Failure to refund deposit

I had a travel agent book a trip to Sandals, Bahamas for May 25 2020 and they booked it through gogovacations. Covid caused Bahamas to close so I canceled the trip On April 2 and received notice that my $200 deposit would be returned. In May I inquired to my travel agent, she was told it takes 2 billing cycles to process. (I didnt know a billing cycle was a month). In June I had them check again and they were told it would take longer due to Covid??? but should be processed by month end. Now its July, (90 days) and no refund! Pretty poor Company!

User's recommendation: Insure your travel agent doesn’t book through GoGo vacations.

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ID
#2029202 Review #2029202 is a subjective opinion of poster.
Location
Grapevine, Texas
Service
Gogo Vacations Vacation Package Booking

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