Resolved
claire p Iuw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Lincolnshire

Resolved: Refund

Updated by user Jun 29, 2024

Company fixed the issue and I have been provided with apology. Found another motor home and transferred money

Original review Jun 12, 2024

I booked a motor home in January, booking ref 5582E4. I have made three payments totalling £561.15.

On 11/6/24, you emailed me to say the owner has cancelled, without any explanation! When will you refund?

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User's recommendation: Not sure if I would book again as the owner of the motor home has cancelled without explaining why! We have booked and paid for 2 campsites and will lose that if we can’t find another motor home

Charlotte M Tlk

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, Delaware

Horrible experience April 2024

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Goboony - Horrible experience April 2024

We had a very bad experience with Goboony and the owner of the vehicle, we were informed prior to confirming the booking the vehicle was suitable to take our 15-month baby as long as we provide the car seat. However, after we confirmed the booking, the owner couldn't guarantee it.

We terminated the agreement before the booking started to get a refund. As a result of the situation, Goboony didn't refund any of our monies. We are a family from Australia, and we lost the equivalent of $1000 for a trip we never took.

Goboony and the owner acted in bad faith. We are currently escalating the situation externally.

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Loss:
$1000
Pros:
  • Cheap services
  • Easy to use website
Cons:
  • Sides with owners despite the evidence provided
  • Company has no due diligence
  • Company acts in bad faith

Preferred solution: Full refund

User's recommendation: Choose another campervan hire company

Anonymous
map-marker Brampton, Ontario

License issue while booking

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Tried booking for Edinburgh aug28 -sep8 but when sending my info I realized my photo drivers license had expired.tomorrow I will go and renew.will a copy of my old photo of and the new temporary one work

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User's recommendation: Do not expect to be able to contact anyone other than a useless robot on their website chat

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