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What is going on with our payment?

We started using your service. First payment was scheduled on July 26, Eastern Time. We are located in Canada. On the status, it shows Submitted as of July 27. Was not that supposed to be moved as Charged? No/ What is going on. Please get back to us as soon as possible and let us no reachable phone number because when I google your number, 020 number shows up and I called it but reached my phone carrier and told I'm calling somewhere outside of North America. It is extremely frustrating.
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ID
#3799830 Review #3799830 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Let the company propose a solution

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