Resolved
Alana D Sen

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Verified Reviewer

Resolved: Order is missing

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Updated by user Jun 20, 2022

Company fixed the issue and I have been provided with product replacement.

Original review May 21, 2022
This is at least the 2nd time an order has either completely disappeared or was delivered to the wrong place. I do have to say, by the time I finally am able to speak to someone, they try and make it right. However, it shouldn't keep happening. The first time one of the two items was already sold out. So, my advice to new shoppers, if you are ordering for an occasion, shop extremely early, in the event it disappears, is lost, etc. If you call them and follow up, they will send it again. So, leave plenty of time for that!
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Pros:
  • Good sales
  • Variety of products
Cons:
  • Order fulfillment
  • Consistent delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Shop early and keep tracking every day

Nina R Wbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling service

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GoHeels - Appalling service
I ordered online a gift hoodie for my nephew for his birthday 10 days ago. They delivered the gift without checking the name of the recipient. The recipient did not receive the gift. Now the store doesn't want to know... I live in the UK, my nephew who has special needs, lives in North Carolina,
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Loss:
$40
Pros:
  • Online
Cons:
  • Awful service

Preferred solution: Full refund

User's recommendation: do not buy from this store

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