Goal Zero
Goal Zero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goal Zero has a 1.8 star rating from 3 customer reviews and consumers are mostly dissatisfied, citing repeated product failures and poor follow-up.
Key Takeaways for Future Customers
- Check recent Goal Zero reviews before buying and expect emphasis on customer service experiences.
- Be prepared for potential returns or warranty interactions due to reported quality control issues.
Negative Feedback / Risk Areas
- Frequent Goal Zero customer complaints about devices not holding charge and unhelpful support staff.
- Reports of defective open-box or new products, difficulties with refunds and returns, and dissatisfaction with website and location support.
Positive Feedback
Some reviewers note courteous representatives, but praise is tempered by product and support failures; price level is reported as high.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goal Zero has a 1.8 star rating from 3 customer reviews and consumers are mostly dissatisfied, citing repeated product failures and poor follow-up.
Key Takeaways for Future Customers
- Check recent Goal Zero reviews before buying and expect emphasis on customer service experiences.
- Be prepared for potential returns or warranty interactions due to reported quality control issues.
Negative Feedback / Risk Areas
- Frequent Goal Zero customer complaints about devices not holding charge and unhelpful support staff.
- Reports of defective open-box or new products, difficulties with refunds and returns, and dissatisfaction with website and location support.
Positive Feedback
Some reviewers note courteous representatives, but praise is tempered by product and support failures; price level is reported as high.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Draper, Utah
Chayce Barkey at GoalZero REFUSES to help replace or address failed equipment
- - Purchased 8.10.25; device not holding charge.
- - Reached out 8.13.25; weeks of runaround from Chayce Barkey who refuses to offer any solution.
bought 8.10.25. discovered device is not holding charge 8.13.25 & reached out.
getting the run around for weeks from chayce barkey. she refuses to offer any solution.
i am letting the retail store know about the nasty and outright sadistic handling of the situation.
this business, goalzero, should understand they are going to get a bad rap if they cannot supply support and stand by the products. do
- I dont know product failed and so has their customer support
- Product failed & so has customer support
Preferred solution: Full refund
User's recommendation: Do not Buy GoalZero battery packs as they are unable to communicate much less offer logical basic support for customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech assistancev
Losses charhge rapidly. Like to run diagnostics on 1400 & 1250.
Both units are 7 to 10 years old and have served well. Would like to know if anything can be done to preserve Or enhance the 1;00 life
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOpen Box Be careful
- - Yeti 1400 generator battery is about 80%.
- - Listed as a demo or returned model with scuffs and nicks.
- - Seller will check the battery and note its condition.
Just received a yeti 1400 solar generator . The battery has about 80% capacity left .Thair website says Demo model or unused but returned.
It had some scuffs and a few minor nicks on it. I told goal zero before i ordered it ill buy it as long as the battey was in good shape;.He replied , ill check it myself ,and make a note of it.
So much for that ! I will keep you posted on how long this takes and what they send me this time.....
- Courteous
- Will update after solution
- Quality control
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective products ---Lighthouse Core Lamp
- - I returned an air rifle and bought a Goalzero Lighthouse Core lamp.
- - The first two lamps wouldn't turn off.
- - The third lamp turns off and on.
I returned an air rifle at Cabellas and used the money to buy a Goalzero Lighthouse Core lamp. I drove back home (an hour one way with traffic) charged it up and turned it on.
It wouldn't turn off.
No matter what I tried.
So I drove back (another hour each way) and Cabellas nicely let me have another brand new unit. I repeated the process, charged it up and turned it on.
It ALSO wouldn't turn off. No matter what I tried.
I called Goalzero and politely raised Cain.
They sent me a THIRD Lighthouse Core Lamp, which amazingly turns off and on.
As I asked Goalzero in their on-site reviews sections: "who do you have managing your quality control sections in China: Larry, Moe and Curly? (The three stooges)".
- Quality control
Preferred solution: Let the company propose a solution
Update. The said defective unit now won't work at all.
I've probably used it 3-4 times total.
Each time I just charge it up and let it run until it discharges. I'm 57 years old and have bought thousands of items, this arguably was the worst of any of them.
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Goal zero was willing to solve all issues free of cost, even a complete refund. Tip of the cap to a solid consumer policy. Issues are resolved.