new card
- - The son didn't realize it was a subscription.
- - I was trying to get a new card.
- - Customer service explained it and emailed the information.
My son bought something online once and didn't realize it was a subscription and so I was trying to get a new card. But the customer service guy explained it to me and emailed me the information. It was great 
User's recommendation: 10
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard keeps declining
Haven't been able to get ahold of ANYONE!! I'm so frustrated, now I'm just trying to withdraw my funds and CANCEL with GoHenry !!!
Preferred solution: My funds and CANCEL with GoHenry .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stole $300.
- - Minor with OCD/PTSD, GoHenry credited $373 by mistake, $300 is for the puppy, and a refund has not been received.
I have severe OCD and PTSD, as well as anxiety. I am in the process of getting a service dog to assist me.
My mom started a campaign to raise money to adopt the puppy, and raised around $373.
I'm a minor, and my 'debit card' is through GoHenry.
I decided to take the $73 from the $300 to put towards supplies for the dog.
The other $300 is going towards the puppy fund.
Accidentally, the $373 was put in my GoHenry account, with no way for it to be taken out.
My mom, in turn, reaches out to GoHenry customer service to ask for it to be returned to her main bank account.
The man over the online chat says the money should be returned by May 2nd, 2023, due to 'UK Bank Holidays'.
It is worth noting that all of this occurred on April 28, 2023.
It is now May 15, 2023, and the money has not been returned. We have contacted GoHenry, as well as my mom's primary bank, several times, only to hear that it's nowhere.
GoHenry insists that they sent it, but her primary bank shows that there is nothing there from GoHenry.
GoHenry also sent a code to give to her bank, to which her bank told us it has absolutely nothing to do with the return.
Not only have they robbed $300 from me, that I NEED for a service dog, but they also had made several errors on my card, where they accidentally refunded me the money I spent on items. Due to THEIR error, they also debited my card all the money I earned and took that as well.
So they have robbed $300 that I really do need for my service dog, and they also stole whatever other cash I had because of an error they made. They refuse to reply to emails, and they aren't attempting to give the cash back whatsoever.
I have no idea what I'm going to do. I need this money for my puppy.
My mom has emailed them, I have emailed them...
They refuse to reply to either of us, and they just tell us there is nothing they can do. They refuse to look deeper, and my mom and I are supremely upset at them.
- Cool debit card
- And app are all just horrible
- Website
- Entire company
Preferred solution: Full refund
User's recommendation: Do NOT use this company. They are robbers.
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