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Open Box Be careful

Just received a yeti 1400 solar generator . The battery has about 80% capacity left .Thair website says Demo model or unused but returned. It had some scuffs and a few minor nicks on it. I told goal zero before i ordered it ill buy it as long as the battey was in good shape;.He replied , ill check it myself ,and make a note of it. So much for that ! I will keep you posted on how long this takes and what they send me this time.....
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1 comment
#1790532

Goal zero was willing to solve all issues free of cost, even a complete refund. Tip of the cap to a solid consumer policy. Issues are resolved.

ID
#1731678 Review #1731678 is a subjective opinion of poster.
Pros
  • Courteous
Cons
  • Quality control
  • Will update after solution
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Defective products ---Lighthouse Core Lamp

I returned an air rifle at Cabellas and used the money to buy a Goalzero Lighthouse Core lamp. I drove back home (an hour one way with traffic) charged it up and turned it on. It wouldn't turn off. No matter what I tried. So I drove back (another hour each way) and Cabellas nicely let me have another brand new unit. I repeated the process, charged it up and turned it on. It ALSO wouldn't turn off. No matter what I tried. I called Goalzero and politely raised Cain. They sent me a THIRD Lighthouse Core Lamp, which amazingly turns off and on. As I asked Goalzero in their on-site reviews sections: "who do you have managing your quality control sections in China: Larry, Moe and Curly? (The three stooges)".
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1 comment
#1922036

Update. The said defective unit now won't work at all.

I've probably used it 3-4 times total.

Each time I just charge it up and let it run until it discharges. I'm 57 years old and have bought thousands of items, this arguably was the worst of any of them.

ID
#1562141 Review #1562141 is a subjective opinion of poster.
Cons
  • Quality control
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Let the company propose a solution

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