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New Reviewer

Resolved: Order is missing

Update by user Jun 20, 2022

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 21, 2022
This is at least the 2nd time an order has either completely disappeared or was delivered to the wrong place. I do have to say, by the time I finally am able to speak to someone, they try and make it right. However, it shouldn't keep happening. The first time one of the two items was already sold out. So, my advice to new shoppers, if you are ordering for an occasion, shop extremely early, in the event it disappears, is lost, etc. If you call them and follow up, they will send it again. So, leave plenty of time for that!

User's recommendation: Shop early and keep tracking every day.

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Resolved
ID
#3596298 Review #3596298 is a subjective opinion of poster.
Pros
  • Variety of products
  • Good sales
Cons
  • Consistent delivery
  • Order fulfillment
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Appalling service

GoHeels - Appalling service
I ordered online a gift hoodie for my nephew for his birthday 10 days ago. They delivered the gift without checking the name of the recipient. The recipient did not receive the gift. Now the store doesn't want to know... I live in the UK, my nephew who has special needs, lives in North Carolina,

User's recommendation: do not buy from this store.

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ID
#2165615 Review #2165615 is a subjective opinion of poster.
Service
Goheels Shipping Service
Pros
  • Online
Cons
  • Awful service
Loss
$40
Preferred solution
Full refund

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