GOGO Vacations Reviews

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Poor customer service from a company who was elite in customer service. Very dissapointing

New res system no longer any personal assistance. Going to ttl .com. no training on new system. Just dumped on agents

User's recommendation: Find a personal contact company.

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ID
#2961475 Review #2961475 is a subjective opinion of poster.
Preferred solution
Phone call

Clients in Mexico want to extend one day

No one answered. What happened to the 24/7 number to help clients on the weekend or after hours??????
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ID
#2880881 Review #2880881 is a subjective opinion of poster.
Location
Camarillo, California

You owe me money for not paying my hotel bill

After contacting GoGo customer service I was assured someone would call back to resolve the issue. So far no one has called.
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ID
#2852038 Review #2852038 is a subjective opinion of poster.
Location
Carmel, New York
New Reviewer

Planning and booking

No answer. I have tried and tried to speak with someone. I have used this service before and was very happ but Im not sure now
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ID
#2850047 Review #2850047 is a subjective opinion of poster.
Preferred solution
More information and pricing reductions

Failure to refund deposit

I had a travel agent book a trip to Sandals, Bahamas for May 25 2020 and they booked it through gogovacations. Covid caused Bahamas to close so I canceled the trip On April 2 and received notice that my $200 deposit would be returned. In May I inquired to my travel agent, she was told it takes 2 billing cycles to process. (I didnt know a billing cycle was a month). In June I had them check again and they were told it would take longer due to Covid??? but should be processed by month end. Now its July, (90 days) and no refund! Pretty poor Company!

User's recommendation: Insure your travel agent doesn’t book through GoGo vacations.

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ID
#2029202 Review #2029202 is a subjective opinion of poster.
Location
Grapevine, Texas
Service
Gogo Vacations Vacation Package Booking

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